In this episode of The Hyperengage Podcast, hosts Taylor Kenerson and Adil Saleh talk with Shareth Ben, Chief Customer Officer of Apptega, to explore his extensive experience in scaling customer success teams, particularly at Securonix, and navigating the complex landscape of SaaS, technology, and cybersecurity. Shareth discusses the importance of stakeholder buy-in, breaking down silos, and leveraging digital strategies and community initiatives to enhance customer engagement and education. He shares valuable insights into the unique challenges of customer success in cybersecurity, emphasizing adaptability, strategic pivoting, and the critical role of customer operations. Shareth also offers leadership advice for building collaborative, high-performing teams, highlighting the significance of empathy, active listening, and the strategic deployment of "adhesives" to foster interdepartmental cooperation.

In this episode of the Hyperengage podcast, hosts Adil Saleh and Taylor Kenerson speak with Arjun Sundararajan, CEO and co-founder of Zync AI, discussing the evolution of companies into media entities through AI in 2024, the importance of authenticity in AI-generated content, and the growing role of podcasting in community building and marketing. They delve into the ease of content creation for various creators, the benefits of podcasting for startups, and the functionalities of Zync AI’s platform, which simplifies podcasting for businesses with features like a state-of-the-art recording studio and comprehensive post-show content management. The episode also covers Zync AI's customer success strategies, onboarding processes, data management, and future plans for scaling and enhancing customer experiences.

In this episode of The Hyperengage Podcast, Adil Saleh converses with Ludmila Milla who is the CEO and co-founder of UJJI. UJJI is an AI-powered learning management platform that helps teams manage documents and workflows effectively. Ludmila shares the platform's genesis, rooted in her extensive experience in HR and entrepreneurship, both in Brazil and the UK. UJJI emerged from a desire to convert passive learning into actionable knowledge, facilitating daily practice and habit formation within teams. The platform, developed with insights from neuroscience and validated in an incubator in Oxford, aims to address the challenges of knowledge retention and application in fast-paced business environments. Through its SaaS offering, UJJI targets startups and scale-ups, providing a scalable solution for improving internal learning management and customer education. The podcast highlights UJJI's role in aiding companies to streamline their onboarding processes and knowledge sharing, especially for remote teams, thereby fostering a more integrated and effective organizational culture.

In this episode of the Hyperengage Podcast, our hosts, Taylor Kenerson and Adil Saleh interview Alex Hong and Joseph Lee, from Syncly. Syncly is a new AI company that aims to revolutionize the way people work. Joseph shares his insights on building products based on customer feedback and the challenges of balancing the company's vision with customer needs. The discussion also focuses on the integration aspect of Syncly, including the constraints of a startup and the importance of choosing the right platforms to integrate with. Alex joins the conversation and talks about the role of customer success in the company's growth. The podcast also touches on Syncly's seed funding round and future plans for expansion into the voice of customer analysis market.

In this episode of the Hyperengage podcast, Adil Saleh interviews Todd Busler, the CEO and co-founder of Champify.io. Champify.io is a data analytics platform designed to assist B2B growth teams in improving their post-sale operations and go-to-market motions. Busler shares his journey into the B2B SaaS industry and his experiences at companies like Square and Heap. He explains how Champify addresses the challenges of outbound sales by leveraging a company's existing advocates to generate leads. Busler offers advice to early-stage companies on finding the right sales strategies and emphasizes the importance of customer success and support. The episode concludes with insights into Champify's hiring process, company culture, and market positioning.

In this podcast episode of the Hyperengage Podcast, Adil Saleh, our host sits down with Kristi Faltorusso, the Chief Customer Officer of ClientSuccess, to discuss her experience in customer success across various industries and product types. They discuss the evolution of roles in customer success and the importance of embracing a digitally-led model. They also touch on the significance of human touch in early-stage startups, adapting to competition in the B2B SaaS world, and reimagining the onboarding journey. They discuss the importance of aligning business objectives with software features and offer insights and advice for those looking to switch roles or join customer success.

In the latest episode of the Hyperengage Podcast, Junan Pang, Head of Customer Success at Slack, discusses the role of customer success at the company and how their product is transforming workplace communication. Pang shares his own journey in the field, as well as the unique customer success model at Slack that focuses on collaboration with sales and leveraging emerging technologies like AI. The podcast also explores the expanding possibilities within the Slack platform, such as innovative companies developing solutions on top of Slack Connect. Pang also highlights the Portfolio Excellence team at Slack, which caters to the specific needs of mature, long-term customers. Finally, Pang talks about the strategies used by Slack, including data analysis and predictive models, as well as their use of Salesforce products and homegrown systems for a comprehensive customer success model.