So what exactly does the Chief Customer Officer do? From identifying the customer’s needs, to enhancing communication through chat bots and AI technology, Hydro Ottawa’s CCO, Julie Lupinacci, oversees all the organization’s customer related projects. In today’s episode, Julie gives us an inside look at the evolving world of customer relations, and how she leads Hydro Ottawa in keeping up with the consumer.

Have a question for Julie? Contact her by email at [email protected]

Links:

• https://hydroottawa.com/
• https://hydroottawa.com/about/governance/executive-management-team
• https://www.linkedin.com/pulse/know-your-brands-value-julie-lupinacci/

---
To subscribe using Apple Podcasts:
https://podcasts.apple.com/us/podcast/thinkenergy/id1465129405

To subscribe using Spotify:
https://open.spotify.com/show/7wFz7rdR8Gq3f2WOafjxpl

To subscribe on Libsyn:
http://thinkenergy.libsyn.com/
---
Subscribe so you don't miss a video https://www.youtube.com/user/hydroottawalimited

Check out our cool pics on https://www.instagram.com/hydroottawa

More to Learn on https://www.facebook.com/HydroOttawa

Keep up with the Tweets at http://twitter.com/hydroottawa