The Executive Innovation Show

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Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Richard Harris.

Dr. Richard Harris is the Founder of Great Health and Wellness, a personalized medicine company in Houston, Texas. He is both a physician and a pharmacist. 

Today he is going to talk about how you can extend telepharmacy into the home, the future role of the pharmacist and how to improve health through prescription adherence. Lastly, we’ll be talking about genetics testing. Is this telehealth service of telegenetics best staffed by physicians or by pharmacists? 

What role can pharmacists play in patients’ supplements and diet? 

Dr. Harris believes that pharmacists can play an extremely large role in this area and that will allow them to practice at the top of their license. Hear what else he has to say by listening. 

How can pharmacists extend the services to the home with telepharmacy? 

A big way the pharmacist can extend services to home with telepharmacy is adherence to medications and side effects. We know that in the real world there's about a 50 to 60% medication adherence rate, but we estimate that in order to be successful, therapy needs to be around 80% adherent. So pharmacists, by doing checkups in the home through telepharmacy could ensure adherence rates and better optimization and outcomes to therapy. 

Pharmacists can also do health coaching, where they're walking people through other things associated with that disease state and they can also provide direct patient care through telepharmacy. 

Whose role is it to help patients better understand genetic testing and patient outcomes?

As an internal medicine physician, a lot of Dr. Harris’ colleagues are not very interested in this subject at all, which he feels is a shame because genetic testing, a new neutral genomic testing can really be a game-changer for someone's chronic conditions or for preventative states. 

He thinks the pharmacist can take a very proactive role in this area to offer these services in the clinic and be taught how to provide high-quality information about Nutrigenomix in genetic testing. And then at the same time recommend high-quality GMP supplements. 

He also states that pharmacists have a better understanding of general physiology because he has gone through both trainings as a pharmacist and a physician. 

That has been today's Knowledge Knugget with Dr. Richard Harris. I hope you found the information informative and helpful. You can follow him on Instagram and Twitter or his podcast, The Strive For Great Health. 

That's today's healthcare Knowledge Knugget, part of The Executive Innovation Show. Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.

Download our playbook where we define "What is Telehealth?". We go over specialty areas such as telepharmacy and telegenetics. This playbook is packed with useful information for you to consume. Get it here. 

Read the blog here.

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast, the host, Carrie Chitsey, talks with Dr. Sina Haeri and Dr. Annelise Swigert. 

Dr. Sina Haeri is board-certified in maternal-fetal medicine and obstetrics and gynecology and served as a surgeon in the U.S. Army, currently working with Access Physicians, 

Dr. Annelise Skor Swigert is a board-certified Ob/Gyn. She is a leader, both locally and nationally, in women’s health care initiatives. She is currently the CEO of Premier Ob/Gyn of MN.

Listen to “Virtual Primary Care in Women's Health” as we discuss the following: 

• In this podcast, we talk about all things women’s health. What are these physicians seeing on the front lines in women’s health? Listen as Carrie Chitsey, Dr. Sina Haeri, and Dr. Annelise Swigert discuss how women’s health has changed over the past few years from communication preferences to certain generational changes. 
• Dr. Sina Haeri talks about today’s generational patient. From being more “tech-savvy” and showing less loyalty to an OB/GYN to self-empowerment. 
• Dr. Annelise Swigert is also seeing that Millennial patients are looking for technological advances from their healthcare providers. She details how customer experience plays a larger role in selection criteria for an OB/GYN and/or primary care provider than loyalty. 
• We are seeing more mergers and consolidation with big health systems of local practices. What top things should local OB/GYNs be thinking about to stay competitive and deepen relationships within their local community? 
• Dr. Sina Haeri has been using virtual care in women's health and telehealth for some time now. Listen as he talks about how telehealth can improve work/life balance. 
• How is AccessPhysicans reducing the maternal mortality rate in rural areas? Listen as Dr. Haeri explains how AccessPhysicians can cut down moms traveling out of rural areas to see a subspecialist to 3%. By improving access to care it will bring down maternal mortality. 
• With the Millennial and Gen Z generations, are PCPs and OB/GYNs still as important as previous generations felt? The relationship with the physician will not be as solidified as in past generations. 
• As Dr. Haeri highlights, telehealth is not meant for all appointment types and consultations. Listen as he and Dr. Swigert give insight on what they believe are good that can be done virtually in prenatal care, OBGYN and women’s health. From chronic disease management and contraceptive counseling hear other use cases these physicians feel that can be done virtually. 
• Dr. Swigert details how telehealth can be huge for women’s mental health. With postpartum depression, virtual care should be a priority for your practice. 
• As always, we ask these doctor’s “What’s keeping them up at night?” 
• Want to learn more about AccessPhysicians? Click the link here. 

Dr. Swigert is a women's health visionary, connect with her on LinkedIn. 

Download our new white paper, "What is Telehealth?". Learn more about the benefits of telehealth, top implementation areas and how you can incorporate virtual primary care for women's health.

Read the blog here.

Welcome to this week’s healthcare Knowledge Knugget! As a part of “The Executive Innovation Show” podcast, we’re bringing you the hot topics, questions we receive each week and game-changing ideas, best practices and tips. Today’s topic comes from Dr. Valentine Ugwu. He is going to talk about specific use cases of telemedicine in prenatal care.

Dr. Valentine Ugwu is an OBGYN -Full Fellow of American College of OBGYN’s (ACOG) and a Board-Certified Primary Care Physician. Also, he has a Master’s in Business Administration (MBA). His health care experience spans about 23-years.

Listen and or watch the Knowledge Knugget above as Dr. Valentine Ugwu answers the following questions discussing the benefits of telemedicine for prenatal care:

How can telemedicine in prenatal care help rural areas to have more frequent visits with patients? 

Pregnancy should be a wonderful time for a mother and her unborn baby but can be challenging without the support and medical care needed as can be provided with prenatal care.

This becomes even more of a concern with the limited access to care that comes with the rural areas. It is no news that since 2010 to date, approximately 1 in 5 hospitals in rural communities across the country have closed due to limited funding, migrating population to urban areas amongst other issues. To get the access they must travel long distances in most circumstances. These issues of course impact this important population ”pregnant women” gravely as they are starved of care and become open to dire complications as their only options are showing up in the emergency room where most physicians are not trained to offer care to them and the only option is to have them “flown“ out of the facility.

Promoting telehealth will help ease these pressures as women can use their mobile devices to communicate with providers like myself for remote access to prenatal care.

Also teaching them to measure their weights, blood pressures, growth of their pregnancy with tape measurements, and listening to their baby’s heart using a device. 

Of course, this is only applicable to pregnancies considered low risk (which is most pregnancies). High-risk pregnancies and low-risk pregnancies determined to have eventual concerns on virtual visits will warrant physical evaluations.

You work servicing the border and surrounding areas as a physician, how much windshield time do you spend per week or month driving to locations? 

Given my passion for women’s health and rural medicine, I do work in the border environment and commit an average of 10-12 hours a week ensuring I travel to deliver care to my population. 

If an average telemedicine prenatal care appointment is 4 to 7 mins, describe the benefits as a physician being in one location seeing more patients. (Video relationship and patient convenience, not missing appointments, compliance). What is most beneficial in your mind?

In my opinion patient inconvenience (Lack of transport to nearest facilities or finances) is one of the most challenging reasons for patient’s noncompliance with prenatal care. So, to be able to bridge this gap with telehealth has unquantifiable benefits. It does also help the physician reduce burnout with travel and the hazards of long-distance traveling when not needed.

Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.

Download our playbook where we define "What is Telehealth?". 

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Welcome to this week’s healthcare Knowledge Knugget! Today, we will be talking about the 10 Telemental Health Benefits and Use Cases. Watch the video to learn more about how people are using telemental health and some very specific uses cases?

Mental Health
How can telemental health reduce those no show rates? It allows you to look at somebody that's coming in for therapy sessions once a week, whatever it may be and allowing them for certain times and appointment times to be able to do that through video telehealth.

Senior Care
A lot of seniors are going through mental health issues and they don't know how to explain it. Being able to do video appointments in the comfort of their own home and talking to them about things like depression or anxiety from retiring or being in isolation.

Youth Mental Health
Attending an in-person youth mental health appointment is a double-edged sword. With telehealth technology and telemental technology being browser-based, the school doesn't have to buy any expensive hardware or software.

Foster Care
Children that are in foster care are on Medicaid and it's very hard given the guidelines of foster care for foster parents to be able to take off work or even get somebody to give the foster child a ride to mental health appointments.

Medicaid Access
The last one in this bucket of youth is Medicaid access. Normally it is very hard to get a Medicaid appointment for mental health. If you're a mental health professional with a private practice and you're not taking Medicaid, you should look at the reimbursement, you might reconsider and it can help for youth and population health and even seniors.

Rural Health
The next use case is rural health. There's a lot of shortage areas. And so reaching those rural areas where people are driving an hour and a half, two hours to appointments to rule in community hospitals for mental health, um, is as a big area.

Facilities Using Virtual Care
So a lot of your rural and community hospitals don't have enough mental health professionals on staff and they can't give people to live in those rural areas.

Psych Evaluations
There's a lot of shortage of being able to get that immediate psych eval, whether it's a treatment facility and it's an admission that you needed, whether it's a foster care system, whether it's a rural community hospital, there's a large shortage in psych.

Follow-up Appointments
Whether the patient is discharged from the hospital and you're putting it on the patient to then go find a mental health professional or your jotting down some names or giving a sheet to go get a mental health professional, there's a big breakage in that happening.

Treatment Facilities
All the telemental health that goes on in a substance abuse treatment facility daily, weekly, whether you're in 30, 60, 90-day rehab and you're getting discharged, you build this relationship with that mental health professional and now you're kind of out on your own.

Feel free to submit questions or be featured on the Knowledge Knugget. Subscribe to our YouTube, Vimeo, and the podcast channels to get your Knowledge Knugget on Thursdays.

Download our latest telemental white paper and listen to the healthcare podcasts where we talk about all the use cases for telehealth.

Welcome to the Executive Innovation Show Podcast, brought to you by Live Video Interviews. During this podcast, hear host, Carrie Chitsey, talk with Matt Revord of Potbelly Sandwich Works. 

Matt Revord has been with Potbelly for 14 years in various roles including Chief Legal Officer and Chief People Officer. 

Listen to “Filling Your Belly with Culture: In-Depth with Potbelly” as we discuss: 

• Matt Revord gives us the breakdown of the very unique beginnings of Potbelly Sandwich Works. Did you know that it started as an antique store? Listen as we learn about the concept of Potbelly and its rise in popularity across the United States to becoming a publicly-traded company in 2013. 
• Now operating in over 470 units in 34 states with over 7,000 employees, the question becomes “How do you maintain culture through growth?” Since being part of the Potbelly team in 2007 and now the Chief People Officer, Matt Revord gives his insight into the importance of company culture.
• Potbelly Sandwich Works is known for having awesome employees. Has maintaining culture through growth been a critical success factor to their scale? Matt maps out how the importance of company culture started and has evolved over the years with new executive team members. 
• What are some of the things that define Potbelly’s culture? Allowing employees to maintain their own unique sense of style. Who doesn’t want to wear tye-dye t-shirts over uniforms? Hear about the tribal knowledge that grew with each new store. 
• What is a culture statement? Does your company really need one? Listen to why the new CEO, Aylwin Lewis, requested one from Matt. This led to the creation of “The Potbelly Advantage”. Did this help cement the importance of company culture and create a daily reminder for their teams?
• When a company grows how do you maintain culture through growth? Is it from the top down? Matt Revord talks about how strong CEO leadership and commitment to culture allows Potbelly to be successful, with lower turnover rates and higher customer satisfaction scores. 
• How has Potbelly stood out against the clutter in a low unemployment market? 
• As a Chief People Officer, how has Matt been able to keep things consistent on the talent acquisition side find the culture fit in recruiting new employees? He gives his tips on recruiting for culture fit and maintaining culture through growth in recruiting across many geographies.  
• Matt admits that they may be losing great candidates due to their interview process. He explains why he’s okay with that. With an estimate of the cost of losing an hourly employee between two and four thousand dollars and a manager $12-15,000, he encourages his manager to look for quality, not quantity. While today’s generations are looking for speed to hire, employers have to maintain their quality in the interview process. 
• With Gen Z being the majority in the hospitality job demographics, what trends has Matt Revord seen in hiring? They’ve moved to video training and seeing significantly better success with GenZ’s.
• It’s time for a game! Carrie and Matt play “Word Association”. Hear Matt’s first word that comes to mind for all kinds of fun HR terminology. 
• What’s Matt’s go to Potbelly sandwich? And hear about their new sandwich, the BLTA. 
• Matt answers our favorite question – “What keeps you up at night?”. 

Download the White Paper, “Reach & Recruit a Passive Front-Line Talent Pool” to learn more about how to recruit and hire for culture fit.

 In this week's Knowledge Knugget we talk about telehealth vs telemedicine. It's a question that we get all the time. While the words are often used interchangeably, they are quite different. 

Learn more about the following: 

• What is Telemedicine? 
  • Historically, telemedicine is what you've heard for years. A lot of times it is referred to and you'll hear people say that they have telemedicine when it's just a phone, no video talking to a doctor. 
• Telemedicine in Rural Areas
  • People also refer to telemedicine that is facility to facility. You might have a rural hospital that has a telemedicine cart hooked up to a camera in a particular room used to connect with a specialty doctor in a larger location. 
  • With an accessibility issue in rural communities, telemedicine was typically used as the nomenclature of that. 
• What is Telehealth? 
  • The term telehealth means something different than telemedicine. When you talk about telehealth, this is making it so patients can connect anywhere. This could mean the patient is at home, in their office, their car. It doesn't have to specifically be in a hospital connected to a telemedicine cart. 
  • Telehealth is truly the future, it's where things are headed. As a healthcare organization, you need to be thinking that, to acquire and retain your patients. 
  • It's an innovative healthcare technology that allows you to service patients after hours and on weekends and get that billable revenue. This can expand your business beyond the physical four walls. 
  • Whether you're a hospital or specialty doctors using it for followup, proactive care, and pre and post-operative appointments, it has to be telehealth. The home can be used as the originating site and it's simple and easy to use for the patient. 
• Improving the Physician Experience with Telehealth
  • While patient experience is critical for telehealth adoption, the physician experience is a key to telehealth adoption as well. A lot of the times you'll see telemedicine platforms sending your patients to download third-party applications. The physician becomes inundated with tech support questions rather than practicing medicine.
  • Patients may be wasting valuable time. They may have to download an app or ask the doctor what code they have to enter or what link they have to go to. This puts the physician behind schedule for appointments held in the office. 

Telehealth vs Telemedicine - Key Things to Consider

So as you look at telehealth vs telemedicine, there are key criteria that you need to consider. 

• Scalability 
• Patient Experience 
• Physician Experience 
• Telehealth Cost Effectiveness

If you're implementing telemedicine, you're going to be buying expensive hardware, software, medical carts at 90% more costs than a true browser-based telehealth solution. So if that's in your cards and you're trying to scale it, whether it's now or in the future, don't get into a situation where you're contemplating telehealth vs telemedicine. Our telehealth includes a browser-based solution.

Thanks for watching Coffee with Carrie on the difference of telehealth vs telemedicine. Download our latest white paper "Pros and Cons of Telehealth" and listen to the healthcare podcasts where we talk about all the use cases for telehealth.

Read the blog here.

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth. During this podcast hear host, Carrie Chitsey, talk with Dr. Eugene Spiritus, Co-Founder & Chief Medical Officer of SleepWatch by BodyMatter. 

Dr. Eugene Spiritius is Co-Founder and Chief Medical Officer of SleepWatch by BodyMatter. He is a Pulmonary/ Critical Care specialist with over 20 years of practice. Recruited to serve as the first Chief Medical Officer at the University of California Irvine Medical Center he was responsible for Quality, Safety, Case Management, Infection Prevention, and Risk Management for 11 years.

Listen to “Using AI in Healthcare for Sleep Apnea & Insomnia” as we discuss the following: 

• Did you know that we spend over 30% of our lives sleeping!? Over 50-70 Million Americans have a sleep disorder, this is a huge issue that doesn’t get talked about as often. In “Using AI in Healthcare for Sleep Apnea & Insomnia”, we talk with Dr. Eugene Spiritus about how sleep disorders have gotten lost in the healthcare system and healthcare technology can address the gap for better patient outcomes. 
• How did Dr. Spiritus become so passionate about sleeping issues in the US? Listen as we talk about his background as a practicing physician to now leading a technology company. He explains that as a physician you can help one by one and with technology help the masses.
• With consumer healthcare rising through wearables to help things like diet, exercise, and mindfulness in real time, now consumers want to learn about their sleep health. Did you know that most primary care physicians have not been trained to address or treat sleep? Sleep labs have only been available since the 60s and 70s. Our grandparents use to get a solid 8-9 hours of sleep per night. 
• Why has sleep gotten lost in the healthcare system? We talk with Dr. Spiritus about why doctors are giving out more and more sleeping pills. Are they the real answer to patient care? 
• Are sleeping pills actually addictive? Are we just benefiting drug developers? What’s the verdict? Dr. Spiritus gives us a breakdown of the side effects of sleeping pills and why they don’t really give you the sleep you need. 
• At BodyMatter, they are using AI in healthcare to understand why people aren’t sleeping well and the patterns that led to this. With data being collected via Apple Watch, how does AI use these predictive analytics to give patients better insights into what is driving their good and bad sleep patterns? Listen as Dr. Spiritus dives deeper into the use of artificial intelligence for healthcare and how their sleeping app works. He describes how AI and machine learning is helping patients get more meaningful results. 
• In consumer healthcare, where the public has access to data from artificial intelligence such as sleeping habits or even genomics, how does that affect the interactions with the physician? 
• As we see AI technology in healthcare in other areas, how can you use data and connect it to humans (doctors and healthcare professionals) via technology like telehealth? 
• We ask an ironic question for today’s podcast topic, “What’s keeping Dr. Spiritus up at night?”. Hear his answers on the podcast. 

Are you looking for more information on your sleep health? Download the SleepWatch app! 

Interested in more AI in healthcare podcasts? Be sure to check out “Creating Engaging Mobile Apps to Drive Virtual Care”!

Read the blog here.

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth and Live Video Interviews. 

During this podcast hear host, Carrie Chitsey, talk with Troy Keach, Vice President of Chief Human Resource Officer of HumanGood, and Lorenzo Ciacci, Chief Technology Officer at NurseGrid. 

Troy Keach is the Vice President of Human Resources for HumanGood, the largest California provider and 6th largest senior care non-profit company in the US, operating in 7 states.

Lorenzo Ciacci is CTO of NurseGrid, a cloud based and mobile oriented service that does shift distribution and management for Nurses, Nurse Leadership. NurseGrid has 1.3M downloads in a community of 3M nurses Nationwide.

Listen to “Nursing Your Headache: HR Challenges in Healthcare” as we discuss the following: 

• One of the biggest HR challenges within healthcare today is the nursing staff shortage. With high competition in the space, we talk with Troy Keach and Lorenzo Ciacci about what they are doing and the best practices they have found to hiring nurses. 
• With several different levels of nurses such as hospice, senior living and health systems, what areas in healthcare are having a difficult time hiring? 
• What has he heard from current nursing students about what they are looking for? His answers might surprise you. Lorenzo Caicci talks about how expectations vs reality aren’t aligning for young nurses graduating today. 
• As healthcare CHROs and CPOs around the country are running into this nursing staff shortage, what are some of the innovative practices regarding attracting and retaining talent? Listen to learn about the top innovative things you will be seeing over the next two years in this talent war for nurses. 
• How much will technology play a role in healthcare recruitment? Troy Keach stresses the importance of using technology to communicate faster and reaching out via methods like text messaging. How quick is your speed to contact or speed to hire?
• With the one-click to apply to multiple jobs, it’s making it harder for healthcare recruiters to sift through job applicants who actually read your job description and wanted to apply?  
• Lorenzo talks about the biggest challenges of scheduling historically for nurses. It has been manual and fragmented. 
• Listen to Lorenzo as he talks about how NurseGrid solves scheduling headaches and increases retention for Chief Nursing Officers. Carrie asks Lorenzo to break down the pressures of covering all shifts, swapping schedules and how doing this ineffectively can burn out your best nurses. 
• What innovative things are being done by Troy Keach? Listen as he talks about what HumanGood does to grow and retain talent from within through certification. Hear his best advice for other healthcare CHROs? 
• As always, we ask Troy and Lorenzo what’s keeping them up at night.

Keep up with the innovation at HumanGood by following Troy Keach on LinkedIn. 

Want to learn more about NurseGrid and the effort to solve scheduling headaches for Chief Nurse Officers? Click the link. 

What innovative practices are you using to solve healthcare challenges in HR? Download our recent White Paper, “Reach and Recruit a Passive Front-Line Talent Pool”. 

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Video Banking and One Touch Video Chat. 

During this podcast hear host, Carrie Chitsey, talk with Brett Wyss and Josh Pape. 

Brett Wyss is the President and CEO of Integrity Bank & Trust. His banking passions include advocacy work with the Colorado Banker’s Association, FinTech innovation and providing multiple delivery channels to customers. 

Josh Pape is the Executive Vice President & Chief Banking Officer at Citizens Bank of Edmond - the most innovative community bank in the country in 2019, according to The Independent Banker. Josh is a U.S. Air Force Veteran and the first male college graduate in his family.

Listen to “Innovative Ways to Find & Acquire New Customers in Community Banking” as we discuss: 

• In a recent White Paper “Banking Beyond Four Walls”, One Touch Video Banking highlights the following data: Regional and community banks have 50% of the physical branches in the US but only 20% of the deposit growth while Big 3 Banks have 24% of the physical branches and 50% of new deposit openings. Listen as host, Carrie Chitsey talks with Brett Wyss and Josh Pape about how they think about this data. Does it mean the physical branch isn’t as important anymore or is it a bigger opportunity for community banks and credit unions to grab market share?  
• Brett details his thoughts on the stat above. While the number is alarming, he talks about the opportunity and potential that community banks can have. Josh looks at both sides of the coin. He describes the resources that community banks have to gain back market share such as engagement with the local community, which big banks cannot do. 
• What innovative things and out of the box ideas are these executives doing to acquire customers in their local markets? Josh at Citizens Bank of Edmond talks about the things they have done to build deeper relationships within their community such as festivals, co-working, and a 24-hour tellerless branch. What’s working for Brett at Integrity Bank & Trust? Hear the answer to the question, “How do I add additional value beyond a transaction?”.
• Josh walks us through why Citizens Bank of Edmond’s started a co-working space solving a problem of too much real estate and how it works. This innovative idea turned a cost center into a profit center. How did this create deeper relationships with business owners/entrepreneurs that got to know the bank outside of a typical banking relationship? 
• How should community banks be thinking about fintech? What are the strengths of banks? Brett Wyss talks about a future where fintech and community banks work together. Hear his new innovative partnership in fintech.
• How will community banks extend the four walls of the branch to the customer with technologies like video banking? Where will be in 3 to 5 years?
• As always, we ask these banking executives what is keeping them up at night. Listen to their answers here. 

Keep up with Josh Pape at Citizens Bank of Edmond. Learn why they were named as one of the most innovative banks by Independent Banker.  

Follow Integrity Bank & Trust’s and Brett Wyss on LinkedIn. 

To learn more about digital-first customer-center banking and Banking Beyond Four Walls, watch our latest webinar on-demand or download the latest White Paper.

Welcome to the Executive Innovation Show Podcast, brought to you by One Touch Telehealth.

During this podcast hear host, Carrie Chitsey, talk with Carla Braveman and Dr. Sheryl Neelankavil. 

Carla Braveman is the CEO of the Hospice and Palliative Care Association of New York State.

Dr. Sheryl Neelankavil is a surgeon by training and is currently the CEO of United Apollo International Inc. She is also the President of Blue Horizons Hospice Austin, the first smart hospice incorporating telehealth communication. 

Listen to “Will Hospice Need to Innovate with the Silver Tsunami?” as we discuss: 

• Carrie sets the stage of the podcast. For Baby Boomers, the change of culture, cost of facility-based long term care, and technology adoption has created a huge increase in seniors wanting to age at home. How will facility-based vs aging at home take shape in the future? Listen as Carla Bravemen talks about what she sees within the hospice community of New York. 
• Dr. Neelankavil details what sees coming in the future for caregivers. Hear what she believes will happen with more Baby Boomers at home being looked after by their family. 
• What are some of the roadblocks and hurdles of the silver tsunami? How can telehealth, RPM and caregiver support help with these roadblocks?
• Dr. Neelankavil details the innovative ways Blue Horizons Hospice is using technology to check on their patients, reminding them to take their medications and connect in-home with video telehealth through Alexia. 
• How do social determinants come into play when looking at support options for aging at home?
• Will Baby Boomers look to more communal home living situations in the future? What are other innovative ways health systems are looking at how Baby Boomers live?
• How should healthcare executives be looking at telehealth from an operational efficiency standpoint? Hear Carla talk through these categories of savings and reducing anxiety for caregivers. 
• Beyond operational efficiencies, how does telehealth help the patient? Listen as Carla Bravemen and Dr. Sheryl Neelankavil recall their experience with telehealth and how it helped to improve patient satisfaction. Can telehealth improve your CAHPS scores? 
• Is telehealth a retention tool in the employer's toolbox to give workers such as nurses, caseworkers, and physicians work/life balance. 
• Is there a stigma around older hospice nurses and their ability to use technology? Carla Braveman explains why that is a myth and how not to count our hospice nurses when using technology, telehealth, smart devices, and mobile apps to handle day to day tasks with palliative care. 
• What is the future of hospice and telehealth for caregivers? What opportunities lie ahead for third-party vendors connected to the hospice industry such as pastors, funeral homes, medical device companies and more? 
• What’s keeping Carla Braveman up at night? Hear her answers here. 

Carla Braveman will continue to bring change as the CEO of the Hospice and Palliative Care Association of New York State. Stay in the know here. 

How will Blue Horizons Hospice Austin continue to innovate? Keep up with their journey and Dr. Neelankavil. 

Want to learn more about innovations in hospice care? Click here to understand more on the benefits of telehealth for hospice and in-home healthcare from One Touch Telehealth.