Anonymous Joe takes the lead in this week's discussion on professionalism with the Jerks. Perception is reality, especially in the customers' homes, and Fancy Joe knows how to do it right!

In episode 20 The Jerks discuss some of the ins and outs of heat pumps, and continue to abuse Anonymous Joe.

Episode 19 finds The Jerks trying to uncover the best ways to organize an HVAC installation. They discuss how to make sure the customer gets what they were promised and paid for, and that it is efficient and profitable for the company.

In episode 18 The HVAC Jerks talk about their trip to Atlanta for the AHR show. While they discuss the fans, fellow podcasters, and new products, it's still unclear as to whether Anonymous Joe went, or not; was he really in disguise and walking 15 feet behind Rich and Kevin the whole time? Could be...

Most of us understand how a bad duct system can create many problems in an HVAC system, regardless of how well the equipment was installed. In Episode 17 The Jerks talk about common duct problems and how new technologies may minimize some of their effects.

This week the Jerks tackle the fundamentals of load calculations; what they are, why we do them, and how they can help us.

In episode 15 The Jerks begin the discussion on what it really takes to start and run your own business. Rich, Kevin, and Joe go through the challenges and rewards of giving up the steady paycheck in exchange for being the boss with their unique (read, dopey) flair. Join them and learn something!

No matter what you call it, adding-on, enhancing the sale, or just plain upselling, sales are an important part of an HVAC technician's job. It can be done with the customer's best interest in mind, or with the worst of intensions. Listen to what The HVAC Jerks have to say and make sure that you know the difference.

Most of us have had mixed experiences with supply houses; some really good, some horribly bad. The Jerks discuss why contractors get so frustrated with some counter people, and also why the problem is so difficult to fix. Listen to what they have to say, and then tell them why they're wrong!

This battle has been going on for a long, long time people. Are you selling an equipment brand, or are you selling your brand? Listen to what The HVAC Jerks have to say, then let them know what you think at [email protected] ! And, they've got new music this week, too!