Today's episode I am joined by Guillaume Halleux - Chief Officer Cargo / Qatar Airways. Another passionate man who accepts that very few of us ever sat in a classroom and said to ourselves -- 'All I want to do is get into Cargo'. However, once we realise what a great industry we have. The world is a village and Cargo is a Main Street! Passion and Pride are clear, confidence in products and services is obvious. Guillaume is an easy man to listen to and speaks with a direct and respectful frankness about the needs and opportunities ahead of us. The Charter success story reflecting the highs of saving lives as well as the business/industry damage of bleeding money and the harsh realities of necessary actions.

This episode we are joined by Leslie Cripps - Sales Director for CargoFlash currently based in Gurogong, Delhi - India. Leslie has developed her career from Operations, into Sales and with specialist focus on Charters as well as now the IT platform support. Her journey has included companies such as Singapore Airways, Martinair, Chapman Freeborne, Saudi Cargo and Air Astana. A great example for anyone wishing to enter the industry (even in these troubled times) as many opportunities exist and the global reach of the business to those with an open mind and willingness to travel is endless. Ladies in Logistics - Leslie is one of many and hopefully more to come. Some mentors and coaches along the way were mentioned - Barry Gibson, Malcom Crow, Carol Norman & Peter Scholten.

This Episode we are joined by Roland Weil - VP Sales Cargo at Frankfurt Airport. Again, we try and move away from the New Normal tag and focus on Planned Positives. An insight into how Frankfurt has addressed the challenges. Cargo has a new found recognition. 70-80 freighters being handled, many new or returning carriers. Continued progress with Terminal 3 construction of 10+ CAT F Cargo stands. IT Solutions & Cargo -- natural enemies or developing partners. How to get the business flowing again & an affectionate mention for Stan Wraight as well as Peter Scholten.

This episode we have Simon Elmore - The Air Cargo Consultant / TACC. Simon is Ex LCC, Menzies and Hermes. A supporter of having a 'Story' to align with for Managers and Employees. Can a Leader be more accessible, should Leaders be more accessible? How will the Leader of the 'next positive' look? Back 2 Basics and look after the pennies! So many areas of lost revenue or a lack of revenue generation due to over-promising or just not realizing what should be charged, when and why! Innovation and insight - Data-Driven Decision Making is crucial and technology is not the imposter! However, it is true in many cases that simple is complex...

Planned Positives Plethora -- oh yes - actually used the term this morning! Competing with Donald over acronyms. Outcome driven approach ensuring more flexibility and collaboration. Airports and how to influence its own ecosystem. Business Pressures - People Impact. Two sides that need a certain degree of coming closer whilst still respecting the obvious. Time to look forward and focus on the positives. Tip of the week -- washing volumes and a new mentioned brand -- AESOP!

Today's episode we are joined by Murat Demirbilek - VP Ground Operations for Pegasus Airlines based in Istanbul. So many changes and so many different options of actions to show transparency and consistency. Safety awareness and positive communication are required to bring back the passengers in numbers. Information from cleaning practices and schedules to Hepa filters in the cabin. Collaboration and energy and enthusiasm to learn and evaluate the best options. Murat contacted GHOST for comparison perspective.

Today's episode, I am joined by Adam Twidell an ex RAF Pilot who sold his house to deliver his dream. A man who appreciates standards and guidelines and holds Safety above all else. An insight into the various options of private aviation, from Pay, and fly to Jet Cards and fractional ownership to the full jackpot of ones own aircraft. An exciting glamorous image, however now more realistic than ever and an option that ensures certain social distancing and controls the impact to a greater degree of crowds and time efficiencies.

Both characters in their own right and very open and positive approaches to the need for clear and precise communication, cooperation, coordination and collaboration. Positive signs are appearing and now more than ever consumers need confidence and good common sense. Interesting opportunity for hygiene to influence the long-standing conundrum of 'paperless' capability/desire or at least realistically reduced paper steps in Cargo.

Michael works for an independent research organization that says it as it is and represents the voice of the real customer. Consumer confidence, being the best in class and what does Nr.1 actually mean. The learning from the process is valuable and requires the right corporate culture to act and enjoy the changes it brings.. I say enjoy as that is what it should be in business if pleasing your customer is an objective. We discuss some key indicators and drivers of performance ad building brand loyalty - the Halo effect!

From New Normal to Next Positive! This Saturday with Steven, we continue on the topic of simple logical & tactical positive steps towards a solid structure of 'doing' more and talking less. Give clear guidelines, simple safe information, and think of the recipient. - form groups of consistency - support 'employee casualties' and let us make positive steps forward for the right and obvious reasons.. Paperless platforms possibilities now have a new energy and supportive enabling drivers to make the positive steps forward that are necessary. Maybe Hygiene and standards will be the catalyst.. Some questions from listeners and of course the Domestic tip of the week -- in fact there are two this week!