The Field Engineer

Part three. The final section of our Field Service Engineering Leaders Roundtable Mastermind Discussion.Topics include, instruments, customization, customisation, patches, software, firmware, hardware, training, AI, augmented reality, AR, artificial reality, scheduling, escalation and escalations, downtime, maintenance. The importance of the field service engineer who is at this moment in front of the customer.Service Level Agreements, and the importance of staffing correctly to fulfil SLAs - headcount and budgets.Managing field service teams, ,managing, management, hierarchy, communication, two way communication.Featuring Bruce Breeden Chief Service Officer at Michelli Weighing & Measurement, Jerry Varvaro Head of BPS Service - Americas at Sartorius , Maurizio De Poli Global Service Manager at Nanion Technologies. Hosted by The Field Engineer volunteer Advisory Team Members, Charlie Apps former Global Technical Support Manager at CMR Surgical, and Guy Eid former National Field Service Manager bioMérieux.

Part 2. of the Field Service Engineering leaders roundtable mastermind discussion discusses leadership, hiring, onboarding, and KPIs.

Part one of Field Service Engineering Leaders Roundtable Mastermind Discussion about Servant Leadership.

Featuring Bruce Breeden Chief Service Officer at Michelli Weighing & Measurement, Jerry Varvaro Head of BPS Service - Americas at Sartorius , Maurizio De Poli Global Service Manager at Nanion Technologies. Hosted by The Field Engineer volunteer Advisory Team Members, Charlie Apps former Global Technical Support Manager at CMR Surgical, and Guy Eid former National Field Service Manager bioMérieux.

A short clip of Bruce Breeden discussing leadership, from the Field Service Engineering Leaders Roundtable Mastermind Discussion.

https://youtube.com/shorts/D98zrQnvSbk

Guy Eid shows us round his apartment in Montreal where he records some of our YouTube interviews.Behind the scenes at Guy Eid's apartment in Montreal. Dans les coulisses de l'appartement de Guy Eid à Montréal.

Tim Robertson Founder and CEO of The Field Engineer, discusses his vision for The Field Engineer community with community members and field service leadership veterans, Charlie Apps and Guy Eid."I just recorded an interview with Charlie Apps and Guy Eid, members of The Field Engineer community who have also become good friends and volunteers supporting our goals. I hope the interview answers some of your questions about the birth of The Field Engineer, and why I created a global community for engineers who work in the field. We have plans to make this a huge global community".

The Field Engineer is proud to support and share news of the annual event, "Hard Hat Awareness Week," which runs from the 9th to the 15th of June.

The event was created by Chris Tidy.

"Hi, I'm Chris Tidy and I'm the founder of Hard Hat Awareness Week. So what is Hard Hat Awareness Week? So Hard Hat Awareness Week was actually born back in June of 2020, but like so many other things that year it actually took a back seat to the Covid pandemic that had taken grip of the UK and Europe and plunged most of us into compulsory lockdown. So the week was actually pushed back to September and proved to be quite successful. With participants as far afield as Dubai and the USA. As well as plenty of active activity of course in the UK and Europe. So the 2021 event was even bigger and better as industries actually got together for the cause and made it a very successful event although the Covid effect was still sort of quite apparent, and most Industries at the time were obviously focusing on respiratory protection of course. So the event was originally designed to highlight the need for industrial workers to wear head protection. So through my own sort of personal experience, I'd seen sort of time and time again instances where the worker would not wear their head protection or had worn it incorrectly. But this was not the only issue. As workers didn't actually realize that their head protection had an expiry date, and they didn't know that when it wasn't being used that it should be really sort of stored correctly in a, you know, a dry sort of safe core space. So over a period of time other issues surfaced. So workers would mark their head protection perhaps with a pen or maybe with stickers, and both of these which you know, if you don't know you you don't know, but both of these could affect the crystalline structure of the head protection and may cause an issue with the Integrity of the shell. One thing. Just one thing that struck me was the fact that workers and some companies would pay upward of 60, 70, sometimes even 80 pounds for a pair of branded safety boots, but it when it came to protecting their head they were against paying more than six pounds. So our heads contain our brain which powers the rest of our body and without that working properly, due to maybe a head injury our life would not be the same.So the week was also designed to cover off things like training, wear and care, we also had companies that conducted audits during that time as well, of all of their hard hats. But most of those initiatives were actually aimed at raising awareness of head injuries and to try to get people to understand that if you damage your head you could sustain a head injury, that you could sustain could be very more devastating and have a profound effect on your life and those around you. So during the week we work very closely with our partners and supporters to raise awareness of impacts, and it's really important to, you know, know and raise awareness of things like concussion which can occur after an impact. Even if you're wearing a helmet you can still sustain a concussion, because concussion is only a symptom of something that's actually happened. And it's always obviously good to seek advice afterwards. So that's sort of pretty much it really. That's Hard Hat Awareness Week. What it's all about. Hard Hat Awareness Week is this year obviously, as it is every single year, it's 9th to the 15th of June, and we'd like as many companies, people, Industries, to join us by conducting some sort of activity. Perhaps doing some training during the week around head injuries, perhaps just auditing their hard hats, perhaps personally it's you're one man band, one woman band, and you just want to take that week to just check your hard hat is in date, and check that everything is there that needs to be there for your hard hat to function properly. So that's pretty much me, Chris Tidy, and thanks very much for listening I appreciate it".

Guy Eid and Charlie Apps discuss The Field Engineer Community Coach on Call Service.They also discuss their experience of coaching others, and being coached themselves.The service is available to The Field Engineer Community Members.You can join The Field Engineer Community by registering here. https://thefieldengineer.com/register/Once you have registered you can access the Coach on Call form on this page,https://thefieldengineer.com/coach-on-call-2/

Guy Eid meets Slava Gorovoy, former Aftermarket Business Manager - APAC for The Toro Company. As an Aftermarket Business & Operations Manager for the APAC region, he spearheaded initiatives to drive aftermarket sales, market expansion, supply chain optimization, and customer-centric strategies. His leadership and strategic focus resulted in measurable growth, operational excellence, and enhanced customer satisfaction across diverse markets. Slava has previous experience as Head of Service Operations ANZ for Techtronic Industries, Bosch Power Tools & Accessories, and Atlas Copco.Slava thrives at the intersection of technology, business growth, and customer success, leveraging AI, digital transformation, and strategic leadership to create value in the industrial, manufacturing, heavy equipment, and aftermarket sectors. With 15+ years of experience leading regional operations, sales, and service optimization, he specialises in enhancing business performance, unlocking new revenue streams, and fostering high-performing teams.

Rosemary Coates and Charlie Apps discuss the importance of Global Supply Chains in the success of global field service and support.They also discuss the important role Field Service has on a company's success when the Field Service department is managed correctly within the wider organisation.Rosemary Coates has been awarded one of 100 Most Influential Women in Silicon Valley 2024. She is President and Founder, Management Consultant, Blue Silk Consulting.Founder, Executive Director, Chairman of the Board, The Reshoring Institute.Rosemary has more than 30 years of experience in supply chain, reshoring, and nearshoring. Rosemary is the co-author with Jim Reily of the book 42 Rules for Superior Field Service. She is the author of 42 Rules for Sourcing and Manufacturing in China, and the Reshoring Guidebook.The Reshoring Institute is a 501c3 non-profit and non-partisan organization with a dual mission: to help companies bring manufacturing back to the US and to teach graduate student interns about global manufacturing.Rosemary is Member of the Board - Supply Chain Management Institute at the University of San Diego.