In our first episode, we’re joined by Cheryl Berenberg, a veteran in the online space who has worked for big retail players like Macy’s and Coach and family-owned businesses like Mark Shale and Missouri Star Quilt Company. Cheryl sees web merchandising and ecommerce content as a way to become a silent sales associate and customer advocate.
For ecommerce teams to be as successful as possible, she advocates for merchandising to have a seat at the strategy table. Wondering what that looks like in practice? Keep listening to hear how this worked for Cheryl when she took the iconic handbag retailer, Coach, online. In today’s episode, we’ll also discuss why marketing needs to align with merchandising, KPI metrics that go beyond google analytics and how increasing conversions can really be as simple as getting back to the basics