Welcome to The Hidden Pulse with Cissy, where we go beyond the titles, beyond the strategies, and beyond the success stories to uncover the people, passion, and purpose driving healthcare, business, and leadership forward.

The Hidden Pulse brings together voices from every corner of healthcare and business. From frontline staff and clinicians to physicians, entrepreneurs, executives, authors, innovators, and C-suite leaders, every voice matters because every story helps us better understand the people behind the work and the decisions that shape our industries and our lives.

I'm your host, Cissy Mangrum, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs and transform revenue cycle challenges into opportunities through technology, knowledge, education, and proven processes.

Today, I'm honored to welcome Dina Lynch Eisenberg.

For more than 30 years, Dina has helped people navigate difficult conversations, high stakes decisions, and the moments that can change the course of a career, an organization, or an entire life. As a lawyer, mediator, Organizational Ombuds, and founder of Talkola and Your Quiet Rebuild, she has dedicated her career to helping people make decisions they can trust when the stakes are at their highest.

Through Talkola, Dina helps organizations strengthen communication, improve decision making, and address conflict before it becomes costly. Through Your Quiet Rebuild, she empowers women over 50 who are navigating major life transitions by providing practical playbooks, decision tools, and guidance for rebuilding with confidence.

What I admire most about Dina's work is that whether she's helping an executive team navigate organizational conflict or helping someone rebuild after a major life change, her mission remains the same: creating clarity, confidence, and better decisions. She believes thoughtful preparation leads to stronger relationships, better outcomes, and fewer regrets, and I think that's something every one of us can learn from.

In today's conversation, we're going to explore why difficult conversations matter, how leaders can make better decisions under pressure, what organizations can do to create healthier cultures before conflict escalates, and why some of life's biggest transitions can become opportunities for remarkable growth.

Whether you're a healthcare executive, business leader, entrepreneur, or someone navigating your own next chapter, I know you'll walk away from today's conversation with practical insights and a fresh perspective.

This is The Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit.

Reach out to Dina Lynch Eisenberg, JD https://www.linkedin.com/in/dinalyncheisenberg/ Website - Talkola.com

Cissy Mangrum, Co-Founder and CRO of RevTech Partners www.revtechpartners.com Linkedin https://www.linkedin.com/in/cissy-m-12485344/

Welcome to the Hidden Pulse with Ciissy

On this episode of The Hidden Pulse with Cissy, we welcome Heather Lodge, a revenue growth strategist and healthcare marketing expert who helps health tech companies transform from founder-led sales organizations into scalable, predictable revenue engines.

Heather specializes in partnering with Series A health tech companies that have achieved early success but are struggling to scale beyond founder relationships and hustle. She works with CEOs, founders, and growth leaders to build the systems, strategies, and marketing infrastructure needed to support long-term growth, improve pipeline consistency, and demonstrate measurable ROI.

With deep expertise in healthcare marketing, sales alignment, and strategic growth, Heather helps organizations navigate common challenges such as standing out in a crowded market, creating messaging that resonates with complex healthcare buying committees, and preparing for future funding rounds.

What sets Heather apart is her hands-on approach. Rather than delivering a strategy and walking away, she works alongside leadership teams to implement solutions, optimize processes, and leverage AI-powered tools that increase efficiency without increasing headcount. Her data-driven methodology ensures that every marketing initiative is tied to business outcomes that matter to investors, boards, and stakeholders.

During our conversation, Heather shares insights on scaling health tech companies, building sustainable growth frameworks, aligning product, sales, and marketing teams, and using AI strategically to drive meaningful results.

If you're a healthcare leader, founder, marketer, or entrepreneur looking to accelerate growth and build a stronger revenue engine, you won't want to miss this conversation.

You can reach Heather through LinkedIn - https://www.linkedin.com/in/hslodge/

I am your host, Cissy Mangrum, Co-Founder and Chief RCM and Growth Officer of RevTech Partners and MaximizeRCM Consulting, where we turn your KPIs and the challenges of dental and medical offices into opportunities through technology, knowledge, education, and processes.

Cissy Mangrum: [email protected]

Welcome to The Hidden Pulse with Cissy, where we bring you the stories, insights, and voices shaping the future of the dental and medical industry. Today we welcome our guest, Marissa Gonzales.

The Hidden Pulse brings people from all walks of the healthcare industry together. We have guests ranging from individuals on the front line, including front office and clinical teams, Operations, RCM, Finance, Leaders, Doctors, and C-Suite. Every voice matters, helping us better understand what it's really like to work in our industry.

I am so excited to have Marissa Gonzales on the show. Marissa is a former journalist turned DSO marketing strategist and Sparkle Success Manager at Our Thrive Tribe. With a background in Mass Communication and Media Studies from the ASU Walter Cronkite School of Journalism, Marissa has built her career around one core passion: telling stories that matter.

From her beginnings in the newsroom to becoming a strategic voice in the growing DSO space, Marissa now helps dental organizations and industry partners communicate with clarity, confidence, and purpose. At Our Thrive Tribe, she leads client onboarding, internal operations, and strategic execution, helping brands transform their messaging, strengthen alignment, and create meaningful connections within their organizations and communities.

Marissa brings a unique blend of creativity, operational insight, and authentic leadership to everything she does. Whether she is helping marketers find their voice, building systems behind the scenes, or guiding professionals in developing a stronger LinkedIn presence, her focus remains the same: making strategy feel human while empowering people to do their best work.

She is also a passionate advocate for meaningful change, using her voice to spotlight the unheard, encourage others, and create environments where people feel seen, supported, and inspired. Her energy, authenticity, and commitment to helping others shine make this conversation one you will not want to miss.

I am your host, Cissy Mangrum, Co-Founder and Chief Revenue and Growth Officer of RevTech Partners and MaximizeRCM Consulting.

Cissy Mangrum: [email protected]

Welcome to The Hidden Pulse with Cissy, where we bring you the stories, insights, and voices shaping the future of the dental and medical industry. The Hidden Pulse brings people from all walks of the healthcare industry together. We have guests ranging from individuals on the front line, including front office and clinical teams, Operations, RCM, Finance, Leaders, Doctors, and C-Suite. Every voice matters, helping us better understand what it's really like to work in our industry.

I am so thrilled to have my guest, Matt Ornstein, on the show! Matt is a seasoned entrepreneur and dental industry expert with a proven track record of building, scaling, and growing businesses in the dental space. He currently serves as Co-CEO of Fortem Holdings, is the Co-Founder of Dental Pitch Brokerage, and the Principal at WinCo Partners. Matt is also an award-winning sell-side dental M & A advisor, recognized for his expertise in helping dentists maximize the value of their practices.

With deep experience across both the clinical and business sides of dentistry, Matt has been directly involved in the acquisition, growth, and sale of numerous dental practices nationwide. He brings a practical, real-world perspective to the complexities of buying and selling dental practices, guiding dentists through every stage from valuation and deal structuring to post-sale integration and long-term growth strategy.

Matt is a published author, a sought-after speaker, and a recognized expert in the business of dentistry. He is passionate about educating dental professionals on how to build enterprise value and navigate success transitions. On this podcast, Matt shares insider knowledge on maximizing practice value, avoiding common pitfalls, and understanding both the emotional and financial dynamics of pre- and post-sale transitions. His insights are especially valuable for dentists considering a sale, exploring partnerships, or looking ot scal strategically.

I am your host, Cissy Mangrum, Co-Founder and Chief RCM and Growth Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs and all aspects of the dental and medical office challenges into opportunities through technology, knowledge, education, and processes.

Cissy Mangrum: [email protected]

Matt Ornstien: DentalPitchBrokerage.com

🎙️ Welcome back to The Hidden Pulse—where we share the stories, insights, and voices shaping the future of the dental and medical industry.

At The Hidden Pulse, we bring together professionals from across the healthcare landscape. Our guests range from front-line team members, both clinical and administrative, to leaders in clinical operations, revenue cycle management (RCM), and the C-suite. Every voice matters, helping us better understand what it's truly like to work in our industry today.

I'm thrilled to welcome today's guest, Steven Galanopoulos, CEO and Founder of Pathway Search—a nationally recognized healthcare recruiting and professional search firm specializing in top-tier financial and RCM leaders and teams. I was introduced to Steven through a colleague, and we immediately connected. Since then, he's been an incredible resource, and I've referred many professionals his way. It's a great reminder of the power of networking—bringing the right people together truly makes an impact.

Steven specializes in placing healthcare and dental executives, including CEOs, Controllers, Accountants, RCM Leaders, and Directors, as well as key staffing roles. His clients range from Fortune 500 companies to MSOs, DSOs, and everything in between.

In this episode, we dive into Steven's passion for people, why he founded Pathway Search, and his unique, relationship-driven approach to recruiting. He challenges traditional hiring methods—valuing meaningful connections over resumes—to match the right people with the right organizations.

I'm your host, Cissy Mangrum, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We help organizations operationalize KPIs and transform revenue cycle challenges into opportunities through technology, education, and process improvement.

This is The Hidden Pulse with Cissy—where every story is a pulse, and every pulse is a testament to the human spirit.

So grab a cup of coffee or tea, sit back, and join us for some truly inspiring stories.

Contact Stephen Galanopoulos: [email protected]

Contact Cissy Mangrum: [email protected]

Shawntea "Taya" Goardan is a dynamic educator, author, keynote speaker, and healthcare innovator dedicated to disrupting the status quo in healthcare to create positive, meaningful change. With more than two decades of industry experience, she blends expert healthcare policy knowledge with a passion for collaboration and continuous improvement, inspiring leaders to elevate patient care, operational performance, and organizational strategy.

Taya currently serves as CEO of Atlas * Perpetua Healthcare Consulting, where she helps organizations transform their RC, Compliance, and Operational excellence strategies. She is also a sought-after educator and professor, sharing her insights with future leaders and seasoned professionals alike. Tay holds an MBA from Creighton University and a Bachelor's from Bellevue University. She is also a fellow and board-certified medical practice executive (FACMPE) and a Certified Medical Office Manager (CMOM).

As an accomplished author and thought leader, Taya has coauthored industry-leading books, including Revenue Cycle Management: Don't get lost in the financial maze, and contributed to key healthcare innovation publications. She is active in National Associations, serving on councils and workgroups that shape healthcare policy and advocacy, and frequently speaks at major industry events.

Whether she's on stage as a keynote speaker, in a classroom as an educator, or behind the mic connecting with listeners, Taya Chapions has a core message: It's a great time to be in healthcare, if you're up for change and up for challenge." Her work empowers leaders to rethink systems, embrace innovation, and pursue meaningful improvement every day.

I'm Cissy, your host of the Hidden Pulse with Cissy, where we explore the stories, systems, and conversations shaping the dental and medical healthcare. My goal is to talk with every individual in the industry, from front-office staff running day-to-day operations to doctors and the CEOs of dental and medical companies. With passion for insight, impact, and meaningful dialogue, I bring together voices that challenge the status quo and inspire thoughtful change. Each episode is about uncovering the individual and thier journey, and how they drive progress, because the most important truths are often the ones you don't hear out loud.

My contact information is:

Cissy Mangrum, MBA, CMPE, CPC, GSD

Principal Consultant and Founder of MaximizeRCM Consulting & Chief Revenue and Growth Officer of RevTech Partners

Reach out to me @ [email protected] or [email protected]

Welcome to the Hidden Pulse with Cissy. I am thrilled to spotlight Tina Patterson, whose career in dentistry spans more than a decade and bridges both clinical excellence and business expertise!

Tina began her journey as a registered dental assistant in private practice before joining the University of Tennessee College of Dentistry. There, she supported oral and maxillofacial surgery residents and assisted with complex surgical procedures, giving her deep insights into patient care, clinical workflows, and the challenges clinicians face daily.

After years in surgery, Tina transitioned into the business side of dentistry, stepping into marketing and sales, where she partners closely with dental practices and DSOs. Her strong clinical foundation, paired with hands-on experience supporting doctors, has fueled her success in enterprise sales, especially as dentistry evolves toward AI-driven solutions.

Tina is especially passionate about how artificial intelligence is transforming dentistry, improving efficiency, elevating patient care, and driving stronger practice outcomes. She is energized by being part of the innovation shaping the future of the industry.

I am your host, Cissy Mangrum, CoFounder and CRO of RevTech Partners and Maximize RCM Consulting. This is the Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit.

You can contact me for your Revenue Cycle Management needs @ [email protected]

You can contact me for your Revenue Cycle Management AI Technology Tools @ [email protected]

Welcome to the Hidden Pulse with Cissy and My Guest, Max Alsgaard-Miller. Max is the founder of Alsgaard Miller Consulting, where he is a healthcare technology consultant, helping health-tech companies build, integrate, and scale products within the athenahealth ecosystem and other EMR systems across the healthcare space. With more than a decade of experience in product development, implementation, and operations at athenhealth, he brings deep practical insight into how clinical software succeeds in real-world clinical and practice management workflows. Max now advises start-ups and digital health teams on API strategy, workflow optimization, and go-to-market execution. He holds an MBA from Vanderbilt University and works with clients nationwide to accelerate adoption and growth.

Additional details to our show today, we will be talking about Price Transparency and how that affects hospitals, doctors, and patients!

I'm Cissy Mangrum, your Host, Co-Founder, and CRO of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs, build OKRs, and turn your data into actionable return on revenue.

This is The Hidden Pulse with Cissy, where every story is a pulse, every pulse is a testament to the human spirit!

Welcome to The Hidden Pulse with Cissy, the podcast where we uncover the driving forces behind bold leadership, real growth, and authentic impact. I'm your host, and today we're diving into the wonderful world of Marketing, Growth, Collaboration, and Networking with someone who's not just watching change happen; she's creating it.

In today's episode, we take the journey with Sarah Ruberg, who is the dynamic CEO and Founder of Our Thrive Tribe, a marketing and consulting agency serving dental practices, DSO, and industry partners nationwide. With more than a decade in the dental space, she built a reputation for helping brands amplify their voices through authenticity, strategic storytelling, and human-centered marketing.

Known for her energy, creativity, and people-first leadership, Sarah has become a respected speaker and thought leader, appearing in podcasts, industry events, panels, and educational arenas. Her work centers on empowering teams, building culture-rich brands, and showing organizations how relationships drive real growth.

Sara opens up about brand evolution, personal leadership, and what it takes to create connection in an industry that is rapidly changing.

I am Cissy Mangrum, Your Host, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM consulting. We operationalize your KPI, turn data into dollars, and transform your revenue cycle challenges into opportunities through technology, knowledge, education, and processes.

In this episode of The Hidden Pulse with Cissy, I have the pleasure of sitting down with Dr. Brad Hughes, CEO and founder of Vision Dental Partners. Dr. Hughes is not just a dentist; he's a visionary leader who is reimagining what it means to build and lead a thriving dental practice.

A third-generation dentist and entrepreneurial trailblazer, Dr. Hughes has been practicing dentistry for over 17 years. Through Vision Dental Partners, he is pioneering a physician-led partnership model that balances clinical excellence with leadership development, helping doctors and their teams grow in both skill and purpose.

Over the past year, Dr. Hughes has emerged as a strong voice on LinkedIn, Instagram, and Facebook, sharing insights on accountability, authenticity, and cultivating a genuine "growth mindset." His focus extends beyond scaling practices; he's passionate about developing people, building strong teams, and fostering community growth.

In today's conversation, you'll feel his passion and hear why he believes dental leadership needs to be approached in a different way. We'll dive into how he's building a partner-based network across Indiana and South Carolina, how he develops leaders within his organization, and what he sees as the future of dentistry.

So grab your coffee, tea, or favorite drink, settle in, and enjoy the conversation. And if you love what you hear, don't forget to like, subscribe, and share this episode with your friends — it helps us grow The Hidden Pulse community and bring you more inspiring stories like this one.

I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processes. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit!

You can contact me at [email protected] or [email protected]

Check out our website www.revtechpartners.com