The power of nonverbal communication is not to be underestimated. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Pamela Barnum, speaker at the upcoming and the FCCS Learning Conference in Chicago and Former Undercover Police Officer & Federal Prosecuting Attorney, Trust Strategist & Nonverbal Communication Expert for a discussion about the art of persuasion without coercion – a superpower for any effective leader.

Episode Insights Include:

The power of nonverbal communication

• Nonverbal communication is emotional intelligence on display.

• Nonverbal cues include tone of voice, cadence of speech, and body language.

• Leaders need to give as much attention to nonverbal communication as they do to the perfectly crafted verbal response.

• First impressions are often the most crucial moments of our professional lives.

Nonverbal techniques can establish trust

• People make decisions about others within 1/10th of a second.

• It is essential to show up in a way that demonstrates confidence, empathy, and humility.

• First impressions establish the foundations of confidence and trust.

Identifying sources of leverage in negotiations with DID questions

• Discovery questions ask 'what' and offer an overview of a person's abilities.

• Implementation questions ask 'how' and give information that can be leveraged.

• Disclosure questions ask 'why' and offer insights into what the other person wants.

• DID questions provide opportunities to fulfill the other person's wants as well as yours.

Leveraging leadership strengths with priming

• Increasing self-awareness is critically important in overcoming imposter syndrome.

• The exercise of priming empowers leaders by reminding them of previous successes that will prepare them for future success.

• Keep a journal of successes to recall times that you got it right.

• A leader's mindset controls their success.

The importance of improving nonverbal communication

• Leaders often get caught up in doing things the way they've always been done instead of using each encounter as a unique opportunity for connection.

• Active listening is essential – ask intentional questions and listen for the answers.

• Conversations and connections can be improved with active listening.

• Effective leaders ask their team what kind of communication serves them best.

Effective communication in the face of conflict

• Get purposeful about perspective taking – leaders are not separate and apart from their team.

• Slow down in the face of conflict to de-escalate the heightened tension.

• Take a break from the conflict if needed.

• Take time to consider the other perspective.

Avoiding common communication mistakes

• Employ the SOME tactics– smile, open, mirroring and eye contact.

• Remain open through body language and avoid crossing arms.

• By remaining open, leaders appear more empathetic.

• Being open is effective and exhibits confidence and vulnerability.

This podcast is powered by FCCS.

Connect with Pamela Barnum – Pamela Barnum

Where is agriculture headed? What developments will shape the future of the ag industry and which technologies will dominate agriculture? On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes Mitch Frazier, CEO of AgriNovus and a veteran of both the tech and ag worlds, for a conversation about what lies ahead for agriculture and the trends that will lead ag into the next decade.

Episode Insights Include:

Key developments in the recent past of ag bioscience

• Over the last decade, and historically, ag has continued to improve.

• Corn bushels, on average, have increased by two bushels per acre per year.

• Ag is the only economy in the world that touches every person on the planet.

• Innovations clearly matter in ag because more yield equals feeding more people.

• From crop protection to self-driving vehicles, innovations are shaping the ag industry in exciting ways.

• Animal innovations are improving health, performance, and sustainability.

• This is the only economy that we are all connected to three times a day.

Advances and changes in the future of food and ag industries

• The tightening global economy will force us to innovate.

• Ag bioscience is going to be at the core of this innovation.

• AI will play an increased role in both accelerating and accomplishing needful ag bioscience work.

Characteristics of additional change drivers

• Food security is a key component of national security.

• Application of digitization and AI operating systems will be critical to future success.

• Innovation is critical to ensuring that the general population will continue to be fed.

The future of food security

• The pandemic gave us insights into what food insecurity could look like.

• Future disruption in grocery store shopping is inevitable.

• Innovation connected to a broader value chain will be a key component of the future.

• Sustainability will continue to be an increasingly key player.

Food opportunities in the future

• American farmers are heroes who keep the world fed.

• Driving value, whether nutritional, economic, or sustainable, is the next chapter of success.

• The food system is driven by the collective health of the people it serves.

• Healthy, nutritious food is a critical component to the collective health and safety of a country.

• In the future, food security will be driven more by connectivity than proximity.

Continually driving innovations

• The upcoming generation thinks differently about how to get things good, and that is a great thing.

• Innovation has to be continually driven by the desire to do good and to do well.

• Accelerate 2050 approaches the big questions and possibilities of the future of ag tech and farmer-led innovation.

• The greatest opportunities in food and ag innovation will come when people recognize why the industry exists.

This podcast is powered by FCCS.

Connect with Mitch Frazier – Mitch Frazier

Change can be uncomfortable and uncertain, but some strategies and techniques can help build resilience and adaptability in the face of unexpected challenges or disruptions. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Nicole Brusewitz, FCCS' VP of Leadership Development, Learning, and Consulting Services for a discussion about taking an intentional approach to managing change, including pitfalls to avoid and tactics to foster an environment of continuous evolution while prioritizing employee wellbeing and avoiding burnout.

Episode Insights Include:

Navigating the uncertainty of change

• Many of us don't like change and respond to it differently than we think we will.

• Rather than viewing change as an obstacle to overcome, view it as a catalyst for intentional disruption.

• Embrace change as an opportunity to change habits and consider new possibilities.

• Discomfort can work as a signal that you are ready to face growth.

Strategies for building resilience and adaptability

• Look back and learn from the lessons of the COVID-19 pandemic.

• Resilience is not a muscle that we need to wait to start developing.

• Working on these skills now will help when the time for action arrives.

• First, consider ways to cultivate more adaptive styles of thinking.

• Encourage improvisation and creativity in team meetings.

• Devote time to practicing scenario planning and risk mitigation.

Cultivating a mindset of change agility

• Have a sense of curiosity and openness to new experiences.

• Ask questions to uncover the root of changes to increase a willingness to learn about it.

• Leaders can cultivate this mindset by considering change as a natural rhythm of growth.

• Create a nurturing environment that strikes a balance between stability and chaos.

Embracing the frequent change in technological advances

• Consider technological changes as the unknown wilderness that must be explored.

• Surround yourself with a good group of people who can help guide and share resources.

• Utilize networks and partnerships to avoid the need to be the expert on everything.

• Look for evidence of progress to sustain the needed energy to approach change.

Avoiding change pitfalls

• Burnout can be avoided by remaining aware of the need for change in effective growth.

• Leaders can avoid sabotage by not clinging too tightly to the status quo.

• Leaders must be open to change and willing to set the tone of a positive change culture.

Bright spots as a catalyst in change

• Bright spots highlight what is working rather than all of the things that are going wrong.

• Our brains are trained to focus on what is going wrong, but it doesn't have to be that way.

• Bright spots move us out of a problem-solving tunnel into an awareness of what is already working.

• Don't let one thing ruin everything – focus on what is going right.

• Where you keep your focus is where you are going to go.

• Strike a balance between resilience and employee wellbeing and burnout.

• Leaders need to provide a support system of psychological safety in the workplace and model a healthy work-life balance.

This podcast is powered by FCCS.

Connect with Nicole Brusewitz – Nicole Brusewitz

"Rather than viewing change as an obstacle to overcome, view it as a catalyst for intentional disruption." — Nicole Brusewitz

"Resilience is not a muscle that we need to wait to develop." — Nicole Brusewitz

"Cultivating a mindset of changeability allows us to embrace change as an opportunity for growth as opposed to a threat to our stability." — Nicole Brusewitz

"We feel better as employees when we're able to give our best selves." — Nicole Brusewitz

"By shifting our perspective on change and reframing discomfort as an opportunity, we are faced with the opportunity for growth and can see change in a new way." — Nicole Brusewitz

Boards are critical to the success of an organization. They hold the responsibility of ensuring the sustainability and shaping the future of the company beyond the tenure of any one employee. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton welcomes FCCS VP of Governance and Board Development Leslie Hilton for a discussion about the key role of the board in successful business and how the board champion can help lead this charge. She details the role of a board champion, the effectiveness of their efforts, and who is the ideal candidate to become a board champion that can help enhance board trust and ensure future success.

Episode Insights Include:

The roles of the board in conjunction with the management team

• The board's role is to represent the stakeholders in ensuring the long-term sustainability of the business.

• The board is responsible for the future of the business beyond the currently engaged management team.

• The board should be engaging with management regularly and in constructive ways.

• The board brings relevant insight from personal experience to help management and the board make better decisions.

• The board provides guidance to management about the long-term direction of the organization.

The importance of the board champion

• A board champion is a way to embody a concept for boards who are interested in and take responsibility for their own effectiveness.

• A board champion believes that the board plays a key role in the success and sustainability of the business beyond compliance.

• The board champion could be a director, CEO or other leader who understands why the board needs to take accountability for their performance and effectiveness.

• A board champion doesn't fall into the trap of complacency when things are going well.

• Identifying a board champion doesn't need to be an assignment or designation, it is a reflection of someone's commitment to the success of the board.

The role of a board champion

• A board champion is committed to the continual growth and development of the board's effectiveness.

• Board effectiveness is a journey, not a destination.

• Board champions understand that investment in the board is as important as investment in a management team.

• Any director can champion the board's growth and ensure the board has the conditions necessary to do their work as effectively as possible.

• The board champion embraces a growth mindset to encourage continual growth.

Becoming a board champion

• Board champions can be self-appointed with the desire to enhance board effectiveness.

• Board champions are intentional about forward-thinking steps and objectives.

• Board champions work to gain consensus and build awareness around why the board matters.

Improving board culture with a board champion

• A culture of trust can be improved with the help of a board champion.

• The board champion encourages conversations that enhance teamwork and trust.

• Every board member needs to be engaged to take a board to the next level of excellence.

This podcast is powered by FCCS.

Connect with Leslie Hilton – Leslie Hilton

"The board's role is to represent the stakeholders in ensuring the long-term sustainability of the business." — Leslie Hilton

"A board champion is a way to embody a concept for boards who are interested in and take responsibility for their own effectiveness." — Leslie Hilton

"Board effectiveness is a journey, not a destination." — Leslie Hilton

"Board champions understand that investment in the board is as important as investment in a management team." — Leslie Hilton

Leaders who want to inspire confidence and drive success know that presence is an essential part of their leadership. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Sally Williamson, CEO of Sally Williamson & Associates, speaker, and executive presence expert for a conversation about the missing link to your success as a leader or communicator – your presence. She highlights what presence is and what it isn't, who your presence is really about, and what forward thinking leaders can do to improve their performance in today's evolving workplace.

Episode Insights Include:

Defining presence and its importance to leaders

• Presence is not something you assign to yourself, it's the assumptions of others based on how they perceive you.

• Presence has always been important, but it has become increasingly difficult in recent years as leaders are not always as visible as they have been in the past.

• Leaders must increase their intentionality surrounding their presence in order to be effective at it.

• Leaders need to identify when and why their presence matters and then act accordingly.

Executive brand vs. executive presence

• Presence is more than just charisma, and it can be an integral part of an executive brand.

• A personal brand is something that leaders need to consider and determine how they want to be seen by others and known for.

• Coaching should not revolve around brands, it should focus on impressions.

• Others will comment on your impression before they comment on your brand.

• A leader's brand is the sum total of their impressions over time.

• Presence is everyone else's impression of you, and is reflected in what others ask of you.

The 3 C's of developing key components of presence

• There are three elements of presence coaching – confidence, commitment, and connection.

• Ask others for feedback about the impressions they perceive in your voice and body language.

• Presence is about your intention more so than your techniques.

• Authenticity is a huge part of effective presence, and has to be balanced with authoritative confidence.

• High visibility roles can't easily translate authenticity in a conversational and personal way.

The effective of presence on employee engagement

• Consistency is the magic word with presence.

• Within a thriving culture, people need to experience leaders and managers consistently.

• When intentions are effectively communicated, trust will continually grow.

• When people come to expect certain positive behaviors from leaders, they will continue to trust them.

• Awareness is the first step to increasing and improving presence.

• Consider the brand triangle- what do people say most often about you? What do you wish people would say about you? And what misconceptions do others have of you?

Common presence pitfalls and how to overcome them

• People tend to plateau in their presence and stop focusing on it over time.

• Expectations are constantly changing, and leaders need to transition from good to great quickly.

• Working on presence will mean focusing on others even more than you focus on yourself.

• Too often people don't want to work to enhance their presence, but intentional action has to be a part of your efforts.

• Don't be afraid to ask for and then actually receive feedback.

• Offer effective and helpful feedback when others ask for it.

• Seek visibility opportunities where you can practice your presence.

This podcast is powered by FCCS.

Connect with Sally Williamson – Sally Williamson

"A leader's brand is something that has taken shape over time with many, many impressions." — Sally Williamson

"Presence is everyone else's impression of you." – Sally Williamson

"Presence is about intention, not so much about technique." – Sally Williamson

"The magic word with presence is consistency." – Sally Williamson

"Presence is less about pushing out and much more about pulling people in." – Sally Williamson

A healthy intersection of business success and employee wellbeing has reached an all-time critical high. More than ever before, businesses and managers need to support a workplace where employees feel that their health and well-being are prioritized so they can thrive. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by Debi Yadegari, Founder & CEO of Villyge for a look at the latest trends, strategies and best practices for fostering a healthier and happier workforce and workplace.

Episode Insights Include:

The growing emphasis behind employee well-being

• The pandemic provided valuable insights into who employees really are.

• It also caused a cultural shift on DEI, allowing a greater place for it.

• A shift in priorities has required employers to reconsider what they are offering their employees.

• Work is no longer the number one priority for many employees, and employers need to meet their team where they are at in order to attract top talent.

Overcoming the challenges of implementing well-being initiatives

• Identifying who well-being programs are most effectively going to serve is one of the greatest problems facing many employers.

• Well-being initiatives need to offer programs that make financial sense as well.

• Villyge aims to serve everybody by offering greater bandwidth from the foundation and add on additional layers from there.

Benefits to making employee well-being a priority

• Employee longevity is positively affected – retention is up when employees feel supported through life transitions and challenges at work.

• Managers who are able to better support employees have happier employees and keep their team in place longer.

• Employees who feel like part of a community are more confident to raise their hand and contribute to the team.

• A supportive culture will become ripe for cultivating new ideas.

• A manager can have a greater impact on a person's happiness than their therapist, doctor or life partner.

The role of leaders in promoting and sustaining a positive well-being culture

• Leaders need to model the compassionate side of human-to-human interactions.

• Productivity cannot be the only factor in employee-employer relationships.

• Leaders need to make it a point to show that they care about what is going on in their employee's lives.

• Leaders can make note of life events in their calendar and check back in.

• Empathy is the power tool in demonstrating meaningful leadership compassion and interaction.

Adapting well-being strategies to current events

• World events are just as impactful as life events for employees.

• While essential, employee support systems for childcare, healthcare, and mental health alone is not enough.

• There has to be support for a healthy workplace culture.

• Wellbeing initiatives are not going anywhere, and continue to be refined as companies continue to learn and grow.

This podcast is powered by FCCS.

Connect with Debi Yadegari- Debi Yadegari

"After the pandemic, work is no longer the number one priority for many employees." — Debi Yadegari

"Trying to dissect who these programs are going to serve is one of the greatest problems we hear about." — Debi Yadegari

"Employees can step in and make a difference during those moments of life shifts, and it will have a tremendous impact on the longevity of an employee's career." — Debi Yadegari

"When employees feel like part of a community, they are more confident to raise their hand and share their ideas and thoughts." — Debi Yadegari

"What companies really need is support for the culture." — Debi Yadegari

Carefully cultivated positive habits have the power to transform our personal and professional lives. On this episode of The Forward Thinking Podcast, FCCS VP of Marketing and Communications Stephanie Barton is joined by FCCS Senior Consultant and Director Jeannie Clinkenbeard. Jeannie is also the lead facilitator of the FCCS Leading Self and Leading Leaders Programs. Together Stephanie and Jeannie explore actionable strategies and expert advice to help positive transformation through the power of habits. They discuss the potential for continuous growth and achievement with the habit-building secrets that can elevate your career and enrich your professional and personal journey.

Episode Insights Include:

The significance of habits

• Habits are rated as one of the top key indicators of professional and personal success.

• Habits are rated as more important than luck or talent.

• When you can change your habits, you can change your life.

• Habits are the key to success, performance, and even team culture.

Cultivating team habits

• Leaders can cultivate strong habits by asking their team what their desired future looks like.

• Consider what habits need to be developed to create the future you are looking for.

• Help team members identify the habits that will help them reach future goals.

• If you want to change your life, you have to change your habits. The same applies to team habits.

Overcoming habit roadblocks

• Consider the rewards for performing either good or bad habits.

• Identify the emotions that are attached to the habit as well as ways to replace the bad for the good.

• Imagine a circle that loops from the cue to the routine to the reward of a habit.

• Set up your habit loop so that it continually works in your favor.

Identifying and implementing positive habits

• Health, diet, and productivity are common areas where people want to improve habits.

• Prioritize your top three must-do's for each day and the associated reward for achieving them.

• Maintain habit consistency by either increasing the reward or decreasing the effort.

Habit building as a leader

• Leaders need to consider habits as not just what they do, but who they are as leaders.

• Consider the mental reward of maintaining your habits – habits represent mental strength.

• Leverage habits to drive team growth in positive ways.

• Ask other leaders what habits have made the greatest impact on their leadership.

• Solicit actionable feedback from your professional circle.

This podcast is powered by FCCS.

Connect with Jeannie Clinkenbeard- Jeannie Clinkenbeard

"If you want to change your life, you've got to change your habits." — Jeannie Clinkenbeard

"A successful habit has to be specific and it has to be doable." — Jeannie Clinkenbeard

"Consider if your reward is big enough and if your habit is small enough." — Jeannie Clinkenbeard

"Good habits tend to create other good habits." — Jeannie Clinkenbeard

"Don't diminish small, consistent actions over time. They are what makes up your success." — Jeannie Clinkenbeard

Welcome to the 50th episode of The Forward Thinking Podcast. Our guest today is THE original guest from episode one, Keynote Speaker Ryan Avery. Ryan has been partnering with FCCS for the Go From A Leader to THE Leader Online Strategic Communications Program and is THE Keynote Speaker at many of the FCCS conferences. Today we're talking about celebrating! Celebrating success can happen in the face of adversity or failure, it can highlight appreciation for hard work, serve as a morale booster, and help foster an excellent team culture. Together Stephanie and Ryan discuss the value of celebrating, the power of storytelling, and the importance of expressing gratitude to your team for not only the work they accomplish but the effort they put into it along the way.

Episode Insights Include:

Being THE

• There are key differences between being 'a' and being 'the'.

• Do you want to work for a company or THE company?

• Do you want a job, or do you want THE job?

• When you focus on being THE, your life changes forever. It becomes more fulfilling, more exciting, and more resilient.

• The simplicity of THE creates a simple but powerful mind shift.

• The definition of THE is going to be different for everyone.

The power of celebrating success

• Celebrating is simply acknowledging something along the way.

• Don't wait until the end to recognize the work that has already happened.

• Celebrating helps you acknowledge that you are actively participating, rather than sitting on the sidelines.

Celebrating through storytelling

• The three F's of storytelling can help you acknowledge your success in an effective way.

• Fear, family, and failures can connect you with others on a more meaningful level.

• People like to hear stories about people who are trying, whether or not they succeed.

• Sharing personal experiences will encourage others to try as well.

• Storytelling increases connections, especially when names are attached to the stories.

Creating a culture of acknowledgement and success

• Don't wait until something is finished to celebrate it.

• Communication itself will never change, but methods of communication will continue to change.

• Three R's can help refine a celebration –reflect on what is working and what isn't, reject anything that is clearly not working, and renew a commitment to continue what is working.

• Evolve, grow, and learn together by opening another box instead of thinking outside the box.

Expressing gratitude for your team

• Recognize all that you have to be grateful for and express that gratitude regularly.

• Visit disappointment, but don't live there. Live in gratitude.

• Don't let one thing ruin everything.

• Consider living in an "and" world, not an "or" world. You and your team can be happy and sad at the same time.

Measuring and quantifying success

• Success should be defined by each individual.

• A clear definition of success makes it easy to set boundaries about what you are willing to do.

• Your definition of success can help you make decisions.

• Contentment is not the opposite of ambition, it is a state of being that everyone is trying to achieve.

This podcast is powered by FCCS.

Learn more about the FCCS 2023 Director Leadership Conference- https://www.fccsconsulting.com/conferences/director-leadership

Connect with Ryan Avery- Ryan Avery

It can be hard to see change coming, but there are patterns in the way change disrupts an industry that, when identified, can help to empower an organization to prepare for what's coming and be prepared to act. In this episode of The Forward Thinking podcast, host Stephanie Barton, VP of Marketing and Communications at FCCS sits down with Vance Crow, Organizational Strategist, and CEO of Articulate Ventures for a look at how your organization can better prepare for change and create a shared language to facilitate open, meaningful and necessary conversations. Vance will be speaking at the upcoming FCCS Director Leadership Conference in Nashville, and in this conversation, he offers a look inside his session "The Edge of Chaos: Where and How Society Changes".

Episode Insights Include:

Defining the edge of chaos

• The world can be viewed in a dualist way, like the yin and yang.

• Order and chaos are an integral part of everything.

• Order is what we know and understand while chaos represents the rest of the world and is often avoided.

• Nothing new comes from order, it only comes from the chaos that is brought back to order.

• The edge of chaos represents the border between what is unknown and what is known.

• Innovation and advancements are found at the edge of chaos.

The challenge of preparing for change

• Change is difficult to prepare for because we never know when it's coming.

• Change often comes quickly and all at once.

• Change can be preceded by pain and suffering.

• Change often requires that people move beyond the suffering to try something different, which is not always a pleasant experience.

Creative tactics for excelling in the face of change

• Organizations need to consider what is and isn't working in their messaging and be willing to try something different.

• Allow your teams to come up with new and innovative solutions to problems and see how successful they are.

• Create smaller teams that have the opportunity to explore wild innovations without having a major impact on company-wide endeavors.

Identifying patterns of change

• Spotting patterns of change requires doing things that are uncomfortable.

• Expose yourself to ideas that you may not agree with.

• Surround yourself with people who have ideas that are different from your own.

• Identify people that you respect who have a different set of beliefs than you do.

• Ask questions from younger people and learn from their answers.

Having conversations that encourage innovation and change

• Leadership plays a critical role in effective conversations.

• Leaders help others frame their contributions in ways that are well-received.

• Effective guides understand how the gears of an organization work and the important role that each team member plays.

Creating an effective shared language

• An effective shared language represents shared values and shared knowledge.

• Shared language can help develop a new way of thinking about systems that can be shared and worked on by the entire group.

• Company culture is strengthened by a shared language.

• Shared language allows a team to move further faster.

This podcast is powered by FCCS.

Learn more about the FCCS 2023 Director Leadership Conference- https://www.fccsconsulting.com/conferences/director-leadership

Connect with Vance- Vance Crow

Emotional intelligence (EQ) has been identified by 85% of employers as even more valuable than IQ, but it is often seen as something that you either have or don't have. New science shows that it is possible to increase emotional intelligence with training and practice, which can benefit relationships both in and outside of the workplace.

In this episode of The Forward Thinking podcast, host Stephanie Barton, VP of Marketing and Communications at FCCS is joined by Maureen Breeze, Certified Executive Coach from the Institute for Social and Emotional Intelligence. Maureen will be speaking at the upcoming FCCS 2023 Director Leadership Conference and has joined the podcast today to discuss the importance of emotional agility. She highlights the need for leaders to increase their social and emotional intelligence in the workplace and offers tactics to improve EQ skills in ways that drive results effectively.

Episode Insights Include:

The importance of emotional agility

• Our ability to connect with others through emotional intelligence is not a stagnant skill, it can be refined and improved over time.

• The ability to read emotions and manage our own emotions is more important than ever before.

• Emotional agility requires understanding who you are working with and how you can show up as your best self on the team.

• Emotional agility is reflected in the confidence level of each team player.

Emotional intelligence in leaders

• Leaders set the tone for the team and need to set the emotional temperature in every room they are working in.

• EQ leaders can either bring the temperature down if emotions are running hot or increase energy when more excitement is needed.

• The level of control demonstrated by leaders will be mirrored in the team.

• There is an opportunity for people to make conscious choices about how they want to show up and the impact they want to have.

• Leaders want to drive results but also need to consider who they want to be in the process.

Key factors and skills that affect emotional intelligence

• Factors include personal emotional regulation, awareness of conflict, and psychological safety.

• Skills that can help develop emotional awareness include reflection time, leaning into strong listening skills, and identifying and acknowledging what you are seeing.

• Enhancing these factors and skills will help navigate healthy conflict.

The science behind emotional regulation

• Humans are wired to be triggered in heightened or emotional situations.

• A heightened physiological state can hijack our thinking, but we have the power to get our thinking back online.

• Consider deep breathing, taking a pause, or stepping away to help create a distance that will allow the nervous system to realign.

• When receiving critical feedback, employ key phrases that will create a pause such as "I need a minute to process this".

The correlation between burnout and emotional intelligence

• Burnout is caused by many factors including our relationship with technology.

• Increased context shifting demands increased brain activity.

• Our relationships have changed since the pandemic and require a new level of connection.

• The blend-burn demands that we address a multitude of requests for our attention simultaneously.

• Energy management is essential for managing burnout.

Resilience and emotional intelligence

• Any situation that requires a bounceback after change or disruption requires resilience.

• Maureen shares three of her five factors that build resilience.

• Anchor yourself in a sense of purpose.

• Make meaning in a difficult situation.

• Identify the why that you can hold onto.

• Talk about an experience so that you can begin to make sense of it.

• Optimism is the belief that with effort we can impact the outcome.

Emotional intelligence in the boardroom

• Leaders need to be intentional about both the outcome and the relationship generation that they are seeking.

• Board members need additional courage to ask the tough questions that can expand thinking.

• Consider the frequency of interactions between board members when setting relationship expectations.

This podcast is powered by FCCS.

Learn more about the FCCS 2023 Director Leadership Conference- https://www.fccsconsulting.com/conferences/director-leadership

Connect with Maureen - Maureen Breeze