Bad patient care and customer service don’t usually happen in a vacuum. Can your CQI program identify and predict provider behaviors that may land your organization on the evening news? In this episode Paul and Kevin discuss how CQI can help prevent high visibility incidents and how your CQI program can be a leading indicator for such preventable behaviors.

Stroke CQI is about more than just giving a stroke alert and doing a stroke assessment. Join Paul and Kevin as they discuss the various intricate details of performing CQI on The CVA patient and what errors providers make that should be identified and addressed

Paul and Kevin discuss why medical directors and regulatory agencies are requiring more detail in the documentation of how patients are moved. Learn why how you move the patient is the newest frontier in proper documentation and how to get providers to give you the data you need.

Providers who actively solicit a patient refusal in the field is about as high a risk activity that can cause adverse patient outcomes and potentially lawsuits. In this episode Paul and Kevin discuss the provider induced patient refusal (PIPR) and discuss ways for EMS CQI professionals to minimize this risk.

In the season 2 opener, Paul and Kevin discuss the ACS patient and how EMS CQI programs can better understand the challenges and solutions to successfully identify improvement opportunities for ACS patients.

Paul and Kevin discuss season 1 and how the G&A Way Podcast came to be, a retrospective review of the topics in season 1, and some teasers on what to expect in season 2.

Paul and Kevin discuss the attributes and qualities of EMS 1%’ers. How do the 1%’ers act and what are the traits to look for when hiring the best-of-the-best to work for your organization?

Paul and Kevin discuss how providers performance can, and is, affected by factors both known and unknown that lead them to under-perform. Understanding what impacts their behavior can help the CQI coordinator tailor their technique to get optimal performance from every provider.

Standard QA/QI thinking is medieval. It asks all the wrong questions. In this episode Paul and Kevin talk about the movie Moneyball and how tracking a single key performance score is easier and more predictive of overall quality of care than trying to monitor dozens of individual measures.

In this Episode, Paul and Kevin discuss the common phenomenon, ALS Triaging to BLS and the risks involved, without proper supporting documentation, to the patient, the provider, and the EMS agency.