Jim goes deep talking about performance reviews; mistakes to avoid and how to make sure that you, as a manager, get a fair shake from the board when it comes time for your own performance review.

Roger and Jim talk about the importance of using the website to collect leads.

Roger breaks down three things to keep in mind when planning a new website for 2021.

Jim shares some insight on the making "business decisions" for the long-term health of the club.

Jim shares stories - good, bad, and ugly - of what can happen when you hire members' businesses to do work around the club.

This may be a touchy subject. At the very least, it's a tough predicament for some managers. Jim shares some advice on whether or not your club should hire a member's child.

Jim and Roger talk about some of their favourite things they've seen while visiting other clubs. All of these ideas have the potential to wow members and guests and create a memorable experience.

Roger and Jim talk about the importance of member engagement programs during the second wave of the pandemic. Here's a simple, takeaway program you can employ at your club for the holidays that brings the community together and serves your members.

Roger and Jim talk about convenience and the importance of pursuing more convenient ways for your members and customers to interact and engage with your club or facility.

Jim shares ideas and lessons learned about bringing a new hire into an established management team.