In today's episode, Alex Schneider, president of the hotel division at Nikki Beach Worldwide, talks with host Robin Trimingham about how the luxury hotel business needs to break away from its traditional, staid model to one based on offering and executing a lifestyle experience.

In the world of measuring hotel performance, there are a many metrics that have been used for quite some time. RevPAR, revenue per available room, is the most common of the legacy metrics. But Adam Mogelonsky, noted hotel consultant, believes there is a better way. In this episode, he speaks with host Robin Trimingham about TRevPAR, total revenue per available room, and how it can change the way hoteliers capture their overall revenue performance. 

Josiah Mackenzie has been a hospitality advisor for many years. Now that 2023 has begun, he and host Robin Trimingham discuss what the best strategies are for retaining guests and generating loyalty in the 2023 hospitality landscape.

For more of Josiah's work on artificial intelligence, see his guide to AI for hotels

Kyle M.K. is the author of “The Economics of Emotion.” He believes that feelings dictate our every decision: what we eat, what we wear and, especially, what we consume. In this episode, he speaks with host Robin Trimingham about taking into consideration the aspects of emotion and just how much it impacts a customer’s likelihood of returning to a hotel.

There are many ways to effectively use artificial intelligence in the hospitality industry. Today, we're discussing the why with Simone Puorto, founder and CEO of Travel Singularity. In this episode, he and host Robin Trimingham discuss the reasons why hotels are the perfect place to implement and develop AI and machine learning technologies.

Jessica Kramer, CEO of Lodgistics, understands that artificial intelligence is a complex and often confusing topic. In this episode, she speaks with host Robin Trimingham about what AI tools really are for hotels, common misconceptions, how hotels can benefit from the technology, and what advantages it can bring to hoteliers.

Nearing the other side of the pandemic, the hospitality industry is beginning to see how structures and priorities have shifted for hotel owners and operators. Sean O'Neill, senior hospitality editor at Skift, chats with Robin Trimingham about this evolving relationship.

In a 24/7 business, hotels must remain vigil to deal with guest issues and concerns. But how do staff distinguish between real problems and the innocuous? And how should they be properly handled? In this episode, Mac Segal, CEO of AHNA Consulting group, chats with host Robin Trimingham about the best ways hoteliers can train their staff to recognize potential on-site security threats and methods to resolve them.

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Sean Folkson, CEO of NightFood, says midnight snacking and meals before bed can affect the quality of sleep. In this episode, he speaks with host Robin Trimingham about what kind of nutrition changes and offerings can be made in order to improve the quality of sleep and therefore impact hotel brand loyalty.