The Human Centered Design Podcast (Premium)

In this episode I speak with Hinrich von Haaren, Co-Founder of Content Design Academy at Content Design London and now author of Content Transformation - a fantastic book that no doubt will find its way into the hands of the UX and Service Design community over the coming months. It’s an awesome book and we chat about this exclusively in this episode.

The book sets out to enable a content alpha to occur in businesses, how to go about this, including setting it up and all the way through to measurement. Hinrich is awesome and we know you are going to enjoy this podcast - so let’s jump in

•Buy the book:https://contentdesign.london/shop/content-transformation-by-hinrich-von-haaren-paperback

•https://www.linkedin.com/in/hinrich-von-haaren-05768a15/?originalSubdomain=uk

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In this episode I speak Ben Reason, Founding Partner of Live|Work in the UK. Ben has co-authored Service Design from Insight to Implementation and Service Design for Business: A Practical Guide to Optimizing the Customer Experience released in 2016. In this conversation we chat about a few things, but mainly around Ben’s own journey through Design, starting out in Liverpool in the mid-90’s and his entry into the world of Service Design later that decade.

We chat about the work Live|Work do and also a new framework titled Three Velocities of Change - what this means, where it originated and why this is so important to not only Ben, but to the LiveWork team.

https://www.linkedin.com/in/breasy/

https://www.linkedin.com/feed/update/urn:li:activity:7008020506171875328/

https://liveworkstudio.typeform.com/to/KQpMlnmc?typeform-source=www.linkedin.com

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In this episode I chat with Andrew Francomb from the UK about their experience graduating from Lancaster University, and their experience of landing their first job. We chat about the impacts on Andrew’s mental health during this period of his life, and also how Lancaster help support their graduating students help find their feet.

-https://www.linkedin.com/in/andrew-francomb-11a8a197

Other useful links

• Become a Patron of This is HCD /https://www.thisishcd.com/become-a-patron

• Sign up to This is HCD Newsletter /https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

• Follow Gerry Scullion on Twitter /https://twitter.com/gerrycircus

• Follow This is HCD on Twitter /https://twitter.com/thisishcd

In this episode I chat with John Foley, a service designer based in London working with Livework Studio. We chat about what the experience was like leaving University, working as a design researcher - and how John made his own luck. We chat about portfolios and also the interview process for Livework. It’s a good one - lets get into it.

https://www.linkedin.com/in/designjfoley/

https://www.liveworkstudio.com

Other useful links

• Become a Patron of This is HCD /https://www.thisishcd.com/become-a-patron

•Sign up to This is HCD Newsletter /https://www.thisishcd.com/community/stay-up-to-date-with-this-is-hcd

• Follow Gerry Scullion on Twitter /https://twitter.com/gerrycircus

• Follow This is HCD on Twitter /https://twitter.com/thisishcd

I caught up with Emma Carpenter, Head of Design Experience and previously Group Director Fjord Johannesburg, Associate Director atAccenture Song. Emma had been introduced to me several months ago, as I was keen to speak to someone in consulting space inAfrica, to get a better understanding of the social and technical implications for designing services.

I am aware the blind spot in this conversation of two white practitioners of Anglo origins talking about Design in Africa, but nevertheless, I found speaking to Emma to be absolutely brilliant.They cover off some of the cultural implications around phone data, and how this perceived restriction drives potentially a more inclusive service. We chat about how western mindsets and tech organisations design for western behaviours and how this may inadvertently result in global information exclusion to African natives who favour less data intense services, which are more likely to be localised. I know you’re going to enjoy this episode...

Connect with Emma https://www.linkedin.com/in/emmacarpenter/

The Getting Started in Design podcasts are created for people looking to break into Design. We shine a light on that transitionary period between education and employment and try and understand what that experience is like for people trying to break into the industry. In my opinion it is every Designers responsibility to be that person we wished we could have met when we were looking for our first break.

I caught up Rohan Walsh, a UX designer from Port Macquarie in Australia but now based in the Lebanon. We speak about Rohan’s journey to get where he is currently - including internships atAustralia Post amongst others. Rohan is an awesome designer, filled with so much potential and quality in all areas of his life

https://www.rohanwalsh.design/bio

In this episode I chat with one of the most naturally gifted people I know, Alexa Mitchell. Alexa’s helping out with Makers & Doers as a Faculty Member at the moment, meaning they help curate lesson plans and curriculum.

Connect with Alexa on https://www.linkedin.com/in/alexa-mitchell-76770498/details/experience/

Makers & Doers School: https://www.makersanddoers.school

I caught up with Amy Hupe, a content designer and design system consultant based in the UK.

In this conversation we drill into what a Design System is and is not, and talk about the governance processes around managing Design Systems - leaning on Amy’s 7year experience whilst working at GDS in the UK and more. Amy is a total rockstar and I know you are going to love listening to her

8 Feb https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504817993207

15 Feb https://eventbrite.co.uk/e/writing-design-systems-documentation-tickets-504840249777

https://amyhupe.co.uk

https://twitter.com/amy_hupe/

Dr Melvin Vopson is a truly fascinating character and deep thinker. A physicist, he is the proposer of the mass-energy-information equivalence principle, has identified a technological singularity called the Information Catastrophe and has discovered the second law of information dynamics. Melvin is the co-founder and Chief Scientific Officer of the world's first Information Physics Institute. His current scientific interests revolve around theoretical and experimental studies involving all aspects of information physics. I started by asking Melvin about his theory that information has its own weight, a weight independent of the device it is stored on.

I caught up with Karel Vredenburg, Karel is currently IBM Global Vice President, Client Insights and Research and responsible for leading the company’s global team of researchers and the insights they provide to product, services, and executive teams.

Karel joined IBM in 1988 after having done graduate studies, research, and teaching at the University of Toronto. He introduced User-Centered Design at IBM in 1993 and assumed a company-wide role in 1995 leading IBM's community of designers, leading the development of design methods, languages, and technologies, and leading the design of the commercialization of the IBM Watson. In 2013, Karel help found a new IBM Design program together with General Manager of Design, Phil Gilbert, and IBM Fellow, Charlie Hill. Karel personally introduced the new design program which included Enterprise Design Thinking to IBM product development laboratories worldwide and introduced a tailored version of it to IBM consulting services and technology services organizations worldwide from 2014 through 2016. He next focused on the development and activation of Enterprise Design Thinking for client facing professionals worldwide and rolled that to IBM’s top client accounts in 2017 and 2018. He has also conducted workshops with the c-suite and senior executive teams of hundreds of industry leading companies worldwide as well as with startups, scale-ups, and public organizations. 

We chat about lots of amazing areas, such as where Design needs to go in the future to be more affective, Design Coaching, Design Education and cover off some of the key insights from the work that Karel and Don Norman have been working towards with the Future of Design Education project. Karel is awesome and I know you will love this conversation - 

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