When we communicate effectively, all parties involved are satisfied and feel accomplished. When we communicate clearly, there is no room for misunderstanding or alteration of messages, which decreases the potential for conflict. In these situations where conflict does arise, effective communication is a key factor, ensuring that the situation remains respectful. But it's not just about the person who's doing the talking; the listener plays an important role. Join John and Kim as they discuss communication, listening, and hearing.