The Field Engineer

Guy Eid who mentored Marc Yvan WABO FOTSO with his move to Canada, discusses the challenges of relocating to Canada after having worked as an Automation Engineer from Cameroon, working for BB Lomé S.A., in Lomé Togo. He has Sidel and Krones bottling production line, and palletising equipment experience. He previously worked for Boissons du Cameroun in Cameroon.Wabo has a Masters' degree from Institut Universitaire Catholique Saint Jerome De Douala.WABO FOTSO Marc Yvan shared his experience as an automation specialist in the brewery industry in our blog. He's now moved to Canada to work and has written about his experience so far in a new country and shared it with The Field Engineer community.We felt we should share his story with here on YouTube too. Moving to Canada and starting a new job with a new companyThis interview shares Marc's experience as a new immigrant in Canada and the impact of The Field Engineer community in his integration process. Perhaps, it could be helpful for some of you our viewers and listeners.

The Field Engineer Podcast today meets Bruce Breeden a veteran in the field of Field Service. Bruce is the author of The Intentional Field Service Engineer now in its 2nd Edition.Bruce has been a part of, Beckman Coulter Life Sciences, Thermo Fisher Scientific, Rain Bird Corporation, Fairbanks Scales, Gatekeeper Systems, Inc. He has recently "retired", and now runs his own CX (Customer Experience) consultancy, Service Topics®. Bruce works with client's key stakeholders to define a results-driven strategy for training workshops or courses contributing to world class service organizations, both In-person or virtual.Bruce is a member of The Field Engineer community and a member of our private Field Service Managers' networking group.Guy Eid, also a member of The Field Engineer Field Service Managers' networking group, discusses Bruce's career, Intentional Field Service, and the wider world of Field Service and Customer Support.

Guy Eid meets Kevin Mace, Vice President - Global Installations at Varian, a Siemens Healthineers company, and a fellow member of The Field Engineer Community. Kevin started his career as an Electronics Engineer (Radar) in the Royal Air Force. Like many Radar engineers from the military, when he left the RAF Kevin transferred his Radar experience to the field of Radiology equipment. Radiotherapy Linear accelerators (LINACs) use microwave technology similar to radar to accelerate electrons and produce high-energy x-rays for Radiotherapy. Kevin Mace’s career has led him to be Vice President - Global Installations for Varian, a company employing over 11,000 people worldwide. The Field Engineer Podcast is excited to interview Kevin to find out what made him capable of progressing to this senior global position, to learn more about his career and his story, and to get some insights and tips that can benefit members of The Field Engineer community, and engineers and leaders around the world.

Maurizio De Poli shares his experience and career story with Guy Eid.Maurizio De Poli is an experienced Service Manager and Technical Support Manager, he brings extensive knowledge and a proven track record in tackling various challenges. His focus is on delivering exceptional service and support within contractual terms and budgetary constraints, optimising service delivery processes, and enhancing team performance.Throughout his career, he has broadened his horizons by working across Europe and North America, learning from talented teams and expanding his knowledge base. As a result, he is fluent in English, German, and Italian.His key achievements and responsibilities include:

Leading and developing daily operations of multicultural global service teams, scheduling technical visits, and providing internal and remote support

Managing new contract definitions with partners for service in foreign countries.

Defining global processes for spare parts utilisation and accounting.

Implementing global processes for ticket/case management, both in-house and in the field.

Serving as the link between the service department and the quality assurance team, working closely with technical product managers to continuously improve the product

Driving the aftermarket service segment, maintaining close contact with customers, and supporting sales teams to ensure top-notch global service execution.

Field Service Engineering leaders, Guy Eid, Jerry Varvaro, and Charlie Apps, discuss the career options and career tracks available to Field Service Engineers. With practical examples from their own careers as Field Service leaders, Guy, Jerry, and Charlie emphasise multiple paths that a successful Field Service Engineer can follow to advance their career, and the vital role of their managers to help them advance. The panel also briefly discuss how Field Engineers need to manage their own destiny, especially where their employer does not have an established succession path in place.

Guy Eid meets Jerome Varvaro Head of BPS Service, Americas for SartoriusJerome, "Jerry" Head of BPS Service North AmericaJerry Varvaro Leads the Instrument Services team in the US, Canada, and Puerto Rico providing world class support for Sartorius Bioprocess instrumentation and equipment. Responsibilities include field service, spare parts programmes, and service centre operations.Jerry is a dynamic, results oriented professional with over 30 years of broad-based experience and achievements in the building of a profitable global support organisation.

The Field Engineer podcast meets Millicent Alooh Regional Director, BMET implementation at Rice360 Institute for Global Health Technologies at Rice University in Houston, Texas.

The Field Engineer channel's Charlie Apps discusses Millicent Alooh's global career in Biomedical Engineering.

How she support and oversees the implementation and integration of Health Technology management, NEST360 (from acquisition, distribution and sustainability) in low resource settings.
BMET in-service training and mentorship initiatives for sustainability in five implementation countries in sub-saharan Africa (Kenya, Tanzania, Nigeria, Malawi and Ethiopia).
Millicent advocates for policies and programmes for health technology management together with national Ministries of Health for facilities and country level.
She oversees cross country quality improvement efforts on technology procurement and management.
Oversees the support of health technology for maternal, neonatal, and child health programmes.
Cross- Country Medical equipment management for both private and public facilities in liaison with national Ministries of Health.

Global Medical Equipment Field Service leaders Guy Eid and Charlie Apps discuss Charlie Apps' career.Charlie Apps is Medical Technology leader with experience building Field Service organisations in Europe and Technical Support capabilities globally for companies and organisations including CMR Surgical, , St Jude Medical, Abbott, EP MedSystems, Medicines and Healthcare products Regulatory Agency, and Rsb Projects Limited. Charlie has a M.Eng. from Oxford University.

Guy Eid a progressive leader of field service and customer support teams; hiring, developing, supporting, motivating, coaching, and empowering talented people. His experience covers,National Field Service Manager for bioMérieux, Biomedical Engineering Manager - Service and Equipment Planning for RI-MUHC, Biomedical Engineering Interim Service Manager for CIUSSS de l'Est-de-l'Île-de-Montréal,Business Unit Manager - Life Support & Patient Monitoring Equipment for Intermedic (Jean Farah & Co), National Services Manager, Dräger Canada, National Service Manager for Leica Biosystems, District Service Manager - Ontario, Central and Western Canada for Sysmex America, Inc., Global Field Service & Technical Support Manager for CryoCath Technologies, all roles located from Canada except Intermedic (Jean Farah & Co) which was based in Côte d’Ivoire.Guy Eid is originally from the Lebanon. He emigrated to Canada due to the Lebanese Civil War.Guy has a B. Eng. from American University of Beirut, and a Mini-MBA from McGill University of Continuing Studies.

Global Medical Equipment Field Service leaders Charlie Apps and Guy Eid discuss Guy Eid's career.

Charlie Apps is Medical Technology leader with experience building Field Service organisations in Europe and Technical Support capabilities globally for companies and organisations including CMR Surgical, , St Jude Medical, Abbott, EP MedSystems, Medicines and Healthcare products Regulatory Agency, and Rsb Projects Limited. Charlie has a M.Eng. from Oxford University.Guy Eid is a progressive leader of field service and customer support teams; hiring, developing, supporting, motivating, coaching, and empowering talented people. His experience covers,National Field Service Manager for bioMérieux, Biomedical Engineering Manager - Service and Equipment Planning for RI-MUHC, Biomedical Engineering Interim Service Manager for CIUSSS de l'Est-de-l'Île-de-Montréal,Business Unit Manager - Life Support & Patient Monitoring Equipment for Intermedic (Jean Farah & Co), National Services Manager, Dräger Canada, National Service Manager for Leica Biosystems, District Service Manager - Ontario, Central and Western Canada for Sysmex America, Inc., Global Field Service & Technical Support Manager for CryoCath Technologies, all roles located from Canada except Intermedic (Jean Farah & Co) which was based in Côte d’Ivoire.Guy Eid is originally from the Lebanon. He emigrated to Canada due to the Lebanese Civil War. Guy has a B. Eng. from American University of Beirut, and a Mini-MBA from McGill University of Continuing Studies.