The Digital Adoption Show | Upskilling the Future Digital Workforce

Steven Rath Morgan, former Head of Global Learning & Talent Development at Xerox and a thought leader, envisions a new age of L&D to help the workforce be more effective and efficient.

This episode of the Digital Adoption Show features Gokul Suresh, Head of Field and Growth Marketing at Whatfix and Steven Rath Morgan on How the Modern Day Learning Experience is Shaping Digital Workforce Transformation.

• Modern L&D companies are entering a new phase to support the transformation of the workforce into a digital one
• Digital assistants will alter how we view learning in the corporate L&D space. The potential for chatbots and artificial intelligence in L&D has a long way to go
• The way we learn is constantly evolving. Learners are active fact-checkers and participants in a global asynchronous debate, not passive consumers of educational content
• Digital adoption solutions help businesses interact with their staff in an effective manner

7:37- Top challenges you have encountered in L&D Industry

• In terms of the people, this is all about the learners and is L&D supporting their needs? However, some learners and stakeholders have preconceived notions about where and how learning should take place
• A lot of organizations often have stakeholders who believe, whatever the business problem is, the best answer is to pull people together into a physical classroom. There are times when that is the case but there are also times when it's not the best approach to round people up in a classroom. In the end, people should have their preference to choose whatever approach to learning is most familiar to them
• Management when introducing new learning technologies, and associated technology-driven processes. It becomes all about driving an agenda for adoption and change 

11:58- What were your experiments with transforming the traditional practices and your ideas on digital adoption practices that work?

• Imagine a learning setup, where people travel into a physical classroom, and a computer lab environment for software and technical solution training
• To transform the learning experience, my team at Xerox built a virtual hands-on lab environment. The idea here is to build a remote lab for learning about the software that's very hands-on regardless of where you sit
• It's a way to move away from the classroom by using a VMware-based hybrid cloud environment, where learners log in remotely to access the software and tunnelling through the firewall to these device controllers
• The instructor can monitor all the learners completing their exercises and interacting with each other, it's a fantastic way to learn remotely

14:47 -What are your thoughts on integrating learning into the workflow of employees?

• Integrating learning with work is the key. We know that online learning is fundamentally changing and its increasingly about engagement and timely delivery of learning with most e-learning, it's very hard to keep people focused
• In response, some people are creating more microlearning content, where learning is the point of need, and people are trying to answer a question or solve a business problem. So they're going off and locating and then applying that content they need about in the context of the real work. It is going to be a critical but ongoing change
• When you are trying to do the transition for integrating learning into the flow of employees into the work they're doing. Tools like Whatfix can then embed contextual help and provide that personalized experience. It's changing how we think about learning at the point of need and integrating learning with work

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