The Independent Minds

Untangling Communication So Teams Can Get Things Done

Maria Garaitonandia is a leadership communication strategist, which means that she helps leaders in any organisation plan how they are going to communicate with their teams. The outcome is, in many ways, that team members can answer the ‘what’s in it for me question’.

In this episode of the Abeceder podcast The Independent Minds, Maria discusses her book Untangling Communication with host Michael Millward.

They explore the elements of communications that create a team that gets things done and those that make it more difficult for teams to function.

Their conversation covers

• The different interpretations that a word can have in different places
• The problems of not understanding cultural, generational, geographic and socio-demographic differences
• How different body language can be interpreted differently
• How humour does not always travel well
• The role of emotional intelligence
• Applying situational communication theory

Maria mentions how understanding the Johari Window might help leaders to build stronger communication strategies.

They also discuss Maria’s Four Pillars of communication and her C.L.E.A.R approach to delivery.

This episode of The Independent Minds delivers implemental communication solutions for new and experienced leaders.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

A conversation about leading consciously at work and in life

Being led and being a leader can be something that happens to you; when it should be an activity that happens for you.

In this episode of the Abeceder podcast The Independent Minds Diane Taylor from GLOW Leadership explains the difference to host Michael Millward.

During their conversation Diane and Michael discuss

• How she helps leaders to lead consciously
• Why leaders need to understand themselves better
• How lived experience can be something that happens to you; or it can be something that makes you a better leader.
• What really happens when a leader points the finger of blame at a team member

Diane Taylor is the author of ELEVATE POTENTIAL: A Conscious Approach To SUCCESS a book that she describes as being for high achievers who want more success and balance in their career and personal life.

This podcast is essential listening for leader who wants more from every aspect of their life.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

Management Learnings from the Sports Field

Jay Paterno was a very successful college American football coach before he became an international sports pundit, writer, and podcast host.

Following the publication of Blitzed! The All-Out Pressure of College Football's New Era, his third book Jay joined Michael Millward on the Abeceder podcast The Independent Minds to discuss the lessons business managers can learn from the world of elite sport,

The obvious thing to learn is that running a sports team with talented elite athletes is very similar to running a talented business team. The difference is in how sports coaches like Jay manage the challenges so that the team performs well each week

They discuss

• Building relationships based on shared values
• Making the correct hiring decisions
• Balancing individual egos with teamwork by turning Me I individuals into We Us people
• Making rewards work
• Managing external influences
• Being a role model to the team

This podcast is essential listening for every manager who are building a team.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

Successful selling depends on building trust, but how do you build trust?

Scott Schilling is an internationally successful sales person who became a much in demand international sales trainer and speaker.

In this episode of the Abeceder podcast The Independent Minds Scott explains his approach to successful selling to host Michael Millward.

Scott explains how he encourages sales people to become assets to their customers, by helping their clients to identify problems and find the right solution.

They discuss

• The importance of human-to-human communication skills in building trust
• Developing a unique personal selling proposition to facilitate people to people business
• Why selling is a people helping activity
• Why selling is an education process
• Scott’s definition of what makes a sales person a sales professional
• Why the long-term view is always a good idea
• The difference between building trust and being trust worthy
• How every conversation is a sale regardless of context
• The decisions potential sales people must make when embarking on a sales career

This podcast is essential listening for every sales person who wants to build a successful business.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

Lessons from major disaster management for organisations who are addressing a crisis.

Angela Devlan is a crisis management expert, founder and CEO of Meridian Ventures, and Co-Founder and COO of Novera Sports Agency,

In this episode of the Abeceder podcast The Independent Minds Angela and host Michael Millward discuss how disaster managers communicate key information to the front-line workers and the lessons that any manager can learn from their approach.

They discuss

• The importance of having a plan for the crisis and training your team in how to implement that plan.
• The role a leader plays in crisis management.
• Applying humanity to the way the plan is implemented
• Honesty and transparency in communications
• Acknowledging that some people are affected personally by the crisis

This podcast is essential listening for anyone who wants to understand how to communicate with their team during a crisis so that the team stay focused on completing the crisis plan.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

A Team Building Strategy for Overloaded Leaders Who Want Stronger Team Trust, Better Results, and More Time

Daria Rudnik is a Team Architect who helps leaders design self-sufficient, high performing teams.

In her book, CLICKING: A Team Building Strategy for Overloaded Leaders Who Want Stronger Team Trust, Better Results, and More Time Daria provides a practical guide to implementing the five pillars that support self-sufficient high performing teams that thrive in a crisis.

In this episode of the Abeceder podcast The Independent Minds Daria and host Michael Millward discuss

They discuss the

• Five pillars of effective team work
• Difference between collective action and combined action
• Responsibilities of team leaders
• Conversations that hppen within teams
• Psychology of teamwork
• Team work in an individual world
• Trust within teams
• Remote teams
• Multi-cultural and multi-generational teams
• Transferring between approaches
• Team leaders as team facilitators

This podcast is essential listening for anyone who needs to build or lead a team.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

How to make a Learning Management System work effectively

After serving in the US Marine Corp Chris Dundy became an educator, before founding Flagship LMS.

In this episode of the Abeceder podcast The Independent Minds Chris and host Michael Millward discuss how any organisation can maximise the value they get from a learning management system.

They discuss

• How Chris’s military experience influences his approach to delivering learning
• The need for learning to fit with the C-Suite vision
• The challenges of providing learning to employees for employers
• Create an effective learner experience
• How adult learners use a LMS
• Delivering job focused learning
• Importance of speed – get to the right learning, learning quickly
• Governance of the LMS

Regardless of whether you are looking for your first LMS or want to make better use of the LMS you have already purchased; this is the podcast you need to listen to.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

How A.I. can add value to customer relationships

Aria Webster Berry, is an accomplished marketing entrepreneur and the founder of AWB Marketing and Ignite Funnels.

In this episode of the Abeceder podcast The Independent Minds Aria and host Michael Millward discuss how any organisation can improve customer relationships by making appropriate use of artificial intelligence (A.I.) in their Customer Relationship Management system (CRM).

Aria explains how AI has developed, what it is now capable of, and how it is developing.

They discuss

• How a traditional CRM focuses on administering the relationship with the customer and how applying AI to the system enables it to manage interactions with the customer.
• Why organisations need to have a comprehensive AI strategy
• The importance of training your A.I.
• The work opportunities that A.I. will create

Far from removing jobs they agree on the opportunities that AI will create for people who are willing to adapt to the rapidly changing technical landscape.

This is the podcast for any business person who wants to explore how AI can make a difference to their customer relationships.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

The value of discussions in an anonymous environment

Hannah Verrall is a technology consultant and software designer, who was invited by David Hieatt  a co-founder of the Do Lectures to participate in an experiment.

All Hannah would need to participate is a fax machine, a classic piece of communications technology, and the time to answer one question every week for a year.

Hannah along with ninety-nine other people accepted David’s invitation, to anonymously answer one question a week for a year and the Fax Club Experiment was launched.

Now a collection of the answers produced within the experiment have been published in a book.

In this episode of the Abeceder podcast The Independent Minds Hannah and host Michael Millward discuss the experience of answering questions in an anonymous environment. What Hannah learnt from the experience and how participating in the first Fax Club Experiment has inspired Hannah to expand the experiment.

This is the podcast for any business person who wants to explore new ways of facilitating a more open way of knowledge sharing.

Buy The Fax Club Experiment from Amazon.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.

Understanding the intersection between military and civilian technology

Jason Hilker is a veteran of the U.S. Marine Corp who gained a doctorate in strategic leadership.

Reflecting on his military experience and his academic studies he started to identify how the different approaches of military and civilian leaders could be combined for the benefit of both.

In this episode of the Abeceder podcast The Independent Minds Jason discusses with host Michael Millward how his reflections developed to encompass how technology is used by the military and civilian organisations and what each might learn from the other.

In their conversation Jason and Michael discuss

• The reasons for technological advances
• Historical examples of how technological advances have created a wider impact
• The importance of monetarising technology
• The challenges of what happens to military technical knowledge when the fighting stops
• How knowledge can be shared to create an eco-system
• Using technical knowledge to build job networks

This is the podcast for any business person who wants to understand the knowledge eco-system of their own organisation.

Audience Offers – listings include links that may create a small commission for The Independent Minds

The Independent Minds is made on Zencastr, because as the all-in-one podcasting platform, Zencastr really does make creating content so easy.

Travel – With discounted membership of the Ultimate Travel Club, you can travel anywhere at trade prices.

Visit Three for information about business and personal telecom solutions from Three, and the special offers available when you quote my referral code WPFNUQHU.

Fit For Work – The Annual Health Test from York Test; assesses 39-health markers.

Use our discount code MIND25.

Being a Guest

We recommend the podcasting guest training programmes available from Work Place Learning Centre.

Matchmaker.fm is where great guests and great hosts are matched and great podcasts are hatched. Use our offer code MILW10 for a discount on membership.

We appreciate every like, download, and subscriber.

Thank you for listening.