In this episode, Kristina Ciuperger, Deputy City Manager of Port St. Lucie, emphasizes that people are a product of their behavior and that allowing them to pursue their passions will keep them motivated and enable them to excel at their jobs. Kristina also talks about the need for departments to communicate effectively, utilizing social media and understanding the cultural use of each medium. As a leader, she highlights the importance of helping others see their potential and finding the right way to communicate with all departments.