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The HMO Experience Property Podcast episodes
- 032 | How to take care of Rats, Mice & Bed Lice in your HMO property!
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Whether it be the sound of rodents scraping around under the floorboards stopping you sleeping at night or the tell tail red bumps of bed lice bites!
Matt Harris of MiRentCo London talks with Steve Mitchell of Vivoco Lettings and Property Management, about their experiences with handling pests! From putting in place proactive policies & steps to mitigating and stopping pest infestations on the properties they manage for themselves and on behalf of his clients, saving them thousands of pounds of avoidable costs every year.
So tune in, sit back as we explore the world of pests and pest control in this episode of The HMO Experience Property Podcast!
EPISODE HIGHLIGHTS
- Introduction [00:00 – 02;11]
- Getting into bed with Bed Lice [ 02:11 – 7:00]
- Dealing With Bed Lice [07:00 – 10:57]
- Treating the Infestation & Customer Care [10:57 – 17:05]
- Dealing with Rats & Mice – [17:05 – 23:24]
- Local Council Solutions [23:24 – 27:01]
- The Final Word – [27:01 – 29.22]
KEY TAKEAWAYS
- When you get a report of pest infestations make sure you know what you are dealing with. Get photographic evidence so that you know what you are dealing with
- If you are purchase used furniture and brining that into to your HMO ask if the furniture has been treated for pest infestation. Get this in writing.
- Act quickly of you get a report of bed lice as they tend to migrate to other parts of the property if not treated immediately
- When we approach the holiday season, send out notices to your customers reminding them about bed lice and infestations and ask them to dry clean their cloths that they take on holiday before they unpack when they get home.
- Identify a great pest control company as part of your power team so that when you need them you have a go to contact rather than having to spend time looking for a great company.
- Create a step by step process to be able to deal with potential infestations in your property. Ensure to include customer communications in that process and keep customers updated as to the resolution to reassure them
- If it’s going to be a hot summer, send notices to customers reminding them about waste management and bin management to ensure rodents and flies are not being encouraged into the house or onto the property.
Enjoyed this episode of The HMO Experience Property Podcast? Make sure you subscribe & share the podcast!
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
- Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
31 min - 031 | How to keep drains unblocked in your HMO property!
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Drains. No one likes them and they are a bit of an after thought. But when one gets blocked it can cause no end of problems, issues and expense if not treated properly.
In this episode of The HMO Experience Property Podcast, Matt Harris of MiRentCo London talks with Steve Mitchell of Vivoco Lettings and Property Management, a Bedford & Northampton based boutique HMO management company, about his experiences with dealing with and putting in place proactive policies and steps to reduce the number of blockages which saves his customers thousands of pounds of avoidable costs every year.
So tune in, sit back as we explore the world of blockages and drain management in this episode of The HMO Experience Property Podcast!
EPISODE HIGHLIGHTS
Introduction [00:00 – 01:35]
DIY Drain Clearance [01:35 – 09:09]
Getting In The Professionals [09:09 – 15:03]
Setting Expectations With Your Customers [15:03 – 17:33]
Don’t Forget About External Drain Covering [17:33 – 20:53]
The Final Word – [20:53 -22:15]
KEY TAKEAWAYS
- Blockages are preventable if you set out the rules and make customers aware of the causes of blockages so that they can be prevented. This would include things like not scraping food down the toilet [especially in en-suites], and wet wipes
- Blockages should be dealt with by professionals and not by amateurs. Having the right equipment is essential to clearing the blockage properly and not causing damage to the drainage system.
- Leveraging British Gas Landlord cover to include a drains service with Dyno-Rod is an essential service to have especially with larger +5 bed HMO properties.
- Make clearing your shower wastes with drain un-blocker part of your regular house maintenance routine to prevent build up and potential future issues.
- Ensure you use the right drain un-blocker for the right job. Kitchen blockages are mainly going to be fat based so an fat enzyme based liquid is better whilst showers are likely to be a build-up of hair conditioner and loose hair so a different enzyme based product will be required.
If you enjoyed this episode of The HMO Experience Property Podcast, please don’t forget to subscribe, tune in and share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
- Join us online EVERY Third Wednesday of the month at PPN St Pancras - https://www.facebook.com/ProgressivePropertyStPancras/
28 min - 030 | The 6 things you need to know about key management for your HMO Property
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your podcast host Matt Harris of MiRentCo London talks with Steve Mitchell from The HMO Company about the six important points you need to know about key management for your HMO property.
Whether you're looking for a suitable key system for your rent to rent HMO or converting your own property into a HMO, this episode of The HMO Experience Property Podcast is the one for you so make sure you tune in!
EPISODE HIGHLIGHTS
- Introduction [00:00 – 02:00]
- General Key Management [02:00 – 08:23]
- Key Management Solutions [08:23 – 16:20]
- Master Key Systems [16:20 – 18:35
- Digital & Mechanical Locks [18:35 – 24:27]
- The Final Word [24:27 – 27:52]
KEY TAKEAWAYS
- When you take on at property for Rent2Rent ensure that you have all the keys for all the rooms, internal and external doors on signing your agreement. Ensure that you sign for all the keys with your landlord or agent so that you are not charged for lost keys.
- Ensure that when you provide your customer with a set of keys the customer signs for them. Also consider asking the as part of the check in processes to use the keys to unlock and lock their bedroom door, front door and rear door so that they are familiar with how to use the keys.
- There are different key management solutions from key safes to digital locks and master keys. Each have their own pros and cons just make sure you know what solution is best for you.
- Lock boxes are great, but you have to ensure that you don’t forget the code. Consider using memorable numbers like your family birthdays or anniversaries and ensure that you rotate the codes periodically or when a customer or trades person has accessed the box.
- Master keys are great for key management as you only have one key to hold. They are more expensive to install and replace. Having one key to access all your properties makes life super simple.
- If you are looking at digital or wi-fi enabled locks then ensure that the power supply is checked and consider a back-up plan if there is a power failure or the wi-fi is disabled.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
28 min - 029 | 5 Reasons Why Regular Inspections Are Important for your HMO Property!
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for our weekly newsletter packed full of HMO Hacks & tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your podcast host Matt Harris of MiRentCo London talks with Steve Mitchell from The HMO Company about the top 5 reasons why regular inspections are so important for your HMO property in order to keep your housemates, customers and tenants safe.
This episode of The HMO Experience Property Podcast is a deep dive into one of the key areas of operation for your HMO property so make sure you tune in!
EPISODE HIGHLIGHTS
- Introduction [00:00 – 01:40]
- Importance of Regular House Checks [01:40 – 10:25]
- Apps for Checklists [10:25 – 12:45]
- Compliance & Audit Requirement [12:45 – 22:40]
- Resolving issues Quickly [22:40 – 29:30]
- Getting on Top of Waste Management [22:40 – 32:30]
- Getting Your HMO License [32:30 – 38:29]
KEY TAKEAWAYS
- Regular house checks will identify small maintenance jobs that can be dealt with quickly and easily by your handyman. Rectifying these small jobs quickly will provide a better service to your customers and less costly than if allowed to escalate into bigger repair jobs.
- Creating a check list of things to check will keep your inspections consistent and will allow you to task the job to other people in your team when you have them.
- Consider using an App to store your checklists so that you can link in your team and create an audit trail of your house checks.
- Ensure that you are aware of the regulatory and compliance requirements especially in relation to fire alarm checks & maintenance, electrical safety and gas safety checks.
- Monitor what maintenance issues happen in your properties. If you start to see a trend than look for a solution to rectify. One such example is putting hair catchers into shower trays to prevent blockages.
- Build up a small stock of consumable items like lightbulbs, drain un-blocker, hair catchers that can be installed during the house checks rather than having to go back to resolve these issues quickly.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
- Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
39 min - 028 | 3 Things You Need To Know About Protecting Your Property Assets
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your host Steve Mitchell of The HMO Company talks with Martin Lunn from specialist asset protection company ProtectionSupermarket.co.uk about the three things you need to know about protecting your property assets.
Make sure you protect your property assets by tuning in to this insightful episode of The HMO Experience Property Podcast!
EPISODE HIGHLIGHTS
- Introduction [00:00 – 00:47]
- What Is Asset Protection? [00:47 – 03:03]
- Death And Taxes! [03:03 – 07:11]
- It’s Not Just For Portfolio Landlords [07:11 – 10:34]
- Can I Protect My Assets Via A Company? [10:34 – 12:35]
- Is There An Ideal Time To Do This? [12:35 – 14:00]
- What is A Trust? [14:00 – 19:36]
- Get Personal With Your Insurance Broker [19:36 – 22:45]
KEY TAKEAWAYS
- Critical Illness is a key cover that many entrepreneurs and self-employed people don’t think about. Critical Illness cover provides income for you and your family if you become incapacitated and unable to earn an income. This cover acts as a back stop to your inability to generate income.
- Ensure that you review your property protection policies frequently to ensure that you have adequate cover and that you are not overpaying for your protection. Also consider if any property alterations or extensions have been added to your policy cover and not left off and are not covered.
- Check that your HMO insurance policies have an adequate malicious damage cover should the worst happen. Don’t skimp on this area of cover.
- Key person insurance is simply life insurance on the key person in a business. In a small business, this is usually the owner, the founders or perhaps a key employee or two. These are the people who are crucial to a business, the ones whose absence would sink the company.
ABOUT OUR GUEST
Martin Lunn is the director of ProtectionSupermarket.co.uk, an asset protection company providing cover for Life Protection, Mortgage Protection and Critical Illness Cover.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
- Join us online EVERY Third Wednesday of the month - https://www.facebook.com/ProgressivePropertyStPancras/
24 min - 027 | 7 Things you NEED TO KNOW about Evictions for your HMO Property
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
IN THIS EPISODE
Your host Matt Harris of MiRentCo London & Steve Mitchell of The HMO Company talk about the 7 things you need to know about the eviction process for housemates, customers, tenants from your HMO property.
Having trouble with removing tenants from your HMO property? This episode of The HMO Experience Property Podcast is definitely for you so make sure you tune in!
EPISODE HIGHLIGHTS
- Introduction [00:00 – 02:50]
- Handling The Stress of Eviction [02:50 - 14:30]
- Understanding the Eviction Process [14:30 – 17:18]
- Consider Using Rent Guarantee Insurance [17:18 – 22:22]
- Always Go With Your Gut Instinct [22:22 – 30:15]
- Accept The Loss Or Debt Recovery? [30:15 – 40:26]
KEY TAKEAWAYS
- Ensure that you have a clearly defined process and trigger points regarding your non-payment of rent. Once you have hit that trigger point then act and move forward with the eviction.
- Being a member of a professional trade body such as the RNLA with a legal helpline so that you can check your actions to ensure that you are not breaking any regulations relating to eviction.
- Understand the whole process of eviction before you start the process of eviction. Decide whether you are going to serve notice yourself or whether you will employ a professional service such as Landlord Action to manage the process for you.
- Consider taking out a Rent Guarantee Insurance policy with legal cover so that the eviction process is carried out by your insurance companies legal team.
- Consider whether it is worth investing more money chasing down small amounts of debt or whether it is better to focus on getting new customer and get the rent coming in again. Have a trigger point where you will make a conscious effort to chase outstanding debt.
- Ensure that your documentation is absolutely accurate if you decide to pursue the debt. If it goes to court you will be required to demonstrate all documentation has been properly completed and served in accordance with legislation.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
- Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
41 min - Live@5! with Steve Mitchell & David Clouter | COVID-19 Edition
Welcome to Live@5! a regular bonus broadcast brought to you by Steve Mitchell and David Clouter! This regular weekly Facebook Live show has Steve and David talking about topical property events over the last week or so - who knows where the conversation will go!
ABOUT THE HOSTS
Steve Mitchell - Steve had a successful corporate career in finance and risk management before becoming a full-time property investor. He owns a portfolio of single-lets and HMOs. A black belt in Six Sigma, Steve is the project management and systems expert. Steve is also co-host of PPN St Pancras.
David Clouter - David is a property millionaire, mentor, Cambridge University graduate and former BBC broadcaster. David became an accidental landlord more than 35 years ago. Since then, he has successfully used many different strategies on his property journey, including HMOs, serviced accommodation and even hotels!!
Follow THIS LINK to get in touch with The HMO Experience!
Don’t forget to tune in Monday’s at 5pm on The HMO Experience Facebook page and join
---Send in a voice message: https://anchor.fm/thehmoexperience/message38 min - 026 | What do I do if my housemates don't pay their rent and run up MASSIVE arrears??
RESOURCE LINK
- The HMO Experience Website (http://www.thehmoexperience.co.uk/)
- Download the 11 Steps to Running your successful HMO Property Business and other FREE RESOURCES (http://www.thehmoexperience.co.uk/resources-page)
- Sign up for weekly hacks and tips for starting and scaling your HMO Property Business (https://www.thehmoexperience.co.uk/subscribe)
- NRLA Membership (https://www.rla.org.uk/join/join-form.shtml?membertype=landlord)
IN THIS EPISODE
Your podcast host Matt Harris of MiRentCo London & Steve Mitchell of The HMO Company talk about all things related to non-payment of rent and rent arrears.
Are you struggling with tenants not paying their rent? This episode of The HMO Experience Property Podcast has some really useful nuggets for you to implement straight away.
EPISODE HIGHLIGHTS
- Introduction [00:00 – 02:00]
- Is Non-payment of rent a common thing? [02:00 – 04:30]
- When & how should we escalate non-payment of rent? [04:30 – 10:04]
- Rent Reminders & Documentation [10:04 – 14:00]
- Harassment – Avoid this at all costs [14:00 – 22:49]
- Join a professional trade body [22:49 – 25:09]
KEY TAKEAWAYS
- Keep your rent paid records and administration up to date so that you know where you are with your customer payments. Look to automate the ret collection process as much as possible through apps like GoCardless
- Ensure that you have a detailed process of customer communication that escalates as the rent late days increase. Ensure that the timings between the communications are sufficient so that it is not confused with harassment
- Should your customers continue to be unresponsive then use the Citizens Advice Guide to County Country Judgement so that your customers are fully aware of the consequences of non-payment of rent.
- Should you need to have sensitive conversations with customers consider using a neutral venue. Ensure that your communications are direct and not on group channels. Ensure that you keep all records of communication between you and the customer.
- Join a professional trade body like the RNLA so that you have access to their legal advice line. Check in regularly when you have potential legal actions to ensure that you are complying with current legislation.
If you enjoyed this episode of The HMO Experience Property Podcast, PLEASE don’t forget to subscribe & share this podcast!
Make sure you rate & review the podcast HERE - thank you :)
CONNECT WITH THE HMO EXPERIENCE
- Subscribe on YouTube - https://www.youtube.com/channel/UCnFoaXd-do8eTxZniWrcKhA/featured
- Follow Us on Facebook - https://www.facebook.com/thehmoexperience
- Join us online EVERY Third Wednesday of the - https://www.facebook.com/ProgressivePropertyStPancras/
26 min - Jamie Madill chats to Alex Sapala about how to finance your next HMO property deal a joint venture| COVID-19 Edition | The HMO Experience Bitesize LIVE
In this episode of The HMO Experience Bitesize LIVE, your host Jamie Madill chats with Alex Sapala about. his property journey and how to finance your next HMO property deal via a joint venture!
ABOUT THE HOSTS
Jamie Madill - After an 18 year career in advertising Jamie became a full-time property investor with a property portfolio of single-lets & HMOs and with Steve, they have created a successful Rent2Rent HMO business. Jamie is an international public speaker and co-founder of Progressive Property Network and co-host of PPN St Pancras.
Follow THIS LINK to get in touch with The HMO Experience!
See Matt, Jamie Steve live at PPN St Pancras every third Wednesday of the month, more details HERE!
---Send in a voice message: https://anchor.fm/thehmoexperience/message57 min - Live@5! with Steve Mitchell & David Clouter | COVID-19 Edition
Welcome to Live@5! a regular bonus broadcast brought to you by Steve Mitchell and David Clouter! This regular weekly Facebook Live show has Steve and David talking about topical property events over the last week or so - who knows where the conversation will go!
ABOUT THE HOSTS
Steve Mitchell - Steve had a successful corporate career in finance and risk management before becoming a full-time property investor. He owns a portfolio of single-lets and HMOs. A black belt in Six Sigma, Steve is the project management and systems expert. Steve is also co-host of PPN St Pancras.
David Clouter - David is a property millionaire, mentor, Cambridge University graduate and former BBC broadcaster. David became an accidental landlord more than 35 years ago. Since then, he has successfully used many different strategies on his property journey, including HMOs, serviced accommodation and even hotels!!
Follow THIS LINK to get in touch with The HMO Experience!
Don’t forget to tune in Monday’s at 5pm on The HMO Experience Facebook page and join
---Send in a voice message: https://anchor.fm/thehmoexperience/message43 min
About The HMO Experience Property Podcast
From the publisher's feed
Unsure about how to generate income from Rent2Rent HMO or investing in HMO property? The HMO Experience Property Podcast will help.
Listeners love the knowledgeable & entertaining way Matt Harris, Jamie Madill and Steve Mitchell bring you practical advice about how to start and scale your own HMO property business so that you can create job-replacing income.
Matt, Jamie and Steve share their expertise & experiences in applying Rent2Rent and HMO property investing tactics that will help you generate income fast and gain financial freedom with your own portfolio of HMO properties.
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