Bias in your EMS CQI program can be a quality killer. Even agencies with the best of intentions have some degree of bias in it, that’s just human nature. There are ways however to minimize the effects of bias on your process that will enhance your efforts and minimize the complaints and dissatisfaction that come with a biased CQI program. In this episode, Paul and Kevin discuss how bias can negatively impact your patient care quality and what to do about it.

While not sexy, sepsis is a common and potentially life-threatening condition. Do your field providers understand sepsis and does your CQI process recognize missed sepsis treatment opportunities? In this episode, Paul and Kevin discuss the challenges providers have in recognizing and treating sepsis, and what CQI managers need to be on the lookout for to prevent negative patient outcomes.

In this episode, Paul and Kevin speak with guest Jerry Bardwell on how to perform an audit of an EMS run report for CQI purposes. Understanding how to “read between the lines” can provide valuable insight into whether a call was performed to perfection, or whether there is room for improvement. You won’t want to miss this episode.

Many providers still do not bring all their equipment to the patient’s side despite regulatory bodies attempts to change this practice. In this episode Paul and Kevin discuss why it is important to do, how to identify if this is an issue, and how to find and fix cases where providers fail to do so.

Bad patient care and customer service don’t usually happen in a vacuum. Can your CQI program identify and predict provider behaviors that may land your organization on the evening news? In this episode Paul and Kevin discuss how CQI can help prevent high visibility incidents and how your CQI program can be a leading indicator for such preventable behaviors.

Stroke CQI is about more than just giving a stroke alert and doing a stroke assessment. Join Paul and Kevin as they discuss the various intricate details of performing CQI on The CVA patient and what errors providers make that should be identified and addressed

Paul and Kevin discuss why medical directors and regulatory agencies are requiring more detail in the documentation of how patients are moved. Learn why how you move the patient is the newest frontier in proper documentation and how to get providers to give you the data you need.

Providers who actively solicit a patient refusal in the field is about as high a risk activity that can cause adverse patient outcomes and potentially lawsuits. In this episode Paul and Kevin discuss the provider induced patient refusal (PIPR) and discuss ways for EMS CQI professionals to minimize this risk.

In the season 2 opener, Paul and Kevin discuss the ACS patient and how EMS CQI programs can better understand the challenges and solutions to successfully identify improvement opportunities for ACS patients.

Paul and Kevin discuss season 1 and how the G&A Way Podcast came to be, a retrospective review of the topics in season 1, and some teasers on what to expect in season 2.