Terri Lewis is a senior executive at Planet Connected and a 32-year veteran of Caterpillar. She began her career in technical field support before embarking on several "mini careers," including aftermarket parts marketing, service operations, product marketing, heavy construction marketing, product development, M&A, electronic supply chain, and end of life support. Terri then spent six years in digital strategy where she learned how digitalization could completely transform a business, from customer activities to client interactions and overall company goals. Plant Services editor in chief Thomas Wilk and managing editor Anna Townshend recently spoke with Terri about how to successfully implement digital transformation initiatives.

Key takeaways

In this episode, you'll learn:

• How companies are utilizing digital transformation to improve business operations and decrease downtime

On the record

"I think that the really interesting stuff is taking data and technology and knowledge, right, and my take away was making unplanned downtime a myth. And that seems a bit bold, but I think it's doable, right? It's bringing together the elements of people, process, and technology together, and leveraging that, starting with people – emphasize people, right, it's not just about tech – and I think most companies can get there."

-Terri Lewis