The Internet Report

The application opens, but users encounter errors when they try to do anything—what gives? It’s the curious case of the disappearing backend. 

Discover why application issues often show up like this, with the service reachable but unresponsive beyond rendering a basic landing page, and sometimes an accompanying error message.

In this episode, hosts Mike Hicks and Brian Tobia discuss this common problem and explore related incidents at CBA, GitHub, and Microsoft Teams. They also unpack other recent outage trends and disruptions, including the UK emergency services outage.

To learn more, check out these links:

- Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-explaining-application-outages?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp14

- Explore the Microsoft Teams outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://asinlehhlglxpowzmpqnuiyrzmniyozf.share.thousandeyes.com

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CHAPTERS
00:00 Intro
00:26 The Download
04:55 By the Numbers
07:08 Microsoft Teams Outage
13:55 GitHub Outage
16:42 Get in Touch

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Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on Twitter: @thousandeyes

Though network outages are still far more common, application outages seem to be increasing in 2023—and having bigger impacts. Tune in to learn more about this trend and dive into incidents at Okta and Instagram. 

Host Mike Hicks will also explore other outage trends from the first half of the year in this special episode reflecting on the state of the Internet in 2023 thus far.

To learn more, check out these links:

- Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-application-outages-increasing?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp13

- Explore the Instagram outage and Okta disruption in the ThousandEyes platform (NO LOGIN REQUIRED): 
Instagram: https://azavwfwqcgxyeqjyhwkicqxgsqwtcmzq.share.thousandeyes.com/

Okta: https://awoleuudwuvnwklukifbrpghghynjjwy.share.thousandeyes.com

- Internet Outages Timeline: https://www.thousandeyes.com/resources/internet-outages-timeline?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp13

- Microsoft Outage Analysis: https://www.thousandeyes.com/blog/microsoft-outage-analysis-january-25-2023?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp13

- AWS Outage Analysis: https://www.thousandeyes.com/blog/aws-outage-analysis-june-13-2023?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp13

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CHAPTERS
00:00 Intro
00:40 The Download
04:02 2023 Outage Trends: By the Numbers
11:37 Instagram Outage
17:20 Okta Disruption
21:07 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on Twitter: @thousandeyes

For three consecutive years, there appears to have been a spike in outages and degradations in May. A potential “spring cleaning effect” may explain why. 

Tune in to learn more about this possible trend and explore what happened during recent incidents at Twitter; Microsoft 365; Slack; Instagram; Apple’s iMessage; and subscription-based streaming service, Max (formerly known as HBO Max).

After watching, check out these links to dive deeper: 

Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-spring-cleaning-outage-spike?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp12

Explore the Instagram outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://aljqalczdkfpdqjynukcshuifepbwasi.share.thousandeyes.com

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CHAPTERS
00:00 Intro
01:22 The Download
07:38 Outage Trends: By the Numbers
11:40 Twitter Outage
15:01 Microsoft 365 Outages
16:23 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on Twitter: @thousandeyes

Tune in to explore ways that outages can impact distributed software development teams and what companies can learn from recent incidents at GitHub, Google Cloud, and Apple.

To learn more, check out these links: 

Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-outages-and-distributed-dev-teams?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp11

Explore the GitHub service degradation in the ThousandEyes platform (NO LOGIN REQUIRED): https://agiebiuwxkwqowctctfvdaazvvfpxzew.share.thousandeyes.com/

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CHAPTERS
00:00 Intro
00:39 The Download
04:40 Outage Trends: By the Numbers
09:22 GitHub Service Degradation
19:13 Update: Google Cloud Outage
22:45 Apple Authentication Issues
25:56 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on Twitter: @thousandeyes

 And if you want to connect with Mike in person, join us for the Cisco Live conference from June 4 - June 8 in Las Vegas. Register now and be sure to stop by the ThousandEyes booth: https://www.thousandeyes.com/events/2023/cisco-live?utm_source=youtube.com&utm_medium=referral&utm_campaign=InternetReportPulseEp11

 And don’t miss Mike’s talk on optimizing IT operations with ThousandEyes and OpenTelemetry: https://www.ciscolive.com/global/learn/technical-education/session-catalog.html?search=BRKAPP-2731#/

When it comes to your technology strategy, it's a good idea to have more than one way to access every resource—just in case. As IT environments have changed, so has the thinking around the right approaches to achieve this desired redundancy.

Two recent incidents at Google Cloud and Microsoft 365 reinforce the importance of redundancy—and the need for evolving strategies to meet this goal.

To learn more, check out these links: 

Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-redundancy-in-cloud-era?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp10

Cloud Performance Report: https://www.thousandeyes.com/resources/cloud-performance-report-2022?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp10

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CHAPTERS
00:00 Intro
00:35 The Download
03:13 Outage Trends: By the Numbers
06:58 Google Cloud Outage
18:12 Microsoft 365 Outage
25:24 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on Twitter: @thousandeyes

 And if you want to connect with Mike and Kemal in person, join us for the Cisco Live conference from June 4 - June 8 in Las Vegas. Register now and be sure to stop by the ThousandEyes booth: https://www.thousandeyes.com/events/2023/cisco-live?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp10

And don’t miss Kemal’s breakout session on rethinking network monitoring: https://www.ciscolive.com/global/learn/technical-education/session-catalog.html?search=BRKAPP-2013#/

Understanding the unique characteristics of different kinds of Internet outages can help you quickly recognize the type of incident you’re dealing with and take the right steps to mitigate its impact. 

This week’s episode discusses the anatomy of common outage categories and explores recent case studies:

- Security-related incidents: Western Digital and SD Worx outages
- A single-point-of-aggregation issue: SpaceX’s Starlink outage
- Last-mile challenges: Vodafone UK outage

To learn more, check out the links below:

- Internet Report: Pulse Update blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-anatomy-of-internet-outage?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp9

- Internet Outages Survival Cheat Sheet: https://www.thousandeyes.com/resources/internet-outages-survival-infographic?utm_source=transistor&utm_medium=referral&utm_campaign=InternetReportPulseEp9

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CHAPTERS
00:00 Intro
00:29 The Download
03:45 Outage Trends: By the Numbers
06:15 Western Digital Outage
06:38 SD Worx Outage
09:44 SpaceX’s Starlink Outage
13:16 Vodafone UK Outage
16:48 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. 

And follow us on Twitter: @thousandeyes

This week’s Pulse Update unpacks OpenAI’s ChatGPT outage and discusses why the outage actually represented a pragmatic move on the part of OpenAI. 

We’ll also discuss global outage trends; explore other recent incidents at Dish Network, Microsoft, and Virgin Media UK; and look at why responses to performance problems vary, based on application characteristics and usage patterns.

To learn more, check out the links below: 

- Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-chatgpt-outage?utm_source=youtube.com&utm_medium=referral&utm_campaign=InternetReportPulseEp8

- Explore the Virgin Media outages in the ThousandEyes platform (NO LOGIN REQUIRED): https://aoqqallcjrsdrxwjpdiizyxvnimmjgde.share.thousandeyes.com/

- Learn more about the Virgin Media outages in this deep dive podcast and blog:

Podcast: https://www.youtube.com/watch?v=6FK2MIiwKkQ

Blog: https://www.thousandeyes.com/blog/virgin-media-uk-outage-analysis-april-4-2023?utm_source=youtube.com&utm_medium=referral&utm_campaign=InternetReportPulseEp8

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CHAPTERS
00:00 Intro
00:38 The Download
4:10 Outage Trends: By the Numbers
8:37 OpenAI’s ChatGPT Outage
12:56 Dish Network Outage
16:14 Microsoft 365 Outage
20:39 Virgin Media UK Outage
27:37 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. 

And follow us on Twitter: @thousandeyes

On April 4, 2023, Virgin Media UK (AS 5089) experienced two outages that impacted the reachability of its network and services to the global Internet. The two outages shared similar characteristics, including the withdrawal of routes to its network, traffic loss, and intermittent periods of service recovery. In this episode, we discuss how the outages unfolded and what IT teams can learn from this to help navigate similar incidents in the future. 

To learn more, check out the links below: 

- Blog: Virgin Media UK Outage Analysis: https://www.thousandeyes.com/blog/virgin-media-uk-outage-analysis-april-4-2023

- Explore the Virgin Media UK outage in the ThousandEyes platform (NO LOGIN REQUIRED): https://aoqqallcjrsdrxwjpdiizyxvnimmjgde.share.thousandeyes.com/

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CHAPTERS
00:00 Intro
1:08 Overview: Virgin Media UK Outage
3:29 Under the Hood: Virgin Media UK Outage

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. 

And follow us on Twitter: @thousandeyes

HTTP 403, 503, and 504 status codes dominated the last few weeks as multiple companies experienced application degradations and outages. These incidents at companies like Okta, Twitch, Reddit, and GitHub leave important lessons on navigating similar issues and minimizing downtime for your own users.

To learn more, check out the links below: 

- Internet Report: Pulse Update Blog: https://www.thousandeyes.com/blog/internet-report-pulse-update-application-errors

- Explore the Okta and Reddit outages in the ThousandEyes platform (NO LOGIN REQUIRED): 

Okta: https://awoleuudwuvnwklukifbrpghghynjjwy.share.thousandeyes.com

Reddit: https://arblcshhhdpvslhwkuxtvukvmvnlobur.share.thousandeyes.com/view/tests/?roundId=1678820700&metric=availability&scenarioId=httpServer&testId=3561216

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CHAPTERS
00:00 Intro
00:33 The Download
2:47 Outage Trends: By the Numbers
6:14 Okta Disruption
16:47 Twitch Outage
18:46 Reddit Outage
21:24 GitHub Outage
24:03 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. 

And follow us on Twitter: @thousandeyes

It was an eventful fortnight on the Internet as Twitter, Dish Network, Akamai, and Ticketek Australia all experienced outages. Tune into our latest episode for insights from our analysis of these events and practical tips for IT teams.

To learn more, check out the links below: 

- Internet Report: Pulse Update Blog: ttps://www.thousandeyes.com/blog/internet-report-pulse-update-twitter-outages-and-more

- Explore the Twitter and Dish Network outages in the ThousandEyes platform (NO LOGIN REQUIRED): 
Twitter: https://aonfgcjryeodugjpksvxpdhuxodyjaxf.share.thousandeyes.com

Dish Network: https://amwajhhgwjnienexcktrsjhsmoisvktt.share.thousandeyes.com

- Also explore the Akamai Edge Delivery DNS resolution errors in the ThousandEyes platform (NO LOGIN REQUIRED):
https://axkcqcnurpqvzfkrhxbnwonzzfbivhdl.share.thousandeyes.com

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CHAPTERS
00:00 Intro
00:38 The Download
2:27 Outage Trends: By the Numbers
5:39 Twitter Outages
14:45 Dish Network Outage After Ransomware Attack
18:23 Akamai Edge Delivery DNS Resolution Errors
22:27 Ticketek Australia Outage
24:54 Get in Touch

———

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. 

And follow us on Twitter: @thousandeyes