Pat DePirro, founder of BirdieBox, explains how his company creates magical gift box experiences for big names like Pepsi and the PGA Tour. He details how their business philosophy enabled them to grow year-over-year during the most difficult times of the pandemic. (Sponsored by LogoJET)

Miller Decals has been laying down vinyl on vehicles since 1979, becoming one of the premier vehicle graphics installers in the world. Owners Jim and Starla Miller discuss their methods for continuous improvement, how they’ve managed growth and expanded their business to handle huge projects like the Super Bowl, and the incorporation of new products like PPF and tint. (Sponsored by GRAPHICS PRO Expo)

Brandon Levy, owner of North Carolina’s Digitize4U, dives into the challenges of doing DTG on polyester. He also discusses how educating companies like Nike and Gap on customization has opened a new revenue stream for his shop. (Sponsored by Hirsch Solutions)

Longview, Texas, signmaker Rick Williams has been perfecting his craft since 1973. He discusses his work with vinyl and offers other tips & tricks, as well as his work-life balance of working 60- to 80-hour weeks.

Chanel Stovall, owner of online-based apparel shop Tee Guru USA, developed an online quiz to streamline orders for customers and best determine their needs. She discusses the reasoning behind it, as well as the hurdles of finding capital as a person of color. (Sponsored by Hanes)

In Part 2 of our two-episode interview with Howard Potter, we discuss tips on how to improve customer service to create long-term business relationships. The co-owner of A&P Master Images in Utica, New York, goes into specifics about their machine investments and sublimation and screen-printing processes, as well. Sponsored by GPX Breakaway

In Part 1 of this two-episode interview, Howard Potter discusses how preparing for “what if” enabled A&P Master Images to navigate the pandemic year unscathed and grow by 19 percent. He also discusses the benefits of landing uniform contracts and how other decorated apparel shops can do it.

Oklahoma City-based Walker Companies celebrates 70 years of working in the custom graphics industry. Owner Kenny Walker discusses how the company began to really thrive thanks to technological advances in the 1980s. He also touches on the ups and downs—from the Oklahoma City bombing to pivoting during the COVID pandemic.

Rachel O’Neill and her husband took their sublimation work to the next level with Loftipop. We break down some of her techniques, Loftipop’s road to success, new oven purchase and new hires they plan to make this year.

Rachel Stuckey, co-owner of one-stop shop My Awesome Graphics, tackles the difficult subject of how to deal with difficult employees. She also explains how loyalty is earned through education and employee benefits.