The HMO Experience Property Podcast

By The HMO ExperienceBusiness Investing

The HMO Experience Property Podcast episodes

August 24, 2020041 | Six Essential Steps To Take When Working With Investors
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)

Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)

Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your podcast hosts Matt Harris of MiRentCo London and Jamie Madill of Jamie Madill Property take a deep dive into investor compliance and the key things you need to be aware of when starting to work with prospective investors.
From FCA Regulations to the difference between joint venture & loan agreement, if you’re about to start working with your first investor then this episode of The HMO Experience Property Podcast is definitely one for you.
EPISODE HIGHLIGHTS
Introduction [00:00 – 05:32]
Types of Investors & How You can Work With Them [05:32 – 13:00]
Your Investor Checks and Documentation [13:00 – 16:45]
Types of Security You Can Offer for Funding [16:45 – 22:10]
Structuring Your Joint Ventures [22:10 – 34:27]
#JLC - Jamies Last Comment - [34:27 – 38:16]
KEY TAKEAWAYS
Working with funds from third parties is a regulated activity in the UK overseen by the FCA. Check out their website www.fca.org

Unsophisticated lenders are limited to loan arrangements in the UK. This is because it is generally accepted that the concept of a loan is widely understand.

Sophisticated lenders can enter into profit share arrangements because it is generally accepted that they have a greater understanding of risk and reward as well as loan arrangements

When entering into any financial arrangement it is hight recommended that it is correctly documented just in case things go wrong. The cost of not having an appropriate legal document to cover most eventualities could run into the hundreds of thousands of pounds. Get a solicitor to do this for you.

Most private lenders will want security in place in the event that the loan defaults. If you are also taking our bank lending then a first charge won’t be available. Alternative security could be offered in the form of a restriction, 2nd charge or personal guarantee
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured

Follow Us on Facebook - https://www.facebook.com/thehmoexperience

Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris - https://linktr.ee/iammattharris
Jamie Madill - https://www.facebook.com/jamiemadillproperty/
39 min
August 17, 2020 040 | Looking for investors? Try these 5 marketing tips to attract more TODAY ;)
RESOURCE LINK
1. The HMO Experience Website (http://www.thehmoexperience.co.uk/)
2. Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
3. Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
You will pick up some SUPER USEFUL hints, tips and tricks about attracting potential investor for your HMO Property Business! Your podcast hosts Matt Harris and Jamie Madill share how they attracted their current investors and give you some useful insights and tactics that you can start using now as you look for your first investor.
Tune in and join us for an insightful episode of The HMO Experience Property Podcast!
EPISODE HIGHLIGHTS
Introduction [00:00 – 04:40]
How we started leveraging investors [04:40 – 13:30]
Making yourself visible on social media [13:30 – 18:40]
Using networking meeting to find investors [18:40 – 24:43]
Where to go to find investors? [24:43 – 29:02]
What supporting information do you need? [29:02 – 40:13]
KEY TAKEAWAYS
1. Marketing yourself to investors might seem like a scary proposition. You may have some self-doubts or limiting beliefs but at the end of the day they are people just like us.
2. It’s never been easier to market yourself or your services to the world. Social media platforms like Facebook, LinkedIn and YouTube provide you will a global reach for little or no money. The key is providing valuable information and content that helps others whilst positions you as an expert.
3. People buy people. So, it’s unlikely you’ll develop a relationship with a potential investor or JV partner sitting behind your computer screen. You have to get out there. Check out local property networking events like Progressive Property Network, as well as general business or special interest networking.
4. Investors come in all shapes and sizes with different interests. They could be immediate family or friends on the one hand to people you have never met before. Identifying where potential investors or JV partners hang out is a key skill. Any they are probably closer than you think.
5. Having credible information to support your project or company is vital if you want to come across as professional. Think about your image and branding. Having a professionally designed and produced company brochure or project document will make you stand out.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
· Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
· Follow Us on Facebook - https://www.facebook.com/thehmoexperience
Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris
Jamie Madill
41 min
August 10, 2020039 | Six Actions to Take When Marketing To Landlords
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)

Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)

Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your podcast hosts Matt Harris and Jamie Madill chat about the number of different avenues you can use in order to market to landlords for your rent to rent HMO Property Business, including HMO lists, Social Media, Email Marketing and Guerilla Marketing.
Are you currently stuck on implementing suitable marketing tactics to attract your first or next landlord? Then this is definitely the episode of The HMO Experience Property Podcast for you!
EPISODE HIGHLIGHTS
Introduction [00:00 – 03:50]
Keeping It Simple and Be Clear [03:50 – 00:00]
Traditional Direct Marketing to Landlords [06:50 – 15:54]
Online Marketing [15:54 – 23:41]
Email Marketing, CRMs [23:41 – 27:50]
Connecting at Networking Events - [27:50 – 30:02]
Out of the Box Marketing- [30:02 – 33:55]
Jamies Last Comment - [33:55 – 36:50]
KEY TAKEAWAYS
A confused mind will never buy. Ensure that your messaging, benefits and offer is very clear otherwise it will generate more questions that provide the answers that your prospective clients want.

Be innovative in your marketing. Don’t just promote your service but consider providing valuable content in your letter and online campaigns. Not all landlords will have the same level of knowledge as you and your communication can help to advise, educate and inform as well as promote your services.

Set yourself a direct marketing budget each month based on what you can afford. It will need to cover the cost of supplies, printing and distribution. You can check out services like Stannp.com for a fully outsourced service or do it yourself.

Be creative with your online marketing presence. Start off with one channel; Facebook, for example, and build from their once mastered. Ensure your content is informative and content rich. This is a great way to position yourself as an expert in your field with your potential audience.

If you are reaching out to contacts via email marketing ensure that you are familiar with GDPR rules and guideline.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube

Follow Us on Facebook

Join us online EVERY Third Wednesday of the month
CONNECT WITH THE HOSTS
Matt Harris - https://linktr.ee/iammattharris
Jamie Madill - https://www.facebook.com/jamiemadillproperty/
37 min
August 03, 2020038 | What is The 10 Pillars of Trust and how can you use it to attract investors?
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)

Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)

Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your podcast hosts Matt Harris of MiRentCo London and Jamie Madill of Jamie Madill Property discuss how to create marketing collateral that actually works for your rent to rent HMO property business, when you’re looking to target to landlords and agents.
The key is using a framework called The Ten Pillars of Trust. “What is it?” you might be asking! Well, tune in to this episode of The HMO Experience Property Podcast to find out.
EPISODE HIGHLIGHTS
Introduction [00:00 – 02:04]

What’s In The 10 Pillars Of Trust [02:04 – 05:16

Your Logo – [05:16 – 07:32]

Mission Statement [07:32 – 10:42]

The Story [10:42 – 15:47]

Your Team [15:47 – 21:20]

Track Record & Testimonials [21:20 – 29:20]

Touch Points [29:20 – 31:00]

Core Offer [31:00 – 32:30]

Compliance [32:30 – 35:10

Contact Details [35:10 – 39:47]
KEY TAKEAWAYS
Getting your message across to a potential new client or investor is essential. Using a tried and tested framework to ensure all the essential information is conveyed in a logical and professional way will support your overall message.

Using the Ten Pillars Of Trust concept means you don’t have to invent a information or message structure yourself. Leveraging the ten component parts to the document will help you shape your message and what your can offer.

Having this document prepared professionally is highly advantageous. This document represents you and your company. Microsoft Clipart simply won’t do. Consider using a graphic designer to help create your brand identity.

Draw your experience from all the whole of your life. Most skills we learn are transferrable so leverage your corporate or employed experiences, expertise and knowledge to help position you in front of your new clients, prospects and investors.

Be clear in your communication. Having reams of words will make getting your messaging across clunky and confusing. Less is more and use good graphics and imagery to tell your story.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube

Follow Us on Facebook
CONNECT WITH THE HOSTS
Jamie Madill - https://www.facebook.com/jamiemadillproperty/
Matt Harris - https://linktr.ee/iammattharris
42 min
July 27, 2020037 | The 6 Most Common HMO Pitfalls You NEED To Be Aware Of!
RESOURCE LINK
1. The HMO Experience Website (http://www.thehmoexperience.co.uk/)
2. 11 Steps to Running your successful HMO Property Business and other resources (http://www.thehmoexperience.co.uk/resources-page)
3. Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (http://www.thehmoexperience.co.uk/)
IN THIS EPISODE
Your podcast hosts Matt Harris and Jamie Madill deep dive into the 6 most common pitfalls people are afraid when starting on their HMO property journey and what steps you can take to avoid making them.
If you’re looking to start your own HMO property journey, make sure you prepare yourself properly by listening to this episode of The HMO Experience Property Podcast.
EPISODE HIGHLIGHTS
Introduction [00:00 – 03:50]
Pitfall 1: Understanding The Regulations [03:50 – 09:32]
Pitfall 2: HMO’s Are An Advanced Business Model [09:32 – 14:50]
Pitfall 3: Will It Make A Profit [14:50 – 18:22]
Pitfall 4: HMO’s Are Too Expensive [18:22 – 26:25]
Pitfall 5: The Market Is Saturated [26:25 – 33:55]
Pitfall 6: HMO’s Are Too Much Hard Work [33:55 – 40:10]
KEY TAKEAWAYS
There are pros and cons in everything we do. It’s a question of acquiring knowledge and applying that knowledge to gain an advantage and achieving the goals we want to achieve whether that be just one purchased HMO property or building a management company looking after hundreds of properties.

Once you understand the subject matter, the uncertainty and perceived risks begin to disappear with the increase in knowledge. You still need to be mindful of the risks and being a little anxious is always good as it keeps you alert and on your toes.

The main concerns around HMO’s are the regulations that govern HMO property and managing multiple customers in one property. If you set out with a good business approach and leverage and systemise as much as you can as early as you can it very quickly turns into a low touch and profitable business without huge capital requirements

Selecting the right properties and client landlords to work with is essential to building a profitable business partnership. If you have too demanding or needy client landlords then the level of management required reduces your operational efficiency and has the knock on of reducing profitability

The main pitfall to avoid on Rent2Rent is not over stating the income or understating the costs just to make a deal work. Use a good deal analyser and ensure you take the emotion out of the assessment of the opportunity

Finally, people get concerned over being able to fill the property with good customers. If you offer the best service and have the best product (room) and charge a fair price (value) then you will get a lot of interest. It is a time honoured function of successful businesses.
If you enjoyed this episode of The HMO Experience Property Podcast, please don’t forget to subscribe, tune in and share this podcast!
CONNECT WITH THE HMO EXPERIENCE
• Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
• Follow Us on Facebook - https://www.facebook.com/thehmoexperience
Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris
Jamie Madill
44 min
July 20, 2020036 | The Best Apps To Help With Your HMO Property Business!
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)
11 Steps to Running Your Successful HMO Property Business and other resources, including our Handy HMO App Guide (http://www.thehmoexperience.co.uk/resources-page)
Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Are you looking for some useful apps to help with your HMO property business?
Your podcast host Matt Harris of MiRentCo London and Jamie Madill of Jamie Madill Property discuss the apps and tech platforms that they use within their HMO property businesses and those which you can start using today to help with your business.
Make sure you tune in to this episode and head over to The HMO Experience Resource Page to download the Handy HMO App Guide!
EPISODE HIGHLIGHTS
Introduction [00:00 – 03:35]
Finance Apps [03:35 – 08:34]
Operations Apps [08:34 – 22:56]
Marketing & Customer Communications [22:56 – 25:26]
CRM’s & Mailing Lists [25:26 – 32:46]
Jamie Last Word – [32:46 – 35:11]
KEY TAKEAWAYS
There are lots of apps and tech out there that can help you run your business. Each has a slightly different feature set. Make sure you select an app that will do the job you need to do and don’t make compromises as it will restrict you as you grow your business.

The main areas that you can systemise focus around, marketing, finance, operations and communications

Try low cost or no cost apps first before spending money on subscription services. If you have to spend on subscription services, then focus on getting a good property management and finance software package first.

When selecting an app, ensure that it is collaborative, meaning that other members of your team can access and use the app with all the same functionality. After all this is the main reason why you want to leverage tech and apps.

Before getting your team members to use the app, ensure that you understand its functionality first before training your team members. Or delegate this functionality to one of your team members and get them to train the others.

Ensure that the app compliments your processes and adds value. Have a clear idea about what you want to the app to achieve and how it is to perform before implementing it in your business.
BEST MOMENTS
“We started off by literally working with email and Excel spreadsheets to manage, not only was the money coming in of course, but obviously what all of our costs and expenses were"
If you enjoyed this episode of The HMO Experience Property Podcast, please don’t forget to subscribe, tune in and share this podcast!
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
Follow Us on Facebook - https://www.facebook.com/thehmoexperience
Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris - https://linktr.ee/iammattharris
Jamie Madill - https://www.facebook.com/jamiemadillproperty/
36 min
July 13, 2020035 | How Do I Systemise My HMO Property Business
RESOURCE LINK
1. The HMO Experience Website (http://www.thehmoexperience.co.uk/)
2. 11 Steps to Running your successful HMO Property Business and other resources (http://www.thehmoexperience.co.uk/resources-page)
3. Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Are you looking to scale your HMO property business? Do you have the right foundations in place to help your growth?
Your podcast host Matt Harris of MiRentCo London chats with Jamie Madill of Jamie Madill Property about the essential process and procedures you need to have in place in order to grow your team and scale your HMO property business.
If you’re looking to systemise your HMO property business and build your team as you prepare to grow, make sure you listen to this episode of The HMO Experience Property Podcast.
EPISODE HIGHLIGHTS
Introduction [00:00 – 03:15]
Why Should We Systemise Our Business [03:15 – 13:20]
What Standard Tasks Can You Outsource [13:20 – 22:40]
Where Do I Start? [22:40 – 25:30]
How Do I Hand Tasks Over To My team [25:30 – 28:38]
KEY TAKEAWAYS
If you want to scale your business think about setting up your systems and processes early on so that you can benefit from the efficiencies of standardising your business form the beginning

Start by making a list and mapping out your business step by step; going into as much detail as possible, so you get the overall picture of what happens in your business

Your goal is to ensure that you focus on the high value tasks of revenue generation and business performance and task the lower value actions to members of your team

To identify what tasks you should focus on. Calculate what your personal rate per hour is and anything that is less you should look to task to a member of your team.

Hand over tasks to your team members in bitesize chunks to ensure that have understood and know how to complete the task accurately. Handing over a task with no training will result in that task coming back to you prematurely or complete task failure.
BEST MOMENTS
“The sooner you do this, the better and more resilient your business will be, the more profitable it could be if you do this well, and you can get your time back, which is much more important to many, many people."
"The ideal scenario is that you keep yourself in the sort of central function of overseeing the business, but all the other tasks are leveraging out from the people"
IF YOU ENJOYED THIS EPISODE OF THE HMO EXPERIENCE PROPERTY PODCAST, PLEASE DON’T FORGET TO SUBSCRIBE, TUNE IN AND SHARE THIS PODCAST!
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured

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Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris - https://linktr.ee/iammattharris
Jamie Madill - https://www.facebook.com/jamiemadillproperty/
30 min
July 06, 2020034 | 7 Top Tips for building a great relationship with Landlords
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)

11 Steps to Running your successful HMO Property Business and other resources (http://www.thehmoexperience.co.uk/resources-page)

Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Communication is key to any relationship - whether it’s communicating with the housemates in your HMO property or communicating with a landlord about their property when taking on a rent to rent.
In this episode of The HMO Experience Property Podcast, your hosts Matt Harris and Jamie Madill take a deep dive into communicating with landlords when proposing and taking on rent to rent properties.
If you’re looking for some useful nuggets around rent to rent and discussing this strategy with a prospective landlord or building trust & confidence in an existing relationship - this episode of The HMO Experience Property Podcast is definitely for you.
EPISODE HIGHLIGHTS
Introduction
Managing Your Client Relationships
Consider Your Service Offering
What additional Service Could You Offer
Think About Building A Community
Pivoting Your Business
Communicating Tips with Your Landlord
Jamie Last Comment
KEY TAKEAWAYS
Communication is very important when you are speaking with landlords and owner about your service. If the landlord isn’t interested in guaranteed rent then find out if you can offer them a different service to build trust and confidence.

Think about what other services you could offer to clients that complement what you currently offer to generate additional revenue. It may be that the owner has a specific issue with managing their properties and that’s where you come in

If guaranteed rent isn’t viable for the landlord, then consider offering a traditional form of lettings management. The advantage is that you don’t have to guarantee a payment and you still get revenue into your business.

Sending your landlord clients, a report on the property in terms of the number of cleans, maintenance and inspections will build trust and confidence in the relationship. If they are portfolio landlords, then you may be able to win additional business form them to grow your company

Ask your client landlords for referrals to win additional business. Using testimonials as part of your marketing will generate third party validation of your service. Of course, you can only do this if you truly deliver exceptional service.
If you enjoyed this episode of The HMO Experience Property Podcast, please don’t forget to subscribe, tune in and share this podcast!
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured

Follow Us on Facebook - https://www.facebook.com/thehmoexperience

Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris
Jamie Madill
37 min
June 30, 2020THE LOST EPISODE 030 | The 6 things you need to know about key management for your HMO Property
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)

Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)

Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Hi guys - this episode SHOULD have gone out on 6th June and we have since managed to find the right edition of the episode to publish! Thanks to all of you who provided feedback about the original episode 30 that was published, which we managed to lose :)
As was originally intended, in this episode podcast host Matt Harris of MiRentCo London talks with Steve Mitchell from The HMO Company about the six important points you need to know about key management for your HMO property.
Whether you're looking for a suitable key system for your rent to rent HMO or converting your own property into a HMO, this episode of The HMO Experience Property Podcast is the one for you so make sure you tune in!
EPISODE HIGHLIGHTS
Introduction [00:00 – 02:00]

General Key Management [02:00 – 08:23]

Key Management Solutions [08:23 – 16:20]

Master Key Systems [16:20 – 18:35

Digital & Mechanical Locks [18:35 – 24:27]

The Final Word [24:27 – 27:52]
KEY TAKEAWAYS
When you take on at property for Rent2Rent ensure that you have all the keys for all the rooms, internal and external doors on signing your agreement. Ensure that you sign for all the keys with your landlord or agent so that you are not charged for lost keys.

Ensure that when you provide your customer with a set of keys the customer signs for them. Also consider asking the as part of the check in processes to use the keys to unlock and lock their bedroom door, front door and rear door so that they are familiar with how to use the keys.

There are different key management solutions from key safes to digital locks and master keys. Each have their own pros and cons just make sure you know what solution is best for you.

Lock boxes are great, but you have to ensure that you don’t forget the code. Consider using memorable numbers like your family birthdays or anniversaries and ensure that you rotate the codes periodically or when a customer or trades person has accessed the box.

Master keys are great for key management as you only have one key to hold. They are more expensive to install and replace. Having one key to access all your properties makes life super simple.

If you are looking at digital or wi-fi enabled locks then ensure that the power supply is checked and consider a back-up plan if there is a power failure or the wi-fi is disabled.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
29 min
June 29, 2020033 | You need to know these 3 things about Emergency Call Outs!
RESOURCE LINK
The HMO Experience Website (http://www.thehmoexperience.co.uk/)

11 Steps to Running your successful HMO Property Business and other resources
(http://www.thehmoexperience.co.uk/resources-page)

Sign up for weekly hacks and tips for starting and scaling your HMO Property
Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Being prepared for any kind of emergency is vital to ensure your customers get a 5-star service. We all tend to think about the regular call outs like a boiler going down but what if one of your customers has a medical emergency or the police are involved?
In this episode of The HMO Experience Property Podcast, Matt Harris of MiRentCo London talks with Steve Mitchell of Vivoco Lettings and Property Management, about their experiences with dealing with and putting in place proactive policies to deal with emergency call outs in their HMO properties.
If you’re looking to brace yourself for the world of dealing with emergency call outs in your HMO property, make sure you tune in to this episode of The HMO Experience Property Podcast!
EPISODE HIGHLIGHTS
Introduction [00:00 – 03:06]
The Boilers Gone Down [03:06 – 10:00]
Leverage the Professionals [10:00 – 15:26]
Irrational Fears [ 15:26 – 17:03]
Calling 999 – [17:03 – 26:09]
The Final Word – [26:09 – 29.25]
KEY TAKEAWAYS
It’s very important that you have a plan and process for all eventualities so that you know what to do immediately rather than creating a plan on the fly. Knowing what you need to do and the steps you or your team need to action will continue to build customer loyalty in a testing time.

Having regular checks on the items that can go wrong it essential to spot potential issues before they go wrong than always waiting and being reactive to solve problems when they go wrong.

Should you have to call the ambulance service then ensure

Always to take next of kin details as part of the move in process so that should you
need to contact someone on behalf of your customers then you have all the
information to hand.

Understanding the root cause of a callout is critical to ensure that the issue doesn’t happen again. Being able to resolve issues so they don’t occur again to improve the customer service experience is something that will set you apart from the competition.

Read and understand the Housing Health & Safety Rating System [HHSRS] so that you understand what you are required to monitor. Having good paperwork and paper trail relating to the issue and how you implemented improvements across your business will stand you in good stead.
If you enjoyed this episode of The HMO Experience Property Podcast, please don’t forget to subscribe, tune in and share this podcast!
CONNECT WITH THE HMO EXPERIENCE
Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd- do8eTxZniWrcKhA/featured

Follow Us on Facebook - https://www.facebook.com/thehmoexperience

Join us online EVERY Third Wednesday of the - https://www.facebook.com/ ProgressivePropertyStPancras/
CONNECT WITH THE HOSTS
Matt Harris
Steve Mitchell
31 min

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