Shawntea "Taya" Goardan is a dynamic educator, author, keynote speaker, and healthcare innovator dedicated to disrupting the status quo in healthcare to create positive, meaningful change. With more than two decades of industry experience, she blends expert healthcare policy knowledge with a passion for collaboration and continuous improvement, inspiring leaders to elevate patient care, operational performance, and organizational strategy.

Taya currently serves as CEO of Atlas * Perpetua Healthcare Consulting, where she helps organizations transform their RC, Compliance, and Operational excellence strategies. She is also a sought-after educator and professor, sharing her insights with future leaders and seasoned professionals alike. Tay holds an MBA from Creighton University and a Bachelor's from Bellevue University. She is also a fellow and board-certified medical practice executive (FACMPE) and a Certified Medical Office Manager (CMOM).

As an accomplished author and thought leader, Taya has coauthored industry-leading books, including Revenue Cycle Management: Don't get lost in the financial maze, and contributed to key healthcare innovation publications. She is active in National Associations, serving on councils and workgroups that shape healthcare policy and advocacy, and frequently speaks at major industry events.

Whether she's on stage as a keynote speaker, in a classroom as an educator, or behind the mic connecting with listeners, Taya Chapions has a core message: It's a great time to be in healthcare, if you're up for change and up for challenge." Her work empowers leaders to rethink systems, embrace innovation, and pursue meaningful improvement every day.

I'm Cissy, your host of the Hidden Pulse with Cissy, where we explore the stories, systems, and conversations shaping the dental and medical healthcare. My goal is to talk with every individual in the industry, from front-office staff running day-to-day operations to doctors and the CEOs of dental and medical companies. With passion for insight, impact, and meaningful dialogue, I bring together voices that challenge the status quo and inspire thoughtful change. Each episode is about uncovering the individual and thier journey, and how they drive progress, because the most important truths are often the ones you don't hear out loud.

My contact information is:

Cissy Mangrum, MBA, CMPE, CPC, GSD

Principal Consultant and Founder of MaximizeRCM Consulting & Chief Revenue and Growth Officer of RevTech Partners

Reach out to me @ [email protected] or [email protected]

Welcome to the Hidden Pulse with Cissy. I am thrilled to spotlight Tina Patterson, whose career in dentistry spans more than a decade and bridges both clinical excellence and business expertise!

Tina began her journey as a registered dental assistant in private practice before joining the University of Tennessee College of Dentistry. There, she supported oral and maxillofacial surgery residents and assisted with complex surgical procedures, giving her deep insights into patient care, clinical workflows, and the challenges clinicians face daily.

After years in surgery, Tina transitioned into the business side of dentistry, stepping into marketing and sales, where she partners closely with dental practices and DSOs. Her strong clinical foundation, paired with hands-on experience supporting doctors, has fueled her success in enterprise sales, especially as dentistry evolves toward AI-driven solutions.

Tina is especially passionate about how artificial intelligence is transforming dentistry, improving efficiency, elevating patient care, and driving stronger practice outcomes. She is energized by being part of the innovation shaping the future of the industry.

I am your host, Cissy Mangrum, CoFounder and CRO of RevTech Partners and Maximize RCM Consulting. This is the Hidden Pulse with Cissy, where every story is a pulse, and every pulse is a testament to the human spirit.

You can contact me for your Revenue Cycle Management needs @ [email protected]

You can contact me for your Revenue Cycle Management AI Technology Tools @ [email protected]

Welcome to the Hidden Pulse with Cissy and My Guest, Max Alsgaard-Miller. Max is the founder of Alsgaard Miller Consulting, where he is a healthcare technology consultant, helping health-tech companies build, integrate, and scale products within the athenahealth ecosystem and other EMR systems across the healthcare space. With more than a decade of experience in product development, implementation, and operations at athenhealth, he brings deep practical insight into how clinical software succeeds in real-world clinical and practice management workflows. Max now advises start-ups and digital health teams on API strategy, workflow optimization, and go-to-market execution. He holds an MBA from Vanderbilt University and works with clients nationwide to accelerate adoption and growth.

Additional details to our show today, we will be talking about Price Transparency and how that affects hospitals, doctors, and patients!

I'm Cissy Mangrum, your Host, Co-Founder, and CRO of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs, build OKRs, and turn your data into actionable return on revenue.

This is The Hidden Pulse with Cissy, where every story is a pulse, every pulse is a testament to the human spirit!

Welcome to The Hidden Pulse with Cissy, the podcast where we uncover the driving forces behind bold leadership, real growth, and authentic impact. I'm your host, and today we're diving into the wonderful world of Marketing, Growth, Collaboration, and Networking with someone who's not just watching change happen; she's creating it.

In today's episode, we take the journey with Sarah Ruberg, who is the dynamic CEO and Founder of Our Thrive Tribe, a marketing and consulting agency serving dental practices, DSO, and industry partners nationwide. With more than a decade in the dental space, she built a reputation for helping brands amplify their voices through authenticity, strategic storytelling, and human-centered marketing.

Known for her energy, creativity, and people-first leadership, Sarah has become a respected speaker and thought leader, appearing in podcasts, industry events, panels, and educational arenas. Her work centers on empowering teams, building culture-rich brands, and showing organizations how relationships drive real growth.

Sara opens up about brand evolution, personal leadership, and what it takes to create connection in an industry that is rapidly changing.

I am Cissy Mangrum, Your Host, Co-Founder and Chief Revenue Officer of RevTech Partners and MaximizeRCM consulting. We operationalize your KPI, turn data into dollars, and transform your revenue cycle challenges into opportunities through technology, knowledge, education, and processes.

In this episode of The Hidden Pulse with Cissy, I have the pleasure of sitting down with Dr. Brad Hughes, CEO and founder of Vision Dental Partners. Dr. Hughes is not just a dentist; he's a visionary leader who is reimagining what it means to build and lead a thriving dental practice.

A third-generation dentist and entrepreneurial trailblazer, Dr. Hughes has been practicing dentistry for over 17 years. Through Vision Dental Partners, he is pioneering a physician-led partnership model that balances clinical excellence with leadership development, helping doctors and their teams grow in both skill and purpose.

Over the past year, Dr. Hughes has emerged as a strong voice on LinkedIn, Instagram, and Facebook, sharing insights on accountability, authenticity, and cultivating a genuine "growth mindset." His focus extends beyond scaling practices; he's passionate about developing people, building strong teams, and fostering community growth.

In today's conversation, you'll feel his passion and hear why he believes dental leadership needs to be approached in a different way. We'll dive into how he's building a partner-based network across Indiana and South Carolina, how he develops leaders within his organization, and what he sees as the future of dentistry.

So grab your coffee, tea, or favorite drink, settle in, and enjoy the conversation. And if you love what you hear, don't forget to like, subscribe, and share this episode with your friends — it helps us grow The Hidden Pulse community and bring you more inspiring stories like this one.

I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processes. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit!

You can contact me at [email protected] or [email protected]

Check out our website www.revtechpartners.com

In this inspiring episode of The Hidden Pulse with Cissy, I sit down with an extraordinary guest whose career journey is anything but ordinary. Starting in bioengineering at MIT to become a Doctor, then becoming the Chief Commercial Officer at CareDX (NASDAQ: CDNA), and now the CEO of one of the fastest-growing technology companies, focusing on solving the payment process through a high-tech Lockbox Process, saving time and money for practices. Let me introduce you:

Sasha King is the CEO and co-founder of Anatomy, a fast-growing technology company on a mission to modernize how healthcare providers manage revenue. Anatomy is redefining how providers and billing companies handle paper checks and EOBs, eliminating manual processes and unlocking cash flow with modern infrastructure. Before founding Anatomy, Sasha served as Chief Commercial Officer at CareDx (NASDAQ: CDNA), where she led commercial strategy and operations during a period of rapid growth in the transplant diagnostics market. She also serves on the Board of Directors of the National Kidney Foundation. Earlier in her career, Sasha held leadership roles across marketing, product, and commercial operations in high-growth healthcare technology companies. Sasha has an MBA from Stanford University and a degree in Bioengineering from MIT.

I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting. We operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processes. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit!

You can contact me at [email protected] or [email protected]

Check out our website www.revtechpartners.com

In this inspiring episode of The Hidden Pulse with Cissy, I sit down with an extraordinary guest whose career journey is anything but ordinary. From launching his career in technology, to taking the leap into the restaurant industry, to starting a dental practice, and finally leading one of the fastest-growing tech companies, BPK Tech, His story is a masterclass on resilience, adaptability, and vision.

With over 25 years of experience in software development and data analytics, he shares how his passion for innovation has driven him to create impactful solutions across industries, including healthcare, finance, insurance, retail, health, and construction. As the CEO of both BPK, he has pioneered automation and data solutions that are reshaping the industry.

In our conversation, we delve into the lessons he learned along the way: the importance of leadership, the power of failing fast, and the courage to get back up again. Beyond his impressive accomplishments, he also shares his dedication to mentoring teams as an agile scrum trainer and coach, empowering others to reach their highest potential.

This is an episode of grit, growth, and the hidden pulse of entrepreneurship. If you've ever wondered how to turn setbacks into stepping stones, or how to build with both vision and perseverance, this conversation will inspire you.

I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners, as well as Principal and Founder of MaximizeRCM Consulting, where we operationalize your KPIs and turn your data into real revenue. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament of the human spirit.

You can contact me at [email protected]

Check out our website www.revtechpartners.com

Welcome to The Hidden Pulse with Cissy, I am excited to share this week's episode with you! Today I welcome Jeff Cole, CEO and Founder of Pearly. I had an amazing conversation with Jeff about how he built Pearly, his experience at his first Dental Conference, and many more fascinating stories about Pearly's growth, practice, and patient impact. Pearly is a cutting-edge revenue cycle management focusing on the patient aspect of revenue cycle for DSO and private dental practices. They streamline processes and improve patient collections.

Jeff shared the real story behind building Pearly from the early days, pitching at his first dental conference without a TV to demo his product, to scaling a platform that is now reshaping how dental practices think about payments and patient experience.

Before launching Pearly, Jeff served as CEO of Path, a patient communication tool for senior care operators that was acquired in 2018. He started his career as an alternative investment analyst at Credit Suisse in New York and graduated Cum Laude from Princeton University.

Jeff also gives back to the community, currently serving on the Board of Goleta Calley Cottage Hospital Foundation, and He lives in beautiful Santa Barbara with his family.

I am Cissy Mangrum, Your Host, Co-Founder, and Chief Revenue Officer of RevTech Partners and MaximizeRCM Consulting, where we operationalize your KPIs, turn data into dollars, and transform revenue cycle challenges into opportunities through technology, knowledge, education, and processess. This is the Hidden Pulse with Cissy, where we share stories, where every story is a pulse and every pulse is a testament to the human spirit!

You can contact me at [email protected] or [email protected]

Check out our website www.revtechpartners.com

In this episode of The Hidden Pulse with w/Cissy, I'm excited to welcome Eileen Day, CEO of DVIN and Fractional CMO for dental practices and DSOs. Eileen's journey is anything but traditional; she didn't grow up in the dental industry, that is exactly why she's been able to disrupt it. With a background in engineering and experience in the automotive industry, she brings a fresh perspective and a proven track record of building brands, scaling companies, and driving real growth through strategic marketing. I've had the pleasure of getting to know Eileen over the last several years, and she has been instrumental in my transition from DSO leadership to co-founding RevTech Partners. She encouraged me, shared valuable insight, and invited me into the DVIN community, something I'm incredibly grateful for. The same generosity and sharp strategy are what she brings to everyone in the dental space. From hosting weekly DVIN calls that foster meaningful industry connections to helping vendor partners and DSO rethink their messaging and market positioning. Eileen is a force for good and for growth. In this conversation, she shares her story, her insights, and her passion for doing things differently. You won't want to miss it.

I am Cissy Mangrum, your host, Co-founder and CRO of RevTech Partners and MaximizeRCM consulting. Our focus is on enhancing dental and medical offices, ASCs, and other healthcare facilities through technology and industry expertise. We partner with practices of all sizes, ranging from a single independent practice to large DSOs and MSOs. We achieve our results by weaving cutting-edge software solutions with proven RCM and Operational strategies, taking a holistic approach to assisting our partners achieve their desired success.

Contact me @ [email protected] or through our website:

www.revtechpartners.com or www.maximizeRCM.com

In this episode of The Hidden Pulse with w/Cissy, Cissy sits down with Ken Kaufman, a seasoned CFO, bestselling author, and thought leader in the dental industry and DSO space. Ken shares his transformative journey from entering the world of dentistry to becoming a key financial strategist for multiple high-growth organizations.

Ken dives into how financial planning drives success in the DSO, Key Leadership leassons from the front line of finance, Why Feedback and mentorship are critical to personal and professional growth, What equity investors should know before entering the dental space, and the power of personal journey and relationships that has shapped and is shapping his career.

Whether you're a dental executive, healthcare investor, RCM strategist, or entrepreneur, this episode is packed with actionable insights, industry expertise, and leadership GOLD!

I am Cissy Mangrum, your host, co-founder, and CRO of RevTech Partners and Maximize RCM Consulting. Our focus is on enhancing dental and medical offices, ASCs, and other healthcare facilities through technology and industry expertise. We partner with practices of all sizes, ranging from a single independent practice to large DSOs and MSOs. We achieve our results by weaving cutting-edge software solutions with proven RCM and Operational strategies, taking a holistic approach to assisting our partners achieve their desired success.

Contact me @ [email protected] or through our Website:

www.RevTechPartners.com & www.MaximizeRCM.com