What if mandatory training didn’t have to be boring? With creative storytelling and an irreverent approach, ARROW UP Training makes engaging, effective training programs for restaurant teams.

In this episode, we’re joined by Jason Berkowitz, the founder and CEO of ARROW UP Training.

Jason offers insights into building consistent employee experiences and the role of continuous training in fostering a strong team—and a better guest experience. He also discusses the importance of structured onboarding, developing strong leaders, and the power of storytelling in training.

Resources
Check out ARROW UP Training ⬆️
Connect with Jason on LinkedIn 🔗
Connect with Jason on Instagram 🤳
Get Jason’s Book 📖
FREE video mini-course: Unlocking effortless restaurant scheduling 📲

Chapters

• 00:00 Introduction and Welcome
• 00:50 Meet Jason Berkowitz: From Restaurant Ops to ARROW UP
• 03:33 The Birth of ARROW UP
• 05:48 ARROW UP's Unique Training Approach
• 12:25 Implementing ARROW UP in Restaurants
• 17:17 Effective Onboarding and Training Practices
• 21:38 Growth Mindset in Restaurant Management
• 22:31 The Role of Supervisors
• 23:41 Building Effective Training Programs
• 25:16 Managing Friends and De-escalation Techniques
• 30:51 The Importance of Checklists
• 35:40 Customizing Training for Different Restaurant Cultures
• 37:49 Exciting Developments at ARROW UP
• 41:29 Conclusion and Contact Information

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About Us
7shifts is a scheduling, payroll, and employee retention app designed to help restaurants thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for more than 50,000 restaurants.