The EXperience Lounge

Welcome to episode thirty-two of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work, and digital HR.

In this episode, Laura and Sasha discuss the essential components to any EX strategy. They explore which key stakeholders should be involved in the build process and share their views on some strategy components you can consider in 2022 and beyond. Don’t worry - this will likely form part of a series on EX strategy development as there is so much to cover! If you’re new to EX strategy or you’ve been tasked with strategic planning, this episode can help you ensure your build process is as employee-centric as possible.

In this episode we flagged a number of interesting HR news articles and some interesting people to follow in the industry. Here are the links you need:

https://www.google.com/url?q=https://joshbersin.com/2022/06/gloat-lands-90-million-investment-from-generation-al-gores-vc-firm/&sa=D&source=docs&ust=1657855029049910&usg=AOvVaw1LQYXNEpppVhcf2zBImGgk

https://www.linkedin.com/pulse/how-adapt-your-employee-listening-strategy-support-remotehybrid-pai/

https://www.ti-people.com/2022/04/14/ex-intelligence-quarterly/

https://www.linkedin.com/in/shereen-daniels/

https://www.linkedin.com/in/davidrgreen/

We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts.

Don't forget to share this episode with your network and check out our profiles at www.theex

Welcome to episode thirty-one of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work, and digital HR.

In this episode, Laura and Sasha had a chat with Steve Bennetts, Head of Growth & Strategy - Employee Experience Solutions at Qualtrics in APJ. He’s leading a team of specialists in guiding organisations to optimise the EX at every point in the employee lifecycle. He is one of the region’s most experienced EX specialists having played a crucial role in launching and developing the XM category in APJ. Steve specialises in EX and human-centred technologies. As businesses and governments rethink the ways they work for a post-pandemic world, Steve brings 20 years’ of experience as a qualified business psychologist helping organisations design and improve their employee experiences.

They discuss the importance of EX insights in the hybrid world of work, why the EX-CX link is so important and the role of EX insights in shaping DEI efforts. A huge thanks to Steve for joining us in the lounge!

You can connect with Steve here: https://au.linkedin.com/in/stevebennetts

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less

We’re back! Welcome to episode thirty of The EXperience Lounge! A weekly (ish) podcast dedicated to EX design, the future of work, and digital HR.

Content warning: This episode explores the topic of Abortion, Pregnancy Loss, and Pregnancy.

Please be reminded that the views represented here do not represent the views of our employer or the clients we represent.

In this episode, Laura and Sasha discuss why organizations need to support women's health at work in light of the recent ruling on Roe v Wade in the United States. They share a few personal updates following their break before jumping into the topic of responding to Roe v Wade using EX design thinking in the workplace. They discuss how organizations can respond quickly, some things organizations (HR leaders in particular) need to consider, and also how EX design thinking can be used to future-proof any policy or programme related to abortion.

A huge thanks to the publications/thinkfluencers listed below for their insights and updates which were shared in this episode:

https://www.channelnewsasia.com/world/us-supreme-court-overturns-roe-wade-abortion-rights-decision-2769261&sa=D&source=docs&ust=1656470153161796&usg=AOvVaw1rIVdgKRSLeVeUbvTnugGk

https://www.guttmacher.org/article/2022/06/13-states-have-abortion-trigger-bans-heres-what-happens-when-roe-overturned

https://www.cbsnews.com/pittsburgh/news/dicks-sporting-goods-travel-expense-reimbursement-employees-seeking-abortions/&sa=D&source=docs&ust=1656470153162347&usg=AOvVaw3YX0LI2eff6SrWixrz1FdV

https://www.theverge.com/2022/6/24/23182288/google-letter-email-employees-roe-v-wade-decision&sa=D&source=docs&ust=1656470153162859&usg=AOvVaw2K7-jx6wPNiW6Nd8ENsBeC

https://www.geekwire.com/2022/tech-companies-already-changing-hr-policies-in-response-to-landmark-roe-v-wade-decision/&sa=D&source=docs&ust=1656470153163363&usg=AOvVaw2GmsuEjbiFTCNfYsMYQgae

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork 

Welcome to episode twenty-nine of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work, and digital HR.

In this episode, Laura and Sasha discuss whether hybrid working is better or worse for diversity, equity and inclusion in the workplace. They explore the challenges with proximity bias when it comes hybrid working and discuss how organisations can overcome these challenges. 

A huge thanks to the publications/thinkfluencers listed below for their insights which were shared in this episode:

https://outintech.com/

https://fount-ex.com/

https://www.linkedin.com/pulse/what-proximity-bias-how-can-leaders-avoid-affecting-hybrid-cox/?trackingId=l5h6rEunS%2FGKsPbrjeGLQg%3D%3D

https://www.forbes.com/sites/forbeshumanresourcescouncil/2021/05/05/the-hybrid-work-model-a-new-challenge-for-diversity-equity-and-inclusion/?sh=7a5b983b7dc9 

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork

Welcome to episode twenty-eight of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work, and digital HR.

In this episode, Laura and Sasha met with Volker Jacobs to get the inside scoop on his new venture, FOUNT. FOUNT is the latest EX insights platform to enter the digital HR sphere and we're super excited about it! You can check out Volkers previous interview with Laura and Sasha here: https://open.spotify.com/episode/3uhS7MSk5rVmCUe72H4vBo?si=ZOJz-bd2Q_-OhTHPufI97Q 

What is FOUNT? 

FOUNT was created by a team of thought leaders and experts with a deep understanding of the complexity behind delivering high-quality employee experience at work. Based on the team’s track record of work at EX consultancy and pioneer TI People, FOUNT believes employees should feel great at work. By applying employee experience (EX) to organizational talent challenges, common human frustrations and friction can be swept away. The dream of a better experience at work can be made real; for your employees, your customers, and maybe even the wider world. 

With its innovative software solutions, it tackles the challenge of Employee Experience (EX) Management at large organizations: FOUNT gives leaders the intelligence to prioritize the most important areas for experience improvement, and the infrastructure to operationalize the delivery of experiences across the many different people and teams that need to be involved.

https://fount-ex.com/about/

You can connect with Volker here: https://www.linkedin.com/in/volker-jacobs/

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less

Welcome to episode twenty-seven of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work and digital HR.

In this episode, Sasha met with Dr. Roar Bovim to discuss how his platform, Livingroom Analytics, enables organisations to measure and understand their employee experience.

Roar is co-founder and CEO of Livingroom Analytics. Based on his PhD and extensive research within organizational behavior and social psychology, he has developed the Bovim Model, a unique model for measuring and improving Employee Experience (EX). Leveraging the model, Livingroom delivers a data-driven and innovative EX Management Platform that helps companies transform their employee experiences and foster a culture of belonging, where employees feel included, inspired, and involved.

Besides heading up Livingroom Analytics, Roar is teaching leadership and organizational behavior at the Copenhagen Business School. In the past, he has served as visiting scholar at the Fisher College of Business at The Ohio State University and has worked as a management consultant for 15+ years advising large companies in the Nordics, e.g., Equinor, Copenhagen University, and Kongsberg Automotive.

You can connect with Roar here: https://www.linkedin.com/in/roarvbovim/

You can check out Livingroom Analytics here: https://www.livingroomanalytics.com/

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less

Welcome to episode twenty-six of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work, and digital HR.

In this episode, Laura and Sasha discuss the concept of the four-day work week. COVID seems to have sparked a revival of the debate around whether we should be working five days per week anymore and we're excited about it! In this episode, we explain what the movement is behind working four days per week, the pros and cons and the implications for EX teams everywhere. 

A huge thanks to the publications/thinkfluencers listed below for their insights which were shared in this episode:

https://www.4dayweek.com/

https://www.forbes.com/sites/jackkelly/2022/02/15/belgium-is-the-latest-country-to-join-the-four-day-workweek/?sh=29db812d78f2

https://amp.ft.com/content/bee4aefa-5eb7-48d8-aedb-9e96a1e96556

https://www.forbes.com/sites/forbeshumanresourcescouncil/2021/05/11/implementing-a-four-day-workweek-15-important-factors-to-consider-first/?sh=1a24f5c5ebd0

https://www.hbs.edu/ris/Publication%20Files/A%20Guide%20to%20Implementing%20the%204-Day%20Workweek_1b5fb197-16d4-4a97-9fd6-8d781493afd0.pdf

https://www.smh.com.au/national/reinventing-the-workplace-the-companies-moving-to-a-four-day-week-with-no-pay-cut-20220224-p59zds.html

Recommended Articles:

https://hbr.org/2022/02/in-a-hybrid-world-your-tech-defines-employee-experience

https://hbr.org/2022/02/why-flexible-work-is-essential-to-your-dei-strategy 

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork

Welcome to bonus episode twenty-six of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work and digital HR. In this rather chatty episode, Laura and Sasha discuss IWD2022 and the role of EX design in making the workplace a place where women can thrive. They also celebrate the podcast turning 1 today! They reflect on the highlights from the last 12 months of podcasting and share some future plans too! 

Research referenced: 

https://www.mckinsey.com/featured-insights/diversity-and-inclusion/seven-charts-that-show-covid-19s-impact-on-womens-employment 

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode: Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less

Welcome to episode twenty-five of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work and digital HR.

In this episode, Sasha met with Sunil Setlur to discuss Gojek's approach to people experience and the power of purpose. 

Sunil Setlur is the Chief People Officer at Gojek. He joined Gojek in 2019 and leads all aspects of human resource (HR) management at the company, with his function supporting thousands of employees around Southeast Asia.

A seasoned HR leader, Sunil has more nearly two decades of experience in the industry. Prior to joining Gojek, he led HR for Google's Partnerships business in APAC, and was a Senior HR Business Partner with Amazon, where he was in charge of HR for groups spanning multiple functions and business lines. He started his career at Accenture and took on a number of leadership roles during his time there, including leading HR for Accenture's Healthcare Management Operations group in the Philippines.

Sunil holds a Bachelor’s Degree in Industrial Relations, Economics, and Sociology from Bangalore University, India as well as a Postgraduate Certificate in Human Capital Management from XLRI Jamshedpur, India.

You can connect with Sunil here: https://www.linkedin.com/in/sunil-setlur-1059155/

You can check out Gojek here: https://www.gojek.com/sg/

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode:

Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less

Welcome to episode twenty-four (episode three of S3!) of The EXperience Lounge! A weekly podcast dedicated to EX design, the future of work and digital HR. In this episode, Laura and Sasha discuss the HUGE topic of 'The Great Resignation'. They discuss the root cause of the great resignation and why this is a space for EX leaders to play an important role. They discuss how EX leaders can bring together employee listening and critical business initiatives to address the root cause of attrition in organizations. 

Here are the links to the news articles/research papers discussed in this episode:

https://www.forbes.com/sites/christinecomaford/2022/01/14/new-research-on-the-real-cause-of-the-great-resignation/?sh=17887973b72c

https://www.ft.com/content/857bdeba-b61b-4012-ab82-3c9eb19506df

https://www.prnewswire.com/news-releases/enboarder-raises-32-million-in-series-b-funding-to-expand-people-activation-platform-301477925.html

https://www.beekeeper.io/ 

Disclaimer: A message from the co-hosts. We’re really conscious that this is a global podcast and whilst we have done our best to ensure we’ve used inclusive and respectful language, we understand we might have missed the mark depending on where in the world you’re located and when you're listening to this episode. Please reach out to us with any and all comments and feedback to ensure we’re creating a safe and respectful space on the internet for all #EX enthusiasts. Here are the links to the resources/updates referenced in this episode: Don't forget to share this episode with your network and check out our profiles at www.theexperienceloungepod.com #employeeexperience #ex #exdesign #futureofwork show less