The Human Centered Design Podcast (Premium)

I caught up with Sarah Kearns, a nurse from Dublin, Ireland. Myself and Sarah connected through a mutual desire to create a service to reward the incredible nurses, alongside the incredibly talented Amy Huberman in Ireland - and the 3 of us are working on a project at the moment called Thank You Nurses. More on that later in this episode.

In this episode you will hear the real life stories from Sarah of what life is and was life during the global pandemic, how hard these incredible people work. I wanted to shine a light on this area of society, where the work we do as system and service designers has an direct relationship often with life and death -

I don’t say this lightly, but Sarah is one of my heroes. They all are. I know you’re going to love this episode.

https://www.linkedin.com/in/sarah-kearns-5b99361a2/

https://www.instagram.com/_handsonhealth_/

https://handsonhealth.ie

Hello and welcome to Christmas special of This is HCD. 

My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland. I’ve just returned from a Christmas weekend with my family and officially excited about having some time off.

Before I jump into this episode with our special guest, I want to give a shout out to a few people who have made a difference to my life this year. 

First off all I’d like to give a shout out to all the sponsors who ran ads with us, became a patron, hired me to train or coach teams through This is HCD. This is part of how we keep our heads above water folks - and it’s how I can keep producing the podcast. 

I’d like to personally thank a few people as it’s the season for reflection. First off all, Lisa, my EA who works with me to make everything happen work wise for me, all the editors on the podcast, Jakob Schneider, Adrienne Tan, Rachael Dietkus for being awesome friends and supporter of all that I do who encourage me to keep going and helping give me the strength to continue doing what I do. My wife Vicki, who provides me with all the love in the world.

And of course, to you, the listener. The person who none of this would be possible if you didn’t listen in and help share the word to people.

Thanks again for everything and signing off for 2022 with more so many incredible episodes lined up.

Any ideas who the special guest is?

Tune in to find out...

I caught up with Jo Szczepanska - a phenomenal design talent based out of Melbourne, Australia. Jo sent me an article that they wrote a while ago about persona’s, and it was so good that I thought we should do an episode to dig into it a little deeper. Jo’s one of my favourite people and designers and is a great brain, and heavily involved in the co-design space.

Other links

John Booth is a well-known figure in EU data centre circles, primarily for his role as reviewer for the EU Code of Conduct for Data Centres and his work with the Certified Energy Efficiency Data Centre Award. 

I started by asking John if he thinks data centers are doing enough to conserve energy, water and materials in this time of crisis. I gave an example of a 2021 survey which found that 63% of data center managers thought “there is no business justification for collecting water usage data.”

Yes, thought there are laws coming from the EU that should change that attitude.

I caught up Royce Wong, Co-Founder and CEO of InOrbit and Global Director - Product Design at BigCommerce. Royce is based out of Sydney, Australia and in this conversation we speak about Big Commerce’s growth, a strategic direction and differentiation. We speak about the balancing of two titles with his start up InOrbit, that is setting out to tackle the asynchronous collaboration space. Royce is awesome and I know you’re going to love this episode.

Transcript & Shownotes:

www.thisishcd.com/episode/royce-wong-scaling-design-at-big-commerce-building-the-future-of-asynchronous-collaboration

I caught up with great friend of the podcast, Amy Bucher. Amy is author of Engaged on Rosenfeld Media and we chat about her role of CBO (chief behavioural officer) at Lirio.

On Lirio's website, they state 'Our purpose is to combine the power of behavioural science with artificial intelligence to drive positive behavior change for the betterment of all people'.

We chat about how this works within the delicate realms of healthcare - and makes for a fantastic conversation.

View transcript, show notes

https://www.thisishcd.com/episode/amy-bucher-applying-behavioural-science-within-the-healthcare-realm

Hello and welcome to This is HCD. My name is Gerry Scullion and I am a designer, educator and host of This is HCD, based in the wonderful city of Dublin, Ireland.

Our goal here is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

If you’re new around here, let me tell you a little bit about This is HCD. It started life in Sydney, whilst I lived there for nearly 14-years. We have been creating content for over 5-years - all for the love of sharing knowledge to the global design community. At the moment, this podcast is my main focus in my career and growing it is my number 1 goal. There are a few things you can do if you want to help This is HCD.

Also we launched a space on This is HCD.com where you can take courses now on visualisation, design research, UX and Service Design - check it out.

In this episode I speak with Dr Helena Darwin, a UX Researcher based in New York City. Helana has a doctorate in Sociology and is the author of the book ‘Redoing Gender: How Nonbinary Gender Contributes toward Social Change’.

We connected recently on LinkedIn about a series of posts that Helana made about the affect that businesses can put on people to train outside of work hours. I had several conversations with people I’ve coached over the years about this topic, and as you will see, it’s a pandoras box that Helana fantastically describes in great detail.

We had a few technical issues on this episode, but thanks to the wonderful editors on the show, we managed to put all the pieces together! 

Let’s jump in...

In this episode I chat with Kelly O Dowd, a recently graduate from NCAD in Ireland. We chat about what the experience was like leaving University, her search for jobs, and where they feel there’s opportunity for universities to better support students in that highly emotional stage of life - the transitional period between Uni and working life.

Kelly is totally fantastic and I know you will get a lot out of this episode. 

Let’s jump into the episode.

Full transcript and show notes are available here:

https://www.thisishcd.com/episode/kelly-odowd-they-want-you-to-have-so-many-skills-for-an-entry-level-job

I caught up Mansi Gupta, founder of Unconform. Mansi is a designer, researcher and is working to increase the dialogue regarding the intersection of women and design. She’s been exploring the short comings of Human Centered Design, and we chat openly about where and how she sees the problems. 

• Transcript and show notes are available on https://www.thisishcd.com

I caught up Scott Jenson recently - Scott refers to himself as a battle scarred veteran of the software industry. 

He has been doing user interface design and strategic planning for over 30 years. He worked at Apple on System 7, Newton, and the Apple Human Interface guidelines. He was UX director of Symbian, VP of product design for Cognima, managed mobile UX for Google and was a creative director at frog design in San Francisco.

Scott returned to Google in 2013 to lead the Physical Web project and research future Android UX concepts. In 2021, Scott left Google to explore life outside.

In this episode we drill into Scott’s focus at the moment, Design within FOSS (free and open source software). We plan on recording two episodes, so this is Part 1. Part 2 will follow in early 2023.