The Executive Innovation Show

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Chuck Rogers. Chuck Rogers is the Financial Services Practice Leader for Market Force Information. Chuck has been in the financial services industry for more than 30 years and specializes in helping retail banks deliver exceptional customer experience. 

 Listen in as they discuss topics related to the financial industry such as: 

• The consumer banking trends and the change in demands for experience and technology among different generations. Listen as Chuck discusses the recent report by Market Force, “US-Banking Customer Experiences and Competitive Benchmarks”. 
• Contrary to what you may think, when looking at consumers that go into a branch to see a personal banker on a monthly basis, Millennials have a higher frequency of branch visits than Baby Boomers.  See why 18% of this segment is comprised of Millennials while only 9% are Baby Boomers.   
• We talk by generation the impacts of convenience and how it affects the banking relationship. Understand why banks need to understand the customer demands of convenience, timing, and communication preferences. 
• Who is using mobile applications more Baby Boomers or Millennials? It’s not as different as you think. Should Boomers get more credit for being tech-savvy?
• Find out why when consumers having an account issue they are calling into the call center more than visiting a branch location. Is the branch dead or just different? 
• Learn the top reasons why consumers switch banks. With room for churn among consumers, what products are the fintech and online only banks picking off? 

In this podcast we discuss Market Force Information’s retail banking research. What are consumers favorite places to bank? See here.

Download the "Bank of the Future" White Paper mentioned in the podcast.

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mark Lamplugh. Mark Lamplugh is a fourth-generation firefighter and former captain with the Lower Chichester (PA) Fire Company. He is the Director of Media and Public Relations with Institute for Responder Wellness and formerly Deer Hollow Recovery. Mark is one of the top marketing executives in the United States and has revolutionized how Mental Health, Behavioral Health, and Non-profits reach potential clients and spread their message thru influence and traditional marketing. 

Listen in on topics discussed during this podcast such as: 

• The adverse effects of the opioid epidemic on first responders. Underlying issues include mental health, addiction, alcoholism, and fatigue. How are today's firefighters and EMTs coping with such an increase in overdose calls? 
• What is the added stress of combining EMTs and firefighter duties? The consistent run to calls has created no downtime/rest. 
• Rural areas are being hit hard by the opioid epidemic. From experience, Mark explains that everyday overdose occurrence went from very rare to nearly everyday after 2010. 
• What are the safety issues with fentanyl? We talk about changes in equipment and procedure to keep firefighters and EMTs safe. 
• Listen as we talk about the Deer Hollow Recovery, a trauma program that specializes in first responders. First responders are able to receive mental health treatment without having substance abuse issues.
• Listen in on Mark and Daniel discussing the mental health stigma placed on first responders. How can we change that? And what solutions can we provide to help those help us every day? 
• Hear how non-profits such as the Institute For Responder Wellness are giving first responders the opportunity to call and talk to other first responders for help.  

Learn more about Deer Hollow and Mark Lamplugh. 

To learn more about Humans Helping Humans and download the Opioid Crisis Infographic.

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey speaks with Judy Gaman.Gaman is an award-winning author, speaker, and host of a nationally syndicated radio show. She is the CEO of Executive Medicine of Texas, a world renown luxury medical practice. 

Listen in on topics discussed during this podcast such as:   

• Hear as Judy discusses why “multi-tasking” moms and women are more of a caregiver but drag their feet when it comes to their own health. 
• Since more women are now in the workforce than ever listen why patient convenience is so important. Why should healthcare providers take this into consideration as women are making appointments for their kids, husband and whole family.  
• Gen Z’s and Millennials are becoming new patients, especially in areas like primary care, OB/GYN and pediatrics, hear tips of what practice groups should be thinking about in acquiring and retaining patients. What digital technology is “table stakes” as communication channel preferences for new patients. 
• Will the Millennial generation have future healthcare issues due to the rise in going to retail clinics? 
• With schedules piling up - Judy explains why convenience is the number one thing to bring in new patients. 
• As women and working moms are busier than ever, discover the new shift in the last three years within concierge medicine. Women have now started to use concierge providers more than which has been more male dominated historically. 

Learn more about Executive Medicine of Texas or follow Judy on Twitter @stayyoungmedia  

To learn more on patient experience download the Patient Experience Infographic or Telehealth eBook.

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Caroline Boudreaux. Caroline Boudreaux founded the Miracle Foundation to reunite orphans with their families. They are an Austin, TX based international non-profit that brings life-changing care to orphaned and vulnerable children. With over 160 franchise orphanages and 2000+ children impacted.

Listen in on topics discussed during this podcast such as: 

• Hear the touching story from Caroline Boudreaux about Mother’s Day of 2000 that changed her life and so many others lives. See why this is the only podcast that has ever brought Carrie and Daniel to tears. 
• Learn more about the Miracle Foundation and their effort to eradicate orphanages by 2040. 
• Caroline talks about the challenges of originally starting an international adoption agency and how her model changed after visiting 26 orphanages blossomed to create a franchise model for orphanages. She explains the operational efficiencies and orphanage model now in over 167 locations using the Miracle Foundation model. 
• Learn about how Miracle Foundation operates according to “12 rights of a child” and the importance for these rights for kids and how they correlate into their operations manual. 
• Understand the struggles that foster families in the US undergo with child care, doctors’ appointments, transportation and why most kids have on average four families and the impact that it can have on a child’s mental health. How do we impact this? 
• As 2019 roars on, Miracle Foundation is exploring new technology to help foster families provide better care and relieve some of the stress they face. 

Keep up with the emotional story of the Miracle Foundation by visiting their website. To find out more about how you can get involved, visit MiracleFoundation.org.

To learn more about Humans Helping Humans non-profit and support the fight on youth mental health and substance abuse.

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with David Khan and Samantha Moss. 

Samantha Moss, LCSW is a therapist at Silver Lake Psychology, a group practice for adults and couples located in Los Angeles. Samantha also works for Lyra Health, a behavioral health/tech company. She provides video therapy to employees from companies including eBay, Lyft, and Uber.

David Khan Ph.D., LPC, LPCS is a family counselor with experience in treating adolescents, relationship issues, addiction issues, depression, anxiety, blended family issues, and working with bi-polar. I am also known for my speaking and training experience in both the corporate and mental health settings.

Listen in on topics discussed during this podcast from both guests such as: 

• Moss tells us why it is important for teen moms to stay with their child in foster care and how it can affect their mental health. By separating the family it can be detrimental for the teen long term. 
• Moss tells us how St. Annes helps teens and their babies stay together. We learn about some of the programs that are helping like: education support, mental health and counseling, day care and other essentials provided for success.  
• Learn more about the role of mental health aftercare and how it plays in the long-term success of teens who have been in group home care. 
• Hear how the mental health of children has been affected by the increase in opioid addiction. 
• Khan discusses how teachers, parents and other authority figures can understand the real signs of youth mental health issues. By having conversations and telling stories you can be more effective than seeing signs in schools. 
• How can mental health professionals remove the roadblocks such as work/school schedules to reduce no show and readmission rates with using technology such as video conferencing for therapy sessions. 
• David Khan discusses why mental health problems and addiction issues go hand in hand among adolescents and teens. 

Learn more about Samantha Moss, LCSW and Silver Lake Psychology. 

Learn more about David Kahn and The Counseling Center of Florence. 

 To download the Youth Mental Health Infographic mentioned in this podcast. 

 To learn more about Humans Helping Humans non-profit and support the fight on the opioid crisis and youth mental health.

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Mike May. Mike May is Executive Director of the William L. Hudson BVI Workforce Innovation Center, an initiative launched early last year to tackle the 70% unemployment rate among people who are blind and visually impaired through training, job placement and the provision of accessibility inclusion expertise to businesses throughout the United States. Blinded by a chemical explosion at the age of three, he regained partial vision at the age of 46 via cornea transplants and a pioneering stem cell procedure. His career has included roles as a political analyst for the CIA and as the founder of the Sendero Group, a tech company staffed almost entirely by individuals who are visually impaired. Mike is the subject of the book, “Crashing Through: A True Story of Risk, Adventure and the Man Who Dared to See,” by journalist and New York Times best-selling author Robert Kurson. 

Listen in on topics discussed during this podcast such as:  

• Learn more about the brave story of Mike May that led him on this journey to help those who are blind and visually impaired.
• Hear about the struggle of the visually impaired and why companies should consider investing in a new talent tool.  
• Listen to the biggest employment challenges for the visually impaired that contributes to the 70% unemployment rate of blind individuals. Hear about the struggles they face within the interview process. 
• The top five things HR departments and executives should consider when exploring recruiting and hiring job candidates with disabilities such visually impaired.  
• Mike helps us understand some of the preconceived obstacles in hiring the visually impaired and how Envision to working to place, train and consult with companies to navigate those waters.  
• What is on the roadmap for Envision in 2019 for expansion into their own products, services and getting more outsourced employment in the technology space. 

Want to learn more about Mike May and Envision? Find inspiration and support Envision. 

To learn more on how to use innovative recruitment tools to reach new demographics. 

 In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Will Kiefer. Kiefer is the Founder and Executive Director of Bench Mark Program in Lancaster, PA. He started the organization as a college student in 2014 and has since been recognized by the PA State Secretary of the Commonwealth, the PA State Secretary of Corrections, named a PA Midstate Millennial, Lancaster Young Influencer, and received the Distinguished Service Award for his work in State Juvenile Detention Facilities.  

Listen in on topics discussed during this podcast such as:  

• Learn more about Will Kiefer, why he wants to help at-risk teens and what made him start the Bench Mark Program.   
• Listen as Will describes how they use weight lifting to mentor young teens in the gym, by having mentors that look like them and come from the same neighborhood. Hear how standard mental health therapy in a “four wall office” doesn’t work for this demographic. 
• Has the Opioid Crisis impacted the most hard-hit neighborhoods of at-risk teens? Does the money in prescription pills and heroine drove more wrong decisions for an already troubled demographic? 
• How is Bench Mark making an effort to find alternatives for teens to make money instead of the drug trade? While teaching them resume and interview skills to working with local businesses to find blue collar jobs and access to another talent pool. 
• What is on the roadmap for the Bench Mark Program in 2019 for expansion into more school districts and communities.   

To learn more about the Bench Mark Program list their website, watch their video or read this article!   

Learn more about Humans Helping Humans and how to incorporate digital communications and impacting the lives of at-risk youth.

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Peter Loeb. Peter Loeb is the co-founder and CEO of Lionrock Recovery. He comes from 2 decades in Silicon Valley, he’s a Harvard MBA that got into the substance abuse after seeing family and friends struggle with substance abuse disorders

 
Listen in on topics discussed during this podcast such as:  

• Learn more about the 100% video based substance abuse program at Lionrock Recovery that has no physical locations.
• Fighting the odds, how does the virtual model stand up against the traditional model for brick and mortar inpatient/outpatient programs.   
• Hear the data and statistics on relapse and success rates of the virtual video counseling vs. traditional model.    
• What are the demographics and characteristics of patients looking for a virtual outpatient treatment program? 
• What is broken with the traditional substance abuse treatment models “aftercare program” and the adaptability of getting back into your normal life? 
• In the US, less than 10% of people with a substance abuse program actually seek treatment. Hear some patient satisfaction metrics that Lionrock is getting from their patients and why 60% of patients this is their first ever psychological treatment. 

For more statistics on traditional treatment models vs. virtual outpatient visit Lionrock Recovery.  

 To learn more about how to incorporate online and virtual aftercare programs into your existing treatment program, watch our latest webinar, “Reduce Relapse & Readmission Rates with Video Chat”. 

In this episode of The Executive Innovation Show Podcast, Carrie Chitsey and Daniel Miller speak with Philip Folsom. Phillip Folsom is the co-founder of the critically acclaimed SPARTA suicide prevention program for warriors. As a veteran himself, Phillip’s game-changing tools have improved the lives of over 500,000 individuals over the last 25 years. He has been featured in multiple publications and also has appeared on national TV shows like Biggest Loser, Celebrity Fitcamp and many others. 

Listen in on topics discussed during this podcast such as:  

• Learn why Philip Folsom wanted to help veterans and first responders and the backstory of SPARTA. 
• Hear the eye-opening numbers of combat veteran deaths vs. veteran suicide in the US and the sky-rocketing suicide numbers. We will even lose a couple veterans by the end of this podcast.   
• Does saying “Thank you for your service.” offend veterans? 
• Discover the reason behind Folsom’s philosophy of removing “D” from PTSD and why veterans use PTS vs. PTSD.  
• Do humans follow the “wolves’ travel in packs” behaviors?  The same methods of this philosophy of humans needing a “tribe” apply to people suffering from substance abuse and mental health issues that are not veterans and have gone through an inpatient treatment program. 
• How is the SPARTA program much different than normal treatment programs? Phillip talks about how they gather combat veterans and bring them to a camp for five and a half day for healing.   

Learn more about SPARTA and the work they are doing to heal the invisible wounds of war and service.

 Are you a non-profit or veteran organization? Learn how to partner with Humans Helping Humans to impact and save lives, one veteran at a time! 

In this episode of The Executive Innovation Show Podcast Carrie Chitsey and Daniel Miller speak with Daphne Young. Young is the Chief Communications Officer for the non-profit, Child Help. Child Help advocates for abused and neglected children. Their prevention program Speak Up Be Safe gifts the nation's communities with the skills to prevent or interrupt cycles of abuse.  

Listen in on topics discussed during this podcast such as: 

• The story of why actresses Sara O’Meara and Yvonne Fedderson started the women- led organization that has helped over 10 million children. 
• The trickle down effect of the opioid crisis into child welfare, child abuse and the greater need for Child Help. 
• How they use Speak Up Be Safe in rural communities to advocate for and educate children who may be going through abuse. 
• Has the rise in opioid epidemic in rural communities increased the calls into the National Child Abuse Hotline? 
• How new digital technologies has changed their method of outreach and communication. With more children looking to text rather than call. Is the next wave of Gen Z digital communications going to be video chat? 
• How is Child Help innovating with their advocacy and treatment centers? 

Keep up to date with Child Help and their amazing work or if you know a child in need call 1-800-4-A-CHILD.  

To download the Youth Mental Health Infographic mentioned in this podcast. To learn more about Humans Helping Humans non-profit and support the fight on the opioid crisis and youth mental health.