The Freight Coach Podcast

Today, Jared Ross of eCarrierCheck is back on the show to give more valuable insights on how freight brokers can stand out and build a successful book of business in the market!

Here's What to Learn From This Episode:

• Sales Success Rooted in Relationships: Focus on controllable actions; consistently engage in sales calls. Genuine relationships remain critical for small/mid-sized brokerages despite technology. Operational excellence and understanding shipper pain points are vital for strong partnerships.

• Niche Market Targeting: Brokers should dominate niche or secondary markets instead of just major cities. Preparedness before cold calls (company research, qualifying questions) boosts effectiveness, with persistence essential for reaching decision-makers.

• Value-Driven Approach: Transition from commodity-based to value-driven conversations helps brokers stand out. Providing real-time market intelligence (spot vs. contract rates) builds trust with shippers and strengthens expertise.

About Jared Ross

CEO, eCarrierCheck.com

Jared is the visionary leader behind eCarrierCheck.com, bringing years of expertise in logistics and technology to the table. His passion for innovation and streamlining operations has been the driving force behind the platform's development. With a strong background in freight brokering and a commitment to helping brokers and carriers succeed, Jared is focused on building tools that enable the logistics industry to grow and thrive. Under his leadership, eCarrierCheck is empowering businesses to move beyond load boards and discover new opportunities.

Connect with Jared

• Website: https://ecarriercheck.com/
• Company LinkedIn: https://www.linkedin.com/company/ecarriercheck-com/
• Jared's LinkedIn: https://www.linkedin.com/in/jared-ross-31b0282a/
• Nate's LinkedIn: https://www.linkedin.com/in/nate-marquez-82b444224/

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/
• NMFTA | https://nmfta.org/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

Be motivated to achieve milestones in entrepreneurship and the transportation market by tuning in to this episode!

Learn more about the importance of building systems, focusing on customers, having sales and business development strategies, evaluating ROI, and networking with like-minded people in the industry to thrive in a competitive environment!

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/
• NMFTA | https://nmfta.org/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

In this episode, you'll learn another effective strategy to simplify and optimize your sales as a freight broker with Salesdash CRM's founder, Josh Lyles!

Josh highlights the benefits of using Salesdash CRM, the vital role of cold calling in freight sales, consistent follow-ups, and building relationships, and the importance of targeting small to medium-sized shippers, qualifying and disqualifying leads efficiently, and continuous prospecting!

About Josh Lyles

Josh Lyles is the founder of Salesdash CRM, which is a sales CRM specific for freight brokerages, agencies, and asset-based companies. Josh has previous experience in sales management within freight brokerage and also at Tesla.

Connect with Josh

• Website: https://salesdashcrm.com/
• LinkedIn: https://www.linkedin.com/in/joshlyles/

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/
• NMFTA | https://nmfta.org/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

What mainly causes drivers' downtime, and how can they be eliminated? Join today's guest, Erik Malin of Tetro, for his entrepreneurship insights and his software solution's goal to enhance driver earnings through efficient scheduling and compensation models!

About Erik Malin

Erik Malin ([email protected]) is a freight tech founder and operator, currently building Tetro, an AI-native short-haul trucking fleet on a mission to boost driver earnings by eliminating wasted time. As a founding team member at Baton, he built and scaled operations from zero, launched a digital fleet, and later led the company's talent strategy as Head of Talent through its acquisition by Ryder in 2022.

Before Baton, he architected Loadsmart's operational backbone, driving its growth from seed to Series B. Erik brings a rare combination of operational grit and talent instinct, known for building elite teams and high-performance systems that set a new bar for the logistics industry.

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/
• NMFTA | https://nmfta.org/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

As we close the week, we've got two amazing guests back on the show, Towns Agnew and Jonathan Sinton of Drayage Insight, sharing more of their expertise about the drayage market!

This episode with Towns and Jonathan focuses on their customer-centric growth, the effectiveness of adapting products to market needs, challenges involving the drayage market, particularly its limited technology solutions, significant business planning challenges due to tariff policy volatility, financial resilience practices, and a new market intelligence tool!

About Jonathan Sinton and Towns Agnew

Jon Sinton brings over 20 years of experience in international supply chain management to Dray Insight. His extensive career includes senior roles at Maersk, where he held positions in regional procurement, equipment flow, vessel capacity execution, trade management, and led the global out of gauge and break bulk cargo division. He also gained valuable startup experience at PortPro, a technology company developing a SaaS TMS platform specifically for drayage providers.

Towns Agnew brings over 15 years of extensive experience in international and domestic supply chain roles to the table. His expertise spans drayage finance and operations, as well as ocean and rail operations, where he has excelled as a customer, operator, and financial specialist within the industry. This multifaceted background uniquely positions him to comprehend the nuanced challenges in drayage finance from various perspectives, including those encountered by founders and executives.

Connect with Jon and Towns

• Website: https://drayinsight.com/
• Email: [email protected] / [email protected]
• Town's Phone: 713 679 8472
• Jon's Phone: 704 910 9926

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/
• NMFTA | https://nmfta.org/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

Why is it important to balance broker and carrier needs for long-term stability in freight? Tune in today with Truckstop's Todd Waldron!

Todd joins the show to discuss the crucial element for carrier success, focusing on long-term relationships over short-term gains, the significance of proactive communication during market shifts, setting clear expectations and boundaries to mitigate issues, and improving connections and operational transparency through innovations!

About Todd Waldron

Todd Waldron is the Vice President of Carrier Experience at Truckstop.

Before joining Truckstop, he served as CEO of Minnesota-based Q Carriers, Inc., an asset-based transportation and logistics provider. He holds a degree in Business Management from Minnesota State University, Mankato.

With nearly 12 years in transportation and logistics at two Fortune 500 companies, Todd has extensive experience in carrier procurement, account management, business development, branch operations, marketing, and technology development. His passion for people, innovation, and strategic leadership drives his commitment to improving the transportation experience for drivers and carriers.

Connect with Todd

• Website: https://truckstop.com/
• Email: [email protected]
• LinkedIn: https://www.linkedin.com/in/todd-w-21897b19/

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

Who really succeeds in a changing freight market environment? Find out by listening to Harish Abbott's journey in logistics!

Harish explains the impact of innovation and adaptability in the industry's unpredictability, how AI tools transform operational efficiency and enable small businesses to scale without excessive headcount increases, and highlights persistence and learning from failures as crucial aspects of entrepreneurial success!

About Harish Abbott

Harish Abbott is the Co-Founder and CEO of Augment, an AI-driven logistics platform transforming freight operations. In 2025, Augment secured $25 million in seed funding led by 8VC to develop its flagship product.

Prior to launching Augment, Harish co-founded Deliverr, a fast-growing e-commerce fulfillment platform acquired by Shopify for $2.1 billion in 2022. His career includes pivotal roles at Amazon, where he contributed to building global fulfillment infrastructure.

Harish holds degrees from the Indian Institute of Technology Roorkee, the University of Illinois at Urbana-Champaign, and an MBA from Stanford Graduate School of Business.

Connect with Harish

• Website: https://www.goaugment.com/
• LinkedIn: https://www.linkedin.com/in/habbott/
• X (Twitter): https://x.com/habbott

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

Today, Sam Agyemang talks about logistics awareness for startups, the crucial role of strategic partnerships in navigating market volatility and driving business growth, how ITF Group promotes underutilized drop trailer pools to enhance efficiency and revenue, and the potential impact of anticipated tariff changes!

About Sam Agyemang

Sam Agyemang is the Director of Business Development & Sales at ITF Group.

HaulerHub co-founder Sam Agyemang is dedicated to expanding ITF Group's market reach while strengthening client relationships. He leverages his extensive operational insights to develop and implement effective sales and outreach strategies, ensuring the company's continued growth and success in a competitive market.

Connect with Sam

Website: https://itfgroup.com/ / https://haulerhub.com/ / https://www.fwd-now.com/

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

For this week's first episode, we've got Joe Ohr and Mark Davis to discuss NMFC changes effective July 19, 2025, and simplifying LTL freight classifications!

Joe and Mark covered new guides, webinars, and a lookup tool developed to assist brokers and shippers in understanding impacts and pricing, utilizing multiple outreach channels to educate about changes, industry demand driving changes, and more!

Visit the Links Below!

• https://info.nmfta.org/2025-nmfc-changes/nmfc-item-lookup-tool
• https://info.nmfta.org/2025-nmfc-changes
• https://info.nmfta.org/classitplus

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/

Today, we're live with SPI Logistics' Cristine Sills, Navneet Johal, and Shivrani Narayan, who are talking about claims handling, professionalism, fraud prevention, and carrier verification!

Guests discuss how the SPI team manages complex claim issues to prevent escalation and safeguard agents from costly errors and potential disputes, uphold SPI's reputation, counter identity theft, and update their due diligence process!

About Cristine Sills, Navneet Johal, and Shivrani Narayan

Manager of Client Services, Cristine Sills has been employed at SPI Logistics since January 2003. Cristine started her journey with SPI as an Accounts Receivable Supervisor.

Throughout her tenure, she has acquired diverse skills by cross-training in Accounts Payable, Accounts Receivable, and the Client Care Services department. This comprehensive knowledge has provided her with a unique vantage point on the company's operations, enabling her to contribute to the creation and development of a more integrated learning experience for the employees and independent business owners.

Manager of People and Culture, Navneet Johal has been a part of SPI Logistics since June 2023.

In her role, she works collaboratively with her colleagues to ensure the highest level of service delivery to our esteemed agents. Her responsibilities encompass various aspects, including facilitating the smooth integration of new agent offices and their sub-reps, as well as configuring roles within the Salesforce Platform.

Operations Manager, Shivrani Narayan has been a part of SPI Logistics since July 2020.

In her role, Shivrani is responsible for providing comprehensive training and support to our agents, particularly in utilizing our internal TMS system and addressing claims and insurance-related inquiries. With her expertise in claims management, Shivrani offers invaluable guidance on carrier vetting, emphasizing key factors to consider and warning signs to be cautious of.

Connect with SPI

Phone: 866-744-7774

📊📉 Don't miss out on the latest market trends by subscribing to your TOP Transportation Morning Show! 🌎

🎬🎯 #TheFreightCoach Morning Show is LIVE every weekday at 10:30 AM CST to break down transportation industry headlines! Mark your calendars!

🤝 Shoutout to my sponsors!👇

• Denim | https://info.denim.com/chrisjolly
• SPI Logistics | https://spi3pl.com/
• Greenscreens | https://brokers.greenscreens.ai/partnership/chris-jolly
• Revenova | https://revenova.com/freightcoach/

🚚 Ditch your carrier packet, drive more carrier sales, and get better load coverage with seamless digital onboarding, TMS integration, and smart load coverage by visiting https://brokercarrier.com/.

To donate and contribute to the Have a Heart's purpose, visit https://www.haveaheartinc.org/donate.

🚀🔥 To sign up for my Newsletter, go to http://eepurl.com/iNoHco, get in touch with me through the social media channels below, and subscribe to my YouTube Channel!👇

▶️ https://www.youtube.com/channel/UCjrL70IEnCfDkNaiYMar3jw

📷 https://www.instagram.com/thefreightcoach/

🕊️ https://twitter.com/thefr8coach

💼 https://www.linkedin.com/in/chris-jolly-a183aa6a/