The G&A Way

Paul and Kevin discuss the answer to the questions, "Why I can't get my EMS CQI right in-house" and “I didn’t know I could outsource EMS CQI”. Learn how outsourcing your EMS CQI program with Girard & Associates can benefit you, your agency and staff using the "G&A 4C's" of EMS CQI.

On this episode Paul and Kevin discuss whether you are an EMS provider or an EMS Agency, put a lawyer on speed dial.  You are one complaint away from unbridled anxiety, stress, career long embarrassment, and even lawsuits. 

Paul and Kevin discuss where CQI should fall on an EMS service’s organizational chart and how CQI officers can still be effective even if they are not in the formal structure of the organization.

In this episode, Paul and Kevin discuss the change in EMS over the years from “scoop and go” to treat on scene and the importance of starting care at the patient’s side. 

In this episode Paul and Kevin talk about the traits, attributes, and skill sets that they see in the most successful of EMS CQI Coaches.

In this episode of the G&A Way podcast, Kevin and Paul discuss the need for agencies to have a robust CQI process that includes a CQI review of the CQI process.

In this episode, Paul and Kevin discuss the need for complete patient assessments and the problems that result from inadequate assessments and what CQI coordinators need to do to help providers overcome this problem. “Coaching Up Patient Assessment”… How do we do it?

In too many EMS agencies, medical directors do not always get the information needed from the CQI process that allows them to provide the necessary input into how patients get treated. If your CQI program does not have a robust mechanism for eliciting medical director input, your CQI personnel may be making medical director decisions without realizing it. Kevin and Paul discuss this common pitfall in CQI systems that may increase risk to agencies and their personnel by short-cutting the medical director review process.

“Incentivizing CQI” – Kevin and Paul continue to discuss the need for better incentive programs that can help in retaining employees, creating better job satisfaction, and showing that EMS agencies really do care for their employees at all levels of the organization.

“Incentivizing CQI” – Are incentives in EMS a topic whose time has come? Kevin and Paul discuss the need for better incentive programs that can help in retaining employees, creating better job satisfaction, and showing that EMS agencies really do care for their employees at all levels of the organization.