The Female Insight Zone

By The Female Insight Zone & C-Suite RadioBusiness Careers

The Female Insight Zone episodes

September 09, 2017 Marilyn Suttle: “Suttle” Shifts that Create Big Breakthroughs
‘Don’t grow a wishbone where your backbone ought to be.’
Rather than running from conflict, Marilyn Suttle suggests that if you are willing to listen when a customer or colleague is angry, there is a real opportunity to grow and strengthen the relationship.
Suttle is a customer service and communication expert who is known for helping teams make ‘Suttle Shifts’ in thinking to achieve breakthrough success with customers. Her clients include Ford Motor, American Axle, and Visteon, among others. She is also a sought-after international speaker, presenting to global leadership teams with a focus on customer service and composure under pressure.
Suttle is the best-selling author of the customer service guides Who’s Your Gladys? and the 2016 release, Taming Gladys! Her advice has been featured on a number of well-known podcasts and TV news spots and in publications like Psychology Today, Fast Company, and US News and World Report. Today she explains how to reframe conflict, why political discourse shuts down the frontal cortex, and how simple changes can have a big-time impact. Listen in to identify your Gladys—and what you can learn from her!

Key Interview Takeaways
Your ‘Gladys’ is the customer who points out problem areas. She requires more patience and effort, but you need her because Gladys is willing to speak up when others don’t.
Look for the simple changes that make the biggest impact. For example, your entire team should be aligned with the same definition of ‘response time.’ Customers crave consistency of experience.
Create a culture of customer service. Leadership must demonstrate customer service and model it internally.
Don’t grow a wishbone where your backbone ought to be. Conflict, well handled, leads to stronger relationships. Rather than avoiding it, shift your mindset to focus on staying calm and really listening.
People don’t always tell you when they’re upset. If you are dealing with a global team, for instance, ask in advance what parts of your PowerPoint slides might be offensive, confusing or off-putting in translation.
Political discourse requires that we manage the fear. When fear goes up, intelligence plummets—shutting down the frontal cortex. Stopping to breath reactivates your logic sensors, shifts your brain chemistry and puts you in a creative space.
Don’t take ‘grumbling’ personally. For some, grumbling is part of their process when faced with a task they don’t want to do. When you get upset and interfere with the process, you create unnecessary conflict.
Connect with Marilyn Suttle
marilynsuttle.com
Marilyn on Twitter
Marilyn on Facebook
Who’s Your Gladys on Facebook
Resources
Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan by Marilyn Suttle and Lori Jo Vest
Taming Gladys! The Busy Leader’s Guide to Creating Fierce Customer Loyalty by Lori Jo Vest and Marilyn Suttle

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16 min
September 01, 2017 Caryn Kopp: Chief Door Opener
Very rarely does a sale simply fall into your lap. Sales is a process that requires patience, time and follow-up as you build long-term relationships with prospects. And if your company protects those relationships, you will be rewarded with a predictable pipeline moving forward.
Caryn Kopp is the Chief Door Opener at Kopp Consulting, known for helping her clients secure initial meetings with high-level decision-makers at top-tier companies like Pfizer, GE, Merck, Time Warner, Target, and CBS, among many others. Kopp’s team of experienced senior business developers assist clients in finding the right prospects, and then they follow the sales team through the process. Kopp Consulting is recognized on the Inc. 5000 list as one of the fastest growing private firms in the country.
Kopp is a best-selling author and nationally recognized speaker who has appeared in Inc., Fortune Magazine, Forbes and Newsweek. She has been named one of the Top 25 NJ Leading Women Entrepreneurs as well as Enterprising Woman of the Year. Kopp is passionate about helping business leaders understand the blind spots in the sales process and offering critical strategies for getting Business Development right. Today she shares the details of her Door Opener service, how to overcome objections, and the importance of understanding your sales cycle. Listen and learn to create a culture where follow-up is valued and to develop a predictable pipeline.

Key Interview Takeaways
Ensure that your messaging doesn’t suck. Differentiate your marketing copy (which is meant for the masses) from your sales copy (which speaks to a single person), and use the right language to move prospects from awareness to action.
Anticipate objections and know the answers. For example, if your prospect already has a contract in your area, find out when the contract review period happens and whether the company is happy with their current provider.
Understand ‘sales cyclenomics.’ A true sales cycle involves a series of conversations with a number of stakeholders, and that takes time. If you don’t really know the length of your sales cycle, everything you judge your metrics against may be incorrect.
98% of salespeople give up before the sales cycle has run its course. A sales team must protect their pipeline by thinking strategically and maintaining relationships-in-progress.
Create a culture where follow-up is valued. If your company only compensates salespeople for meeting a quota at the end of Q1, that doesn’t lend itself to building long-term relationships. And you need long-term relationships to build a predictable pipeline moving forward.
Kopp Consulting’s Door Opener Service helps companies develop the right messaging to get the tough doors open. A senior level business developer then watches how the salespeople carry the ball from that initial meeting through the process, and report any issues they may uncover along the way.
Connect with Caryn Kopp
Kopp Consulting
Kopp Consulting Blog
Resources
Biz Dev Done Right: Demystifying the Sales Process and Achieving the Results You Want by Caryn Kopp and Carl Gould
The Path to the Cash Manual by Caryn Kopp

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24 min
August 25, 2017 Judy Hoberman: Selling in a S.K.I.R.T.
“Women want to be treated equally, not identically.”
There is no shame in doing things #LikeAGirl, and Judy Hoberman’s tagline sums up that sentiment quite well. Of course, women want the same opportunities as their male counterparts, but we do things differently—and that’s an asset, not a liability.
Hoberman has designed a series of workshops, seminars and coaching programs that put a positive spin on sales. With 30-plus years in the industry, she is adept at understanding the gender differences in management, recruiting and sales, and Hoberman has shared that expertise via appearances on CNN Headlines, ABC, CBS, CW33 and Good Morning Texas. She was recently named as a finalist in the Women of Visionary Influence Mentor of the Year.
Hoberman serves as president of the company she created, Selling in a Skirt, and hosts a weekly radio show of the same name on The Women 4 Women Network. She is a sought-after speaker and a prolific author, delivering a 2016 TEDx talk on the topic of pre-judgement. Today she explains the SKIRT philosophy, why we need to incorporate the word ‘strategy’ in professional conversations, and the secret sauce for making diversity initiatives work.

Key Interview Takeaways
Hoberman is passionate about helping women live the Selling in a SKIRT philosophy. It encompasses standing out, identifying our keys to success, getting inspired, producing results, and practicing effective time management.
Women want to be treated equally, not identically. We want the same opportunities as our male counterparts, along with the freedom to do the job our way. But prejudice is real, and women may have to be explicit in letting people know we are intelligent and capable.
Use the word ‘strategy.’ Aggressive women are often categorized in a negative way. Reframe the perception, i.e.: strategic thinking demonstrates intelligence and provides insight.
Take a step back from pre-judgement and correct misconceptions. We all make judgements within the first .2 seconds of meeting someone. It is important to be conscious of this fact and give people the opportunity to show us who they really are.
For diversity initiatives to succeed, an organization must 1) want it for the right reasons, 2) create a culture that is inviting, and 3) communicate effectively. To be truly inclusive, a company must ask employees why they are there and what their journey looks like—and then help them get there.
Words matter when it comes to attracting diversity. For example, a job listing with words like collaboration and advancement is appealing to women.
Connect with Judy Hoberman
sellinginaskirt.com
Selling in a Skirt on Facebook
Selling in a Skirt on Twitter
Judy Hoberman on LinkedIn
Resources
Always #LikeAGirl Video
Judy Hoberman on TEDx: The Greatest Missed Opportunity
Blink: The Power of Thinking Without Thinking by Malcolm Gladwell
Selling in a Skirt: The Secrets Women Don’t Know They Know about Sales by Judy Hoberman

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20 min
August 18, 2017 Nicola Grace: Monetize Your Mission
In a perfect world, we love the work we do. We find a career that affords us the opportunity to succeed, to be happy, to make a significant social impact. Today’s guest argues that this kind of serendipity is possible for every one of us, and the secret lies in clarifying your purpose and designing a business model in alignment with that purpose.
Nicola Grace, the Mission Mentor, is an award-winning strategist and bestselling author. She helps entrepreneurs, professionals and visionaries monetize their life’s purpose to transform the world and build their legacy. Grace leverages her skill as an intuitive visionary to support business owners, social entrepreneurs and thought leaders in defining their mission and making a lasting impact.
Grace credits her own mission with seeing her through a number of obstacles: She has overcome cancer and saved New Zealand’s billion-dollar natural health industry from ruin. Today she shares her secret sauce with the Female Insight Zone audience, explaining the benefits of an inside-out approach to business, how mindset can prevent us from realizing our true purpose, and why the business model comes before marketing. Listen in and learn how to monetize your mission and make a meaningful contribution to humanity.

Key Interview Takeaways
You must clarify (and then monetize) your purpose to contribute to humanity. Everyone has something they are here to do, and if you can clearly define your mission, Grace contends that passion will lead to the success of your business.
Take an inside-out approach to business. In the 1950’s, a business was 48% likely to fail. Today, a business is 90% likely to fail, despite the fact that we know more than ever before. At issue is the business model. Start with the idea of how you will contribute to the planet, and that calling will keep you moving forward when things get difficult.
Monetization is bigger than the exchange of products and services for money. Consider the legacy you want to leave behind, and leverage that to diversify—and stand the test of time.
If you’re struggling to define your purpose, examine the options you are discounting. Grace argues that our minds often prevent us from discovering our mission by acting as a baseball bat, whacking away ideas because we can’t imagine we’re capable.
Define your business model first, market yourself second. Too many people start marketing before they have really ironed out their purpose. Grace suggests that you can’t gain traction without a clear foundation in place.
Connect with Nicola Grace
NicolaGrace.com
MonetizeYourLifeMission.com

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15 min
August 11, 2017 Jessica Nazarali: Building a Business and Life You Love
We work very hard to make the world think we have it all together. From the outside looking in, a successful woman with a good corporate job and a solid network of friends and family seems to be living the dream. It is possible, however, to have your ducks in a row – yet still feel like something is missing. What if you could create a business of your own, doing work that inspires you?
Jessica Nazarali had the perfect life. She had just gotten engaged, and she had a great job in business development for an IT company, selling reward and recognition software. But as sat in her kitchen chatting with her best friend, Jessica had to admit that something was missing. She didn’t feel as if her work made a difference, and though she genuinely liked her colleagues, the prospect of spending another 20 or 30 years at the company was downright depressing.
In 2011, Nazarali started a blog to share her passion for health, wellness, and personal development with an online audience. She gained traction quickly, and after 18 months, health professionals who followed her blog were asking for advice about developing an online presence to attract clients. Nazarali leveraged her understanding how to grow a following in the online space to launch a consulting business, and seven months in, she was making enough money to quit her corporate job and build a business of her own, doing the work she truly loves. Today she explains the offerings available through It Girl Academy, including the Coaching and Business Mastery Certifications. Listen in to learn how Nazareli became an entrepreneur, and how she can help you develop a marketing plan for your online business or become a coach yourself!

Key Interview Takeaways
If your life looks perfect from the outside, but you still feel like something is missing, it’s time for self-reflection. While she was still working a corporate job, Nazarali started her blog to focus on health, wellness and personal development. Her experience in the online space introduced her to entrepreneurship and coaching – and eventually led to her current work with It Girl Academy.
If you’re leaving a dependable corporate job to become an entrepreneur, build your business as a side hustle before taking the full-time plunge into self-employment. Nazarali wrote her blog for 18 months before consulting opportunities began to present themselves. She maintained her full-time job for another seven months and didn’t walk away from the corporate world until she was consistently making $3,000 to $7,000 a month through her consulting business.
The It Girl offerings include a coaching certification, a business development program, and a personal development package. While the coaching certification program focuses on interpersonal skills, the business development coaching package emphasizes evergreen marketing and offers entrepreneurs a method for attracting consistent clients without the stress of a big launch.
When people approach you for advice, PAY ATTENTION. Nazarali had gained traction quickly as a blogger, and 18 months in she had two people (in a two-week period) ask for help setting up a blog of their own to attract clients. She took this a sign and offered consulting services in her newsletter, selling 21 packages in eight weeks!
Connect with Jessica Nazarali
JessicaNazarali.com
It Girl Academy
It Girl Radio
Jessica on Facebook
Jessica on Twitter
Jessica on...

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16 min
August 04, 2017 Martha O’Gorman: Putting Fun into Taxes
Quick, what’s the first word that comes to mind when you hear the words tax office?
I’m going to take a wild guess and assume that you didn’t say fun. But there is one unique retail tax preparation firm that was founded on the idea of creating an atmosphere of fun in its franchises, and the creative marketing campaign they employ complements this idea – while establishing brand recognition that outshines the competition.
Martha O’Gorman has been in the retail tax business for over 25 years. She spent seven years as the Director of Communications for Jackson Hewitt before co-founding Liberty Tax in 1997. She has served as the CMO for the past 18 years, leading their unique, community-minded marketing strategy to build Liberty’s customer base and recruit new franchisees. O’Gorman mentors franchise owners to market their small business on a budget, and the Liberty Tax wavers appear not just on busy streets during tax season, but also at community events like fairs and festivals to keep the brand in the public eye throughout the year.
Liberty Tax has 4,000 offices in the United States and Canada, and they prepare more than two million tax returns annually. The company’s distinct approach to franchising offers a time-tested system of best practices to ensure the success of its franchisees and the satisfaction of its customers. Liberty has been ranked as one of the top franchises on Entrepreneur magazine’s annual Franchise 500 list every year since 1998, earning a Best of the Best distinction in 2016. Today O’Gorman explains the shared philosophy of fun of the Liberty Tax founders and how it led to the company’s continued success. She also covers the details of the Liberty Tax creative marketing strategy, why its franchise model is ideal for moms and husband-wife teams, and how it supports its franchisees via a roadmap of proven systems.

Key Interview Takeaways
Find something that you love to do and throw passion at it. O’Gorman attributes the success of Liberty Tax to this tenant of its founders.
The best marketing tactics often happen by mistake. The Liberty Tax wavers originated when a franchisee asked to borrow the Statue of Liberty costume used in a commercial to attract customers. The wavers are an integral part of the Liberty Tax marketing strategy, bringing in one customer every two hours!
Liberty Tax seeks to put the fun back in taxes. Customers respond to the image of the startup as a comfortable place to get your taxes done in an environment less intimidating than the traditional tax office.
The Liberty Tax franchisee model is ideal for moms and husband-wife teams. The flexibility afforded by the model along with the seasonal nature of the work allows franchisees to work very hard from January through April (while children are in school), then spend time with their families in the summer.
Being a franchisee gives entrepreneurs a roadmap. Liberty Tax eliminates the guesswork for its franchisees, providing the systems necessary to be successful.
The creative marketing campaign employed by Liberty Tax keeps the company in the public eye all year long and contributes to its brand recognition. The Liberty Tax wavers do appearances at fairs, festivals and even schools, giving presentations about the Statue of Liberty.
Connect with Martha O’Gorman
Liberty Tax
Liberty Tax Franchise Site
LinkedIn Profile

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19 min
July 28, 2017 Makaylah Rogers: Shift Your Money Mindset and Transform Your Life
It is true that money can’t buy happiness… But if you’ve ever felt the stress of struggling to pay the bills, you might argue that having enough cash on hand to cover baseline expenses can, in fact, buy you the freedom to pursue happiness.
Makaylah Rogers has always been a little bit of a rebel. When it came time to follow the rules and choose a career path, Rogers felt trapped by the idea of going to college. She took a gap year to consider her options and ultimately decided that no university had a degree plan for her true passion – humanitarianism. This led her to forge her own path to achieve success and financial freedom, and she has pursued a diverse career that includes entrepreneurship, real estate sales and keynote speaking.
A thought leader for her generation, Rogers has launched a number of startups. Her current venture is MindShift.money, an online platform that is changing the way we think about money. As Co-Founder and CEO, Makaylah is on a mission to educate the public through MindShift.money’s free content and training programs, shaking things up with a no-BS approach to finances and establishing a new normal. Listen in as she shares her philosophy around money, the two keys to financial freedom, and how MindShift.money can help you get out of the rat race. Learn to see your financial situation in a new way and design a fulfilling life – that isn’t about money.

Key Interview Takeaways
MindShift.money is a movement that seeks to create a new financial normal. Rogers questions why we are so driven by money, yet afraid to talk about it, and she is on a mission to offer the public financial literacy and rewrite the rules about life and money.
Life should not be about money. Life should be about finding fulfillment, and money should simply be handled by the systems we’ve put in place.
Financial freedom is a number. If you need $5,000 a month to cover baseline expenses, you should have a source of income that provides $5,000 a month – that you are not trading for your time.
Financial freedom is about cashflow. Net worth is less important than how much money you have working for you, so that you can do what truly inspires you.
MindSet.money employs a multi-tiered approach to getting out of the rat race. 96% of people never reach financial security, so Rogers’ site provides 1) free content to help them think differently about money, and 2) training programs to guide them through a customized step-by-step process within a private community.
Entrepreneurs must create financial freedom outside of their business. Too many business owners don’t have a consistent personal income from their business, so MindShift.money requires them to start with the end in mind, and create a plan tailored to their notion of financial freedom.
Connect with Makaylah
MindShift.money

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20 min
July 21, 2017 Linda Swindling, JD, CSP: How to Ask Outrageously!
Chances are you’ve been there, watching someone else get the promotion or the study abroad opportunity or the picture with Jay Leno that you really wanted, but didn’t have the courage to ask. Perhaps you don’t want to be seen as greedy or aggressive… But the truth is that making the big ask builds relationships and establishes trust. Today’s guest is ready to help you ‘get your ask in gear’ and make those outrageous requests.
Linda Swindling is a ‘recovering’ employment attorney who spent more than a decade honing her skills in negotiation, mediation and dispute resolution before founding the executive development company Journey On in 2000. She has spent the last 17 years working with business professionals to create better working relationships. A recognized expert in negotiation and strategic consulting, Swindling has worked with prominent organizations such as MetLife, the American Heart Association, and the Four Seasons Hotels and Resorts.
A Board-Certified Coach as well as a Certified Speaking Professional, Swindling often serves as a keynote speaker and breakout presenter at regional and international conferences. She brought her expertise to the TEDxSMU stage, where she shared the principles of her latest book, Ask Outrageously: The Secret to Getting What You Really Want. Today she explains how to practice the big ask, the best approach to negotiating a raise, and how to deal with being seen as ‘aggressive.’ Learn to get into the habit of asking, even when you are afraid, and start capitalizing on opportunities to get what you want.

Key Interview Takeaways
Listen to what people say you do well and capitalize on it. It took 22 years of feedback for Swindling to realize that teaching people to ‘ask outrageously’ was her talent.
Get into the habit of asking. Practice negotiation at garage sales and flea markets. You’ll be surprised how often it works!
Determine who is the decision-maker. Go into a situation (e.g.: at the department store) seeking out the person who can say ‘yes.’
If you’re not hearing ‘no,’ you’re not asking for enough. When you are told, ‘No, I really can’t do that,’ ask one more time. Practice until you are bullet proof to the word ‘no.’
When asking for a raise, talk about what you bring to the table moving forward. Rather than listing past accomplishments, explain the value you provide now and how you will continue to generate revenue and make the boss look good.
If you are labeled as ‘aggressive’ for making the big ask, rephrase the comment. ‘Did it sound aggressive, or did it sound like leadership?’ We sabotage ourselves when we don’t use the right language.
Speak your strengths. Remind your colleagues – out loud – about the skills you bring to the table and the role you play in the organization.
Ask for forgiveness rather than permission. If you feel you must clear you actions with a supervisor, articulate your plan and ask if you’re missing anything.
Courageous people feel the fear, but ask anyway. 33% of people who want something big but don’t ask for it watch their opportunity go to someone else, so work through your fear and go for it!
Connect with Linda Swindling
lindaswindling.com
Text ‘ASK’ to 42828
Resources
Linda’s TED X Talk
Ask Outrageously: The Secret to Getting What You Really Want by Linda Byars Swindling

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20 min
July 14, 2017 Lee Caraher: Creating a Culture Where Millennials Can Thrive
You’ve been taught to dream big, empowered to believe that you can accomplish absolutely anything. And then you get to work, and they’ve got you pushing paper. It’s no surprise that companies struggle to retain Millennials who are uninspired and don’t feel as if their work matters.
The CEO of Double Forte PR & Digital Marketing, Lee Caraher is a lauded communication strategist, known for her practical solutions to difficult problems. She is a recognized expert in building high-performing intergenerational teams, and her work as a speaker and author seeks to demonstrate how businesses can shift the definition of company loyalty and embrace the qualities of different generations.
Caraher gained this expertise the hard way, failing to retain newly hired Millennials at Double Forte when they entered the workforce in 2011. Unwilling to buy into the negative stereotypes associated with Millennials in the workplace, she created a culture where Millennials, Xers and Boomers could thrive together, and she shares this method in the book Millennials & Management. Caraher’s next venture, The Boomerang Principle, hit bookshelves in April 2017. Today she discusses how the concept of loyalty has shifted in the current corporate climate and the five principles at the heart of her strategy to retain Millennials.

Key Interview Takeaways
Articulate your company’s rally cry. Millennials need to understand why you exist as a company and what they will learn from working with you.
Provide context for each new project and ask for input. Address why the work is important and discuss each person’s role.
Establish a culture of appreciation. Teams who receive meaningful positive feedback outperform those who don’t.
Millennials anticipate having up to six careers. What an Xer or Boomer might see as job-hopping, Millennials see as career-building.
Loyalty to a particular company is an antiquated idea. Rather than worrying about employees leaving, focus on how to make them as productive as possible while they are there.
Work to inspire loyalty after an employee has moved on. The most impactful person in a recruiting situation is the former employee who posts a positive review of your company.
Connect with Lee Caraher
leecaraher.com
Follow on Twitter
Facebook
Instagram
Resources
The Boomerang Principle: Inspiring Lifetime Loyalty from Your Employees by Lee Caraher
Millennials & Management: The Essential Guide to Making It Work at Work by Lee Caraher

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19 min
July 07, 2017 Jill Cruse: Using Travel to Serve Diverse Communities

We all do a certain amount of code switching, acting and speaking the way we’re ‘supposed to’ for the sake of others, as opposed to truly being ourselves. And though we may understand the benefits of a ‘to thine own self be true’ philosophy, it is easier said than done in a world where your authentic self may or may not be accepted. Today’s guest has spent her career providing a safe space where lesbians have the freedom to be out and authentic as they vacation in locales all over the world.
Jill Cruse has been with Olivia Travel for the past 28 years, serving as the Vice President of Guest Experience. Olivia trips have afforded her the opportunity to see the world, and she has served as Cruise Director for more than 280 excursions and visited all seven continents. The company began as Olivia Records, a label exclusively for women. In 1990, it shifted its focus to the travel industry, and since then Olivia has served nearly 200,000 women on cruise, resort, adventure and riverboat vacations all over the world. The first cruises featured entertainment by artists from the Olivia record label, and they continue to deliver elite speakers and performers, including Patti LaBelle, Lili Tomlin and Billie Jean King.
Cruse pursues photography as a hobby, and she has received much recognition for her work, including a first-place win in a national competition for InterContinental Hotels/National Geographic. She also serves as an OWN Ambassador, promoting the Oprah network via social media and attending several shows with Oprah herself. Cruse appeared as a special guest on Oprah’s Super Soul Sunday, and worked on the promo team for the Belief series. Today she shares why it is essential to have a community where you are empowered to be your authentic self, how Olivia Travel is changing global attitudes toward lesbians, and the necessity for activism in the current political climate.

Key Interview Takeaways
Being part of a community in which you feel comfortable enough to be completely who you are is an incredibly empowering experience. Olivia Travel affords lesbians the freedom to be their authentic selves as they travel the world.
The best way to change perceptions of the LGBT community is to share your authentic selves as a community. Cruse explains that people from all over the world have a new attitude toward lesbians as a result of working with Olivia travelers.
Cruse is a proponent of living with intention and gratitude, as your authentic self. These principles led her to work as an OWN Ambassador, promoting the Oprah Winfrey Network and programming she believes in like Super Soul Sunday and the Belief series.
Though many young women feel comfortable traveling with the general population and don’t see a need for the safe space provided by companies like Olivia Travel, Cruse feels that the service is as necessary as ever in the current political climate.
What the world needs is kindness – and activism. Olivia Travel has incorporated an element of political engagement in its travel experiences, holding a leadership summit on its last cruise to discuss the current political landscape and what women can accomplish together.
Connect with Jill Cruse
Olivia Travel
Olivia Travel on Twitter
Olivia Travel on Instagram
1-800-631-6277

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19 min

About The Female Insight Zone

From the publisher's feed

The Female Insight Zone is a 30-minute podcast sharing insights from women who have made an indelible mark in business and the path they took to soar. In each episode, host Maribeth Kuzmeski…