And that's a wrap on a huge year here at Magical Learning.Subscribe and stay tuned for when we come back in the new year to pick the brains of more experts, and to have a chinwag with the regular team.Have a great holiday period from all of us here at Magical Learning.

In this episode of the Magical Learning Podcast, Melinda McCormack shares her inspiring journey from personal loss to discovering her purpose through her book 'Pulse'. She discusses the importance of empathy, emotional intelligence, and her five-step framework for fostering emotional fitness in both personal and professional settings. Melinda emphasises the need for authentic connections and offers practical tips for navigating uncertainty while remaining empathetic. Her insights aim to empower listeners to embrace their emotions and develop their emotional skills for better leadership and personal growth.To reach out to Melinda McCormack: https://www.linkedin.com/in/mymccormack/Chapters00:00 Melinda's Journey and the Birth of Her Book03:00 Understanding Disconnection and Emotional Frameworks05:53 Defining Empathy and Its Importance07:19 The Five-Step Human-First Framework11:18 Practical Tips for Navigating Uncertainty13:31 Advice for Younger Self and Writing Process16:10 Final Thoughts and Connection Building18:27 2025 ML Pod Intro.mp4All Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!

In this episode of the Magical Learning Podcast, Cooper Chapman shares his journey from professional surfer to mental health advocate and author of 'The 1% Good Club'. He discusses the importance of dedicating a small portion of our day to mental health, the power of gratitude, and practical strategies for building intentional habits. Cooper emphasises the significance of mindfulness and community support in improving mental well-being, and he shares insights from his writing process and the impact of his workshops.To grab The 1% Good Club: https://www.qbd.com.au/the-1-good-club/cooper-chapman/9781394332823/And to reach out to Cooper:https://www.linkedin.com/in/cooper-chapman-08a278151/https://www.thegoodhumanfactory.com/pages/aboutChapters00:00 Introduction to Cooper Chapman and His Journey04:31 The 1% Good Club: Concept and Importance09:14 Mindfulness and Balancing Emotions13:30 The Power of Gratitude15:56 Building Intentional Habits18:39 Advice for Young Entrepreneurs20:53 The Writing Process of the Book27:52 Workshops and Community ImpactAll Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!

In this episode of the Magical Learning Podcast, Dr. Paul Taylor discusses his journey from a diverse background in Northern Ireland to becoming a leading expert in hardiness. He elaborates on his new book, 'The Hardiness Effect', emphasizing the importance of both psychological and physiological hardiness in enhancing resilience and overall well-being. Dr. Taylor introduces the concept of the three C's of hardiness—control, challenge, and commitment—and adds a fourth, connection. He explains the significance of physiological hardiness, the role of exercise, and the necessity of recovery practices, including breathwork. The conversation culminates in reflections on life, mortality, and the importance of gratitude and forward-thinking in achieving a fulfilling life.To graba copy of 'The Hardiness Effect': https://www.paultaylor.biz/booksTo reach out to Dr. Paul Taylor: https://www.paultaylor.biz/https://www.linkedin.com/in/paultaylor1971/Chapters00:00 Introduction and Guest Background02:35 The Hardiness Effect: Overview and Importance04:54 Understanding Psychological Hardiness07:26 The Three C's of Hardiness10:06 Physiological Hardiness Explained14:31 Building Physiological Hardiness18:33 The Importance of Recovery25:55 Writing Process and Personal Journey28:06 Reflections on Life and MortalityAll Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!

In this episode of the Magical Learning Podcast, the team engages with guest Monique Richardson, an expert in customer service and leadership. They explore the nuances of great customer interactions, the evolution of the service industry, and the importance of serving from the heart.

Monique shares insights on how leadership impacts customer experience, the significance of training, and the balance between customer expectations and service capabilities. The conversation also touches on the lessons learned from raising children in a service-oriented environment and strategies for handling difficult customers. Overall, the episode emphasises the profound impact of service on individuals and communities.

To reach out to Monique:

https://www.moniquerichardson.com.au/

https://www.linkedin.com/in/monique-richardson-customerservicetraining/

Chapters

00:00 Welcome to the Magical Learning Podcast

02:37 Introducing Monique Richardson

05:33 Defining Great Customer Interaction

07:51 Changes in the Service Industry

09:59 The Customer is Not Always Right

15:44 Surprising Insights in Customer Service

21:01 The Impact of Leadership on Employee Retention

24:20 The Heart of Service: A New Podcast Concept

28:39 Lessons in Service: Parenting and Customer Care

33:20 Managing Difficult Customer Interactions

42:22 2025 ML Pod Intro.mp4

All Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.

As always, if you are having trouble, you can always send us a message.

Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....

To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!

You can also find us on our socials:

Instagram: / magical_learning

Facebook: / magicallearningteam

Linkedin: / magicallearning

Youtube: / @magicallearning

Have a Magical week!

In this episode of the Magical Learning Podcast, Danette interviews Anthony Moss, author of 'The CEO Game Changer.' They discuss Anthony's journey from the UK to Australia, his experiences as a CEO, and the importance of advisory boards for private companies. Anthony shares insights on how advisory boards can help CEOs overcome commercial loneliness, enhance business resilience, and drive growth. He also addresses the challenges of forming effective advisory boards and offers advice for aspiring business owners. The conversation concludes with Anthony sharing his writing process and where listeners can find his book.To grab a copy of The CEO Game Changer: https://www.leadyourindustry.com/the-ceo-game-changer-book/To reach out to Anthony: https://www.leadyourindustry.com/https://www.linkedin.com/in/anthonymoss/Chapters00:00 Introduction and Personal Journeys03:41 The CEO Game Changer: Purpose and Insights08:13 Understanding Advisory Boards12:55 Unlocking Business Potential with Advisory Boards17:22 Challenges of Advisory Boards22:08 Advice for Aspiring Business Owners24:54 The Writing Process Behind the Book28:58 Final Thoughts and Resources32:39 2025 ML Pod Intro.mp4All Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!

In this episode of the Magical Learning Podcast, the Magical Learning team welcomes Claire Gray, a leadership and team facilitator, to discuss her new book 'Thriving Teams'. The conversation explores the importance of team purpose, psychological safety, and the balance between accountability and safety in fostering healthy debate within teams. Claire shares insights on how to create thriving teams, strategies for effective communication, and common pitfalls that lead to unhealthy debate. The episode concludes with key takeaways and reflections from the host and guests.To grab a copy of Thriving Teams:https://thrivingculture.com.au/thriving-teams-bookTo reach out to Claire:https://thrivingculture.com.au/https://www.linkedin.com/in/leadership-coach-facilitator/https://www.instagram.com/thriving.culture/?hl=enChapters00:00 Introduction to the Magical Learning Podcast03:01 Guest Introduction: Claire Gray and Her New Book "Thriving Teams"06:03 Understanding Team Purpose and Its Importance08:54 Creating Thriving Teams: The Role of Leaders12:06 Psychological Safety and Team Dynamics14:53 Balancing Accountability and Psychological Safety18:12 Strategies for Healthy Debate in Teams20:56 Common Mistakes Leading to Unhealthy Debate25:53 Positive Examples of Healthy Debate30:09 Final Thoughts and Key TakeawaysAll Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!

In this episode of the Magical Learning Podcast, Hilton Misso, founder of Think2Be group in 1964, shares his inspiring journey from a challenging childhood to becoming a successful author and speaker. He discusses his book 'How to Manifest Success', detailing the Misso system and his personal manifestation methods. Hilton emphasises the importance of mindset, daily rituals, and the power of intuition in achieving success. He also reflects on the definition of success beyond financial gains and offers valuable advice for personal growth and self-improvement.You can pick up How to Manifest Success here: https://www.qbd.com.au/how-to-manifest-success/hilton-misso/9781394371303/You can reach out to Hilton here:https://www.linkedin.com/in/hilton-misso-a65164Chapters00:00 Introduction and Personal Journey05:13 The Inspiration Behind the Book08:51 Understanding the Manifestation Method19:50 Daily Rituals and Mindset25:00 Defining Success28:04 Intuition and Opportunity32:39 Advice for the Younger Self35:09 Final Thoughts and Resources

In this episode of the Magical Learning Podcast, host & Director of Learning Danette Fenton-Menzies speaks with productivity expert Donna McGeorge about her latest book, 'Red Brick Thinking.' They discuss the concept of 'red bricks'—the obstacles that hinder personal and professional growth—and how to identify and remove them. Donna shares insights on setting boundaries, the importance of saying no, and practical tips for creating space in one's life. Additionally, she delves into her writing process, offering advice for aspiring authors. The conversation emphasises the significance of strategic subtraction in achieving a fulfilling life.To get Donna's book Red Brick Thinking: https://donnamcgeorge.com/books/And to reach our to Donna:https://donnamcgeorge.com/https://www.linkedin.com/in/donnamcgeorge/Chapters00:00 Introduction and Guest Background03:07 Exploring Red Brick Thinking05:23 Identifying Red Bricks in Life07:18 Setting Boundaries and Saying No15:09 Practical Tips for Creating Space18:50 The Writing Process of an Author23:11 Final Thoughts on Red Brick ThinkingAll Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!

In this episode of the Magical Learning Podcast, the team engage in a thought-provoking discussion with leadership expert Dr. Paige Williams. The conversation revolves around the impact of AI on leadership and organisational culture, emphasising the importance of accountability, self-awareness, and adaptability in navigating the challenges posed by technological disruption. Dr. Williams introduces the concept of the 'golden thread' as a metaphor for the essential human qualities that enable effective leadership in an age dominated by AI. The episode highlights the need for leaders to foster a culture of trust and accountability while addressing self-limiting beliefs that hinder personal and organisational growth.To grab Dr. Paige WIlliam's books:https://drpaige.au/books/ And to Reach out to Dr. Williams:https://drpaige.au/https://www.linkedin.com/in/drpaigewilliamsChapters00:00 Introduction to the Magical Learning Podcast03:15 The Golden Thread: Navigating Anxiety in the Age of AI05:51 Leadership Challenges Beneath the AI Headlines08:44 The Importance of Accountability in AI11:30 Leading Ourselves Well in an AI-Driven World20:56 The Inner Voice and Technology's Impact24:22 Awareness, Choice, and Intention25:46 Accountability and Leading Ourselves29:25 Empowering Choices in Parenting34:06 Overcoming Accountability Avoidance38:59 The Golden Thread of Human AccountabilityAll Magical Learning podcasts are recorded on the beautiful lands of the Kulin, Ngunnawal and Wiradjuri nations, and we pay our respect to their elders past and present.As always, if you are having trouble, you can always send us a message.Listen to/watch this podcast here: ⁠⁠https://open.spotify.com/show/128QgGO....To find out more about our free content, sign-up for future webinars as well as our other services, go to ⁠⁠https://magicallearning.com/⁠⁠ and sign up!You can also find us on our socials: Instagram: / magical_learning Facebook: / magicallearningteam Linkedin: / magicallearning Youtube: / @magicallearning Have a Magical week!