Sign up to save your podcasts
Or
Share The government's customer experience push is a business effort too
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
The government's customer experience push is a business effort too
President Biden's customer experience executive order signed in December 2021 puts technology at the center of efforts to improve how citizens obtain services from federal agencies.
Which brings up these questions that are the focus of this Project 38 episode: What tech tools are best for certain efforts? How do agencies apply those tools? How do agencies go about buying them?
Senior Staff Writer Ross Wilkers got some answers to those questions and more from Greg Gershman, co-founder and CEO of a digital services company looking to be a part of the citizen experience transformation.
Gershman was one of the core team members responsible for fixing HealthCare.gov after its troubled launch and helped start Ad Hoc with the idea of using some of those lessons learned to improve government service delivery.
View all episodes
By Nick Wakeman, Ross Wilkers
4.6
88 ratings
President Biden's customer experience executive order signed in December 2021 puts technology at the center of efforts to improve how citizens obtain services from federal agencies.
Which brings up these questions that are the focus of this Project 38 episode: What tech tools are best for certain efforts? How do agencies apply those tools? How do agencies go about buying them?
Senior Staff Writer Ross Wilkers got some answers to those questions and more from Greg Gershman, co-founder and CEO of a digital services company looking to be a part of the citizen experience transformation.
Gershman was one of the core team members responsible for fixing HealthCare.gov after its troubled launch and helped start Ad Hoc with the idea of using some of those lessons learned to improve government service delivery.
More shows like WT 360: The market from all angles
View all
Motley Fool Money
3,182 Listeners
Fareed Zakaria GPS
3,479 Listeners
The Tim Ferriss Show
16,071 Listeners
Conversations with Tyler
2,382 Listeners
The New Yorker Radio Hour
6,649 Listeners
Pivot
9,111 Listeners
Invest Like the Best with Patrick O'Shaughnessy
2,304 Listeners
Defense & Aerospace Report
134 Listeners
Interesting Times with Ross Douthat
6,755 Listeners
The Prof G Pod with Scott Galloway
5,304 Listeners
All-In with Chamath, Jason, Sacks & Friedberg
9,041 Listeners
The Ezra Klein Show
15,180 Listeners
Plain English with Derek Thompson
2,165 Listeners
NatSec Matters
245 Listeners
Prof G Markets
1,032 Listeners