In this episode of the Magical Learning Podcast, the team engages with guest Monique Richardson, an expert in customer service and leadership. They explore the nuances of great customer interactions, the evolution of the service industry, and the importance of serving from the heart.

Monique shares insights on how leadership impacts customer experience, the significance of training, and the balance between customer expectations and service capabilities. The conversation also touches on the lessons learned from raising children in a service-oriented environment and strategies for handling difficult customers. Overall, the episode emphasises the profound impact of service on individuals and communities.

To reach out to Monique:

https://www.moniquerichardson.com.au/

https://www.linkedin.com/in/monique-richardson-customerservicetraining/

Chapters

00:00 Welcome to the Magical Learning Podcast

02:37 Introducing Monique Richardson

05:33 Defining Great Customer Interaction

07:51 Changes in the Service Industry

09:59 The Customer is Not Always Right

15:44 Surprising Insights in Customer Service

21:01 The Impact of Leadership on Employee Retention

24:20 The Heart of Service: A New Podcast Concept

28:39 Lessons in Service: Parenting and Customer Care

33:20 Managing Difficult Customer Interactions

42:22 2025 ML Pod Intro.mp4

All Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.

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