The Global Hospitality Collective

Kerri & Philippe are corporate escapees turned boutique hospitality owners in Quebec, Canada, featured in chapter eight of the Hospitable Host Couples book. Between six ski chalets and a newly acquired 18-room motel they're renovating themselves, they've built a brand rooted in the Scandinavian concept of Hygge and hit a 70% direct booking rate on their chalets.

In this episode, Kerri & Philippe cover:

• The operational differences between running short-term rental chalets and a 100% occupancy, one-night-average-stay motel
• How they built and sustained a 70% direct booking rate over five years through SEO, social, tourism board partnerships, and paid ads
• Their team culture and why staff become an extension of the family
• Why they intentionally skipped hot tubs for the sake of their neighbors, and what they offer guests instead

Resources + Links:

• Hospitable Host Couples book (chapter 8)

Connect with Kerri & Philippe:

• Website: https://bio.site/motelboutiquehygge
• Instagram: @Kerri_reinvented @pitch12345
• Facebook: Kerri Gibson & Philippe Pichette
• LinkedIn: Kerri Gibson & Philippe
• 
  

Check out their properties:

• Chalets Hygge / Motel Boutique Hygge (Quebec)

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• https://www.airbnb.com/users/profile/1465675173593782883

In this episode, the panel covers:- Rose's approach to going beyond baseline cleanliness, including a playful "Monster Free Zone" sign under the beds for families- Debbie's ongoing work on basic safety (smoke alarms, trip hazards, signage) and how STR safety consultant Justin Ford reshaped her thinking- Why the group built the Global Hospitality Collective Standard to bring hotel-level consistency to an unregulated industry, and how it will be unveiled at this year's STR Hospitality Summit- A behind-the-scenes look at Helen's property, this year's summit venue, including her "pull back the curtain" approach to laundry rooms, hot tub turnovers, and accessibility upgrades with keynote speaker Sean EvansResources + Links:- Global Hospitality Collective Standard (unveiled at the STR Hospitality Summit) - - STR Hospitality Summit, hosted this year at Helen's property - Brookledge- Justin Ford, short-term rental safety consultant - -Shaun Evans / Ainsley's Angels, accessibility advocate and summit keynote speaker - - The Global Hospitality Collective

Connect with the HostsJodie Odlin Website: ⁠https://www.theglobalhospitalitycollective.com/⁠ Instagram: https://www.instagram.com/theglobalhospitalitycollective/ Facebook: https://www.facebook.com/jodie.stirling.9/Helen Lavigne Website: ⁠https://www.brookledgeny.com/⁠ Instagram: https://www.instagram.com/brookledgeny/Facebook: https://www.facebook.com/brookledgenyRose Tipka Website: ⁠https://www.yourfamilysplace.com/⁠ Instagram: https://www.instagram.com/hostinginthemotherhood/Facebook: https://www.facebook.com/rose.ginleytipkaDebbie Todd Website: ⁠https://thewoodlandsathockinghills.com/⁠ Instagram: https://www.instagram.com/thewoodlandsathockinghills Facebook: https://www.facebook.com/profile.php?id=100072403310165

Karen Piscitelli, featured in Chapter 17 of Hospitable Hosts: STR Sisterhood Edition, converted her family's North Carolina mountain home into a short-term rental before pivoting to launch Explorabout, a platform connecting property managers with local tour and experience providers.

In this episode, Karen covers:

• How managing her family's Burnsville, NC rental taught her what property managers actually need and where the gaps were
• Why Explorabout partners directly with property managers instead of competing with them, so the guest relationship (and reviews) stay with the PM
• How the commission-sharing model, vetted local partners, and curated "top 20" experience lists work in practice
• Practical advice for hosts outside Explorabout's current East Coast markets who want to build their own local tour and activity partnerships
  

Resources + Links:

• Explorabout.com
• GroceriesAhead.com 
• Hospitable Hosts: STR Sisterhood Edition (Chapter 17)

Connect with Karen Piscitelli:

• Website: www.explorabout.com
• Instagram: @explorabout
• Facebook: https://www.facebook.com/explorabout
• LinkedIn: https://www.linkedin.com/in/karen-piscitelli-explorabout/

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• https://www.airbnb.com/users/profile/1465675173593782883

In this episode, four seasoned hosts from around the world get candid about the one thing that changed how they host. From letting go of guest fear to finally collecting emails, this conversation is full of small shifts that made a big difference.

In this episode, Jodie, Helen, Rose, and Debbie cover:

• Rose on stepping away from negative Facebook host groups and choosing not to fear her guests as well as her magic phrases to figure out what kind of guest is staying
• Helen on switching to a Property Management Software//PMS to automate messaging and stop manually blocking calendars across platforms
• Jodie on collecting guest emails through Jotform to get direct bookings flowing
• Debbie on hiring inspectors to catch the details her cleaning team missed, and treating the business like a business

Connect with the Hosts

Jodie Odlin 

Website: https://www.theglobalhospitalitycollective.com/ 

Instagram: https://www.instagram.com/theglobalhospitalitycollective/

Facebook: https://www.facebook.com/jodie.stirling.9/

Helen Lavigne 

Website: https://www.brookledgeny.com/ 

Instagram: https://www.instagram.com/brookledgeny/

Facebook: https://www.facebook.com/brookledgeny

Rose Tipka 

Website: https://www.yourfamilysplace.com/ 

Instagram: https://www.instagram.com/hostinginthemotherhood/

Facebook: https://www.facebook.com/rose.ginleytipka

Debbie Todd 

Website: https://thewoodlandsathockinghills.com/ 

Instagram: https://www.instagram.com/thewoodlandsathockinghills

Facebook: https://www.facebook.com/profile.php?id=100072403310165

Jenn Boyles is a Direct Booking Success founder and marketing strategist featured in the Sisterhood Edition of Hospitable Hosts, chapter 13. She built her own STR portfolio across Europe from a French Alps apartment to an Austrian chalet to a Liverpool canal boat, hitting 80% direct bookings before pivoting to teach other hosts how to do the same.

In this episode, Jenn covers:

• Why relying on Airbnb as your sole booking channel is a business risk, and how a saturated Austrian ski town forced her to build her own brand
• The mindset shift from "accommodation provider for a platform" to running an actual hospitality business
• How the STR Content Lab compresses a full marketing plan into two hours a month using her AI powered engine
• Why the direct connection between host and guest, not welcome baskets or thread counts, is the real driver of great hospitality

"It's not a case of if you build it, they will come. You have to tell people, and that's where the marketing comes in."

Resources + Links:

• Hospitable Hosts book series, Sisterhood Edition, chapter 13
• The STR Content Lab: a monthly membership where hosts build a full month of marketing content in two hours, guided by Jenn's bespoke AI tool

Connect with Jenn Boyles:

• Website: www.directbookingsuccess.com
• Instagram: @directbookingsuccess
• Facebook - Jenn Boyles
• LinkedIn: Jenn Boyles

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: Tanya Rooney

Check out her properties:

• www.yyhmn.com
• Airbnb Host Profile
  

Kim Herrlein has spent over a decade hosting large groups at Purveyors of Leisure, her Palm Springs area vacation rental company built around homes with six or more bedrooms. She's since expanded into boutique hotel management, running properties in Northern California and Wyoming.

In this episode we cover:

• The setup details that make large group hosting work: noise monitors, double dishwashers, extra fridges, and a coffee station built for a crowd
• Making the leap from vacation rentals to boutique hotel management, and the surprising challenges of running a contactless hotel
• Why she stays connected through a long-running women's mastermind group, and how outside perspectives sharpen her own business
• She also touches on the creative things being planned for The Global Hospitality Collective Summit, fall of 2026

"We're purveyors of leisure. We're not here to have you come and not have a good time."

If you host big groups or you're eyeing a move into boutique hotels, this one's full of hard-won details you can use right away.

Resources + Links:

• Hospitable Hosts 1, Chapter 19
• StayFi
• Connect for Success Mastermind
• Always Receptive Front Desk Solutions: Kim's Boutique Hotel front desk services

Connect with Kim Herrlein:

• LinkedIn: Kim Herrline
• Instagram: ⁠Kim_InsightSeeker⁠

Check out her properties:

• STR Rentals Website: Purveyors of Leisure
• The Fainting Couch (Northern California hotel)
• Elk Antler Inn (Wyoming hotel)

Connect with Tanya Rooney:

• Instagram: TanyaRooneyMN
• Facebook: TanyaRooney28

Check out her properties:

• STR Rentals Website: www.yyhmn.com
• Airbnb Host Profile

Dawn Cornett manages lake houses across multiple markets, a micro resort on a 34-acre Texas ranch, and boutique hotels in Granbury, Texas. In this episode she shares what it really takes to grow without losing the guest experience.

In this episode, Dawn covers:

• Building teams across multiple markets and why it's easier than you think
• Anticipating guest needs before they know they need them, and why no one should ever have to move a bed frame to charge their phone
• The perks of booking direct, and why boutique hotels might be the next move for STR hosts ready to level up

Resources + Links:

• Hospitable Hosts STR Sisterhood Edition, Chapter 9
• HostBuddy AI
• Turno
• Cloudbeds
• StayFi

Connect with Dawn Cornett:

• Instagram: Dawn of a Great Day + Skyview Vacations

• Boutique Hotel Coaching: The Hospitality Hustle

Connect with Tanya Rooney:

• Instagram: ⁠TanyaRooneyMN⁠
• Facebook:⁠ Tanya Rooney⁠

Check out her properties:

• ⁠www.yyhmn.com⁠
• ⁠Airbnb Host Profile ⁠

The hospitality industry is changing.We are here to raise the standard.𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.Join the community:👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1Hosted by Jodie OdlinSubscribe for:𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩 𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.--------------------------------------------------------------------

In this episode, we explore the essential aspects of housekeeping and team management in the short-term rental industry, sharing practical tips and lessons learned from experienced hosts. Discover how to maintain high standards, communicate expectations, and handle common challenges effectively.

Keywords

short-term rental, housekeeping, team management, guest experience, property maintenance, cleaning SOPs, hospitality standards

Key Topics

Housekeeping best practices in STR

Building and managing cleaning teams

Standard Operating Procedures (SOPs) for cleaning

Handling maintenance and unexpected issues

Communication and expectation setting with staff

Guest experience and first impressions

Using technology for property management

Training and empowering staff

Takeaways

-Consistent use of checklists and SOPs ensures quality and guest satisfaction.

-Building strong relationships with reliable cleaners is crucial for smooth operations.

-Clear communication of expectations prevents misunderstandings and mistakes.

-Regular training and feedback improve team performance.

-Documenting issues and using apps streamline maintenance requests.

Chapters

00:00 Introduction to Leadership and the Seven Habits

03:03 Housekeeping in Short-Term Rentals

06:01 Current Events in Short-Term Rentals

08:46 Challenges and Solutions in Housekeeping

12:05 Managing Cleaning Teams

15:02 Personal Experiences in Cleaning and Management

18:44 The Importance of Cleaners in Hospitality

22:01 Team Structure and Responsibilities

24:14 Standard Operating Procedures for Cleaning

28:42 Communication and Maintenance Coordination

32:49 Handling Mistakes and Guest Expectations

40:32 Learning from Negative Reviews

49:51 Personal Reflections and Future Goals

Connect with the Hosts:

Jodie Odlin⁠ https://www.theglobalhospitalitycollective.com/⁠

Helen Lavigne⁠ https://www.brookledgeny.com/⁠

Rose Tipka ⁠https://www.yourfamilysplace.com/⁠

Debbie Todd⁠ https://thewoodlandsathockinghills.com/

The hospitality industry is changing.

We are here to raise the standard.

𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.

Join the community:

👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/

🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit

🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation

🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1

Hosted by Jodie Odlin

Subscribe for:

𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬

𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬

𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬

𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩

𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.

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Brittany Blackman spent 14 years in the vacation rental industry, working her way from property manager in Destin, Florida to operations manager, and eventually founding her own company, Breathe Easy Rentals, in 2020. Three years in, she made a decision most people are too afraid to make: she sold the business she built to sell, and walked away. Not because it failed. Because she finally got honest with herself about what she actually wanted.

Now, through her consulting company Discover Freedom, Brittany works with STR operators, property managers, and business leaders to help them find the heartbeat of their business before they optimize anything else. Her message is simple and hard at the same time: you have to know who you are before you can build something worth keeping.

In this episode, Brittany and Tanya cover:

• Why being great at something doesn't mean you're supposed to keep doing it, and how a pros and cons list, personal coaching, and deep self-reflection helped Brittany finally make the call
• The coach she met at a pirate festival in Tampa who helped her understand she had been living by everyone else's definition of success
• Why so many hosts can talk about AI, KPIs, and revenue management, but can't answer the question: "What does hospitality mean to you?"
• The question Brittany gives clients to cut through the noise: "If your business wasn't serving people tomorrow, what would be missing?"
• Why your values only work if you know what order they come in, and how that clarity guides every hard decision in business
• How positive reinforcement, not corrections, is what actually fuels a team and keeps hospitality alive through every layer of your operation
• Why even your cleaner needs to understand the vision, and what happens to your culture when they don't
• Her core message to every operator at any stage: slow down to speed up

"If you don't know who you are and why you put your feet on that cold floor every single morning, and it gives you energy, passion, and love that nothing else can give you externally, you're not doing what you need to be doing."

If you've ever felt your light dimming in a business you used to love, or if you're building something and realize nobody on your team can actually answer what hospitality means to you, this episode will make you stop, think, and get back to what matters.

Resources + Links:

• Hospitable Hosts Sisterhood Edition - Chapter 5
• Wheel of Life Exercise

Connect with Brittany Blackman:

• Website: discoverfreedom.life
• LinkedIn: @BrittanyBlackman
• Instagram: @discoverfreedom.life
• Facebook: @discoverfreedom.life

Connect with Tanya Rooney:

• Instagram: @TanyaRooneyMN
• Facebook: @TanyaRooney

Tanya's Properties:

• www.yyhmn.com
• Airbnb Host Profile

The hospitality industry is changing.

We are here to raise the standard.

𝑻𝒉𝒆 𝑮𝒍𝒐𝒃𝒂𝒍 𝑯𝒐𝒔𝒑𝒊𝒕𝒂𝒍𝒊𝒕𝒚 𝑪𝒐𝒍𝒍𝒆𝒄𝒕𝒊𝒗𝒆 is a worldwide community for hosts, property managers, boutique hoteliers, and hospitality professionals who believe exceptional guest experiences still matter.

Join the community:

👉 The Global Hospitality Collective Community -- https://www.theglobalhospitalitycollective.com/

🎟️ Explore the STR Hospitality Summit -- https://www.theglobalhospitalitycollective.com/summit

🎓 Join the Hospitality Certification Movement -- https://www.theglobalhospitalitycollective.com/accreditation

🎙️ Listen to the Global Hospitality Collective Podcast -- https://www.youtube.com/playlist?list=PLJnN6PiYthC2LPuLW4IasQg45tj4Wl6x1

Hosted by Jodie Odlin

Subscribe for:

𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬

𝐀𝐢𝐫𝐛𝐧𝐛 𝐚𝐧𝐝 𝐬𝐡𝐨𝐫𝐭-𝐭𝐞𝐫𝐦 𝐫𝐞𝐧𝐭𝐚𝐥 𝐢𝐧𝐬𝐢𝐠𝐡𝐭𝐬

𝐆𝐮𝐞𝐬𝐭 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐭𝐫𝐚𝐢𝐧𝐢𝐧𝐠

𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐜𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧𝐬

𝐁𝐞𝐡𝐢𝐧𝐝-𝐭𝐡𝐞-𝐬𝐜𝐞𝐧𝐞𝐬 𝐡𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐥𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩

𝐑𝐚𝐢𝐬𝐢𝐧𝐠 𝐇𝐨𝐬𝐩𝐢𝐭𝐚𝐥𝐢𝐭𝐲 𝐒𝐭𝐚𝐧𝐝𝐚𝐫𝐝𝐬, 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫.

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Show Notes // Episode Summary:

Most short-term rental operators design around their own preferences — the furniture, finishes, colors, and amenities they personally like. But in this episode of the Global Hospitality Collective Podcast, Jodie Odlin, Helen Lavigne, Rose Tipka, and Debbie Todd explore why the best-performing hospitality spaces are designed around guest experience instead.

From fully accessible vacation rentals and large group properties to a creatively transformed Woodstock-inspired bus stay, the panel shares how intentional design choices impact guest comfort, operations, and long-term profitability. The conversation dives into accessibility, durable materials, themed spaces, guest flow, timeless design, and creating memorable experiences that guests continue talking about long after checkout.

More than a conversation about construction or décor, this episode is about intentional hospitality — understanding your guests deeply and designing every detail to support the experience you want them to have. Whether you're building, renovating, or refreshing a property, this discussion offers valuable insights into creating spaces that are both beautiful and functional.

In This Episode, They Share:
• Why guest-centered design outperforms personal preference
• Accessibility features that improve every guest’s experience
• Lessons from building large group vacation rentals
• Designing around brand identity and guest expectations
• Timeless design principles versus trends
• Why durability and operational efficiency matter
• Creating memorable experiences through thoughtful hospitality
• Balancing aesthetics, functionality, and profitability

Key Takeaway:
The most successful hospitality spaces aren’t built around trends or luxury for luxury’s sake — they’re built with intention. Every design decision should support the guest experience. Great hospitality begins long before check-in; it starts during the design process itself.

#ShortTermRentals #VacationRentalDesign #HospitalityIndustry #STRBusiness #GuestExperience #HospitalityDesign #GlobalHospitality #AirbnbHosting

Connect with the Hosts:

Jodie Odlin
https://www.theglobalhospitalitycollective.com/

Helen Lavigne
https://www.brookledgeny.com/

Rose Tipka
https://www.yourfamilysplace.com/

Debbie Todd
https://thewoodlandsathockinghills.com/