The Engaged Club

Jim shares 9 quintessential tips for dealing with a troublesome employee.

Jim looks back at episode #123 with Greg Lundmark of the Glencoe Club in Calgary, AB to elaborate on a pearl of wisdom.

Greg told a story of a time he was manager at the Calgary Winter Club and a board member took him aside to give him some advice. "You don't have to win every fight." Jim shares his thoughts on this advice and what it might look like in practice for you.

For most of our podcast listeners in Canada, the offseason underway. Now is a time for conferences and holidays and before you know it, it'll be March again and time to implement new ideas for the new season. 

Don't let the time slip away. In this episode, we discuss getting a jump on next season by exploring objectives setting expectations for yourself and your team.

We're pleased to welcome CSCM President's Award Recipient Greg Lundmark to the podcast.

Greg shares his insights from his approach to board matters, his relationship with his members and staff, and remembering what's important in life.

The Blue Light Special at K-Mart is a special deal for shoppers already in the store. Retailers know that it's easier to sell more to an existing customer than it is to get somebody into the store in the first place. So it's important to maximize opportunities once they have a shopper on the premises.

The same goes for your club when prospecting for new members. Rather than starting from scratch, why not bring the message to existing members and invite them to "buy into" the club some more by helping bring their friends and colleagues into the membership?

On the heels of episode #120 about recognizing the signs that it might be time to leave the club you manage, Jim offers some advice and insights into what can be done when you feel a rift between yourself and some or all of your board of directors. 

Like Kenny Rogers said, you've got to know when to fold 'em. In this episode, Jim and Roger discuss the sometimes dreadful feeling of realizing it's time for a big change. In this episode, you'll learn how to spot the signs that your time at your current club may be coming to an end and how you can be proactive about the process.

Roger outlines a simple rule of thumb that instantly makes your Facebook posts more engaging and more shareable, which is the ultimate goal on Facebook. In this episode, you'll learn how to create Facebook posts that are in sync with your customer or member's mindset when they're scrolling through their newsfeed.

Bonus... this tip works on all social media platforms.

Jim and Roger discuss two different member profiles; club "users" and club "supporters." What's the difference, which is better, and should you encourage one type over the other?

Drawing on a pearl of wisdom from the CSCM Conference in London, Ontario, Jim and Roger talk about rejuvenation in clubs as it pertains to events and experiences. It's good to uphold traditions at the club, but we should not be bound by them at the expense of doing greater things.