Sometimes businesses forget that their business prospects aren’t nameless, faceless entities. They’re comprised of human beings – humans who enjoy being surprised and delighted. That’s why corporate gifting is important, but unfortunately, it’s often forgotten as the strong practice and business tool that it is.
Jillian emphasizes that corporate gifting should involve genuine gifts, which are not the same as marketing.
Marketing materials like branded swag are sometimes presented as gifts, but giving these sales-centric offerings can diminish the value of the gesture. On the other hand, real, personal, and thoughtful gifts can make someone feel special, seen, and heard - creating delight for the recipient. This in turn helps the gift-giver leave a memorable, lasting impression.
It can be easy to fall into the trap of keeping sales front and center in corporate strategy. But sales will come. First, however, it’s important to establish a foundation and create relationships. Since businesses are entities filled with human beings, relationships are the building blocks and what it’s all about.
Takeaways from this episode:
- Gifting is about the recipient, whereas marketing is about the business.
- Consider: Would you prefer a gift you actually want and can use - or a gift that someone else wants you to have with their name on it?
- Gifts are a way to nurture relationships and help you move beyond the “It’s just business” mindset.
- People are more likely to do business with people they know and trust. Think: Would you be more likely to open the door for a friend or for a salesman?
- People want gifts they’ll keep, not burdensome marketing materials that may get left behind.
- Gifting has the power to open up communications, whereas marketing can be one-way communication that involves talking “at” the recipient.
- Add tangible personal touches to leave a good impression, such as monogramming.
Topics discussed:
- Gifting strategies
- Gifts aren't marketing
- Sales strategies
- Dos and don'ts of corporate gifting
- How to do better customer service