Guests include:

• Tom McKee, Industry Principal at eLogic (SAP Advisor at time of the recording)
• Lawrence  Matusek, CTO at eLogic
• Liz Duggan, VP at SMITH

Links to Learn More

• 6 Ways CPQ Can Transform Your B2B Organization
• Using CPQ: The Complete Order Process
• Learn more about SAP CPQ
• Article of the Week - Under Pressure: Top challenges in Wholesale Distribution

Guests include:

• Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
• Javier Flores, Global Industry Principal | Consumer Products at SAP
• Sunny Neely, Global Solution Director | Consumer Products at SAP
• Ritu Saluja, Global CX Advisor | CPG & Retail at SAP

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Is it Easy For Your Customers to Buy From You?

Guests include:

• Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
• Javier Flores, Global Industry Principal | Consumer Products at SAP
• Sunny Neely, Global Solution Director | Consumer Products at SAP
• Ritu Saluja, Global CX Advisor | CPG & Retail at SAP

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Benefits of Direct to Consumer e-Commerce

Guests include:

• Ratul Shah, Head of Product Marketing | Customer Data Solutions at SAP
• Javier Flores, Global Industry Principal | Consumer Products at SAP
• Sunny Neely, Global Solution Director | Consumer Products at SAP
• Ritu Saluja, Global CX Advisor | CPG & Retail at SAP

Links to Learn More

• Blog - Third Party Cookies Are Ending: What to do?
• Webcast - What's the Ideal Customer Data Strategy for your Brand?
• Explore SAP Customer Data Cloud
• Article of the Week - Digital Transformation in the food industry

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links to Learn More

• Read The Intelligent Enterprise for WD Paper
• Follow Chip on LinkedIn
• Follow Magnus on LinkedIn
• Article of the Week - Supply chain planning: Keeping promises no matter what

Presented by www.the-future-of-commerce.com, where you can stay ahead of customer experience trends with daily updates that are informational, educational, and entertaining.

Links to Learn More

• Upscale Commerce
• Headless Commerce 
• The Continuity Commerce Playbook
• Article of the Week - In A CX Minute

Links to Learn More

• Read more of Tom Sweeny's work here
• Follow Esteban on LinkedIn
• Article of the Week - What is customer service? Definitions, types, benefits, stats
• Thriving on Customer Value - IDC Infographic

This episode is a deeper dive into the topic of agility and web accessibility, which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.

Links

• Read Branwell's Article on Web Accessibility
• Follow Branwell on LinkedIn
• We Are the Champions: How to rock customer experience

This episode is a deeper dive into the topic of centralizing customer identity and consent, and how to fully harness it which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.

Links

• Learn More about Capgemini DCX Division
• Follow Sree on LinkedIn
• RPA and AI: An automation dream team

This episode is a deeper dive into the topic of generational payment preferences which we introduced in 2021 trends episode. If you haven’t given that a listen yet, be sure to add that to your queue after this episode.

Links

• Download the Generational Payment Trends Report
• Follow Michaela on LinkedIn
• 2021 Retail Trends: The Strategies that Dominate