The Internet Report

By ThousandEyesTechnology

The Internet Report episodes

March 04, 2023A Tale of Two Data Center Outages | Pulse Update
In the space of a week, we saw two data center-related incidents lead to long Microsoft and Oracle outages. Join us as we analyze these outages and ways IT teams can minimize downtime in similar situations. We’ll also discuss a series of application issues that impacted companies including Twitter and Tesla.
To learn more, check out the links below:
Internet Report: Pulse Update Blog
Explore the Atlassian outage in the ThousandEyes platform (NO LOGIN REQUIRED)

Chapters
00:00 Intro
00:34 The Download
2:42 Outage Trends: By the Numbers
4:54 Data Center Incidents
5:58 Microsoft Outage
8:40 Oracle’s NetSuite Outage
10:41 Twitter Outage
13:33 Atlassian Outage
17:53 Tesla App Outage
19:14 Fitbit Outage
21:30 Get in Touch
Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected].

And follow us on Twitter: @thousandeyes
23 min
February 18, 2023A Trio of Similar Incidents: Microsoft, Cloudflare, & Slack Outages | Pulse Update
We discuss insights from a recent trio of similar incidents at Microsoft, Cloudflare, and Slack, along with other outage news, including a Comcast outage that impacted some Philadelphia neighborhoods on Super Bowl Sunday.
00:00 Intro
00:58 Outage Trends: By the Numbers
4:33 Microsoft Outage (Jan. 25)
4:58 Cloudflare Outage (Jan. 24)
9:27 Slack Outage (Jan. 25)
13:16 Microsoft Outlook Outage (Feb. 7)
18:06 Square Outage (Feb. 7)
20:39 Comcast Outage (Feb. 12)
23:23 Get in Touch
To learn more, check out the links below:
Internet Report: Pulse Update Blog
Explore the January 25 and February 7 Microsoft outages in the ThousandEyes platform (NO LOGIN REQUIRED)
Microsoft Outlook Outage Analysis Podcast (Feb. 7)
Microsoft Outage Analysis Podcast (Jan. 25)
Cloudflare Post-Incident Report
Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected].
And follow us on Twitter: @thousandeyes
25 min
February 08, 2023The Microsoft Outlook Outage, Explained | Outage Deep Dive
Live from #CiscoLiveEMEA, we discuss the Feb. 7 Microsoft Outlook outage to understand how the event unfolded, why it may have played out the way it did, and what you can learn from this outage event.

To dive deeper, check out the links below:
Explore the outage in the ThousandEyes platform (NO LOGIN REQUIRED)
Microsoft Outlook Outage Analysis Blog (Feb. 7)
Microsoft Outage Analysis Blog (Jan. 25)
Want to get in touch?

If you have questions, feedback, or guests you'd like to see featured on the show, send us a note at [email protected].

And follow us on Twitter: @thousandeyes.

Get your free T-shirt:
Every new subscriber gets a ThousandEyes T-shirt. Just send your address and T-shirt size to us at [email protected].
17 min
February 03, 2023Lessons From the FAA, Fastly, & Microsoft Outages | Pulse Update
In this episode, we cover the latest internet trends and unpack important takeaways from the recent FAA, Fastly, and Microsoft outages. We also discuss how several early 2023 outages and disruptions reinforced the need for application monitoring and testing to counter, or at least anticipate the effect of, anomalous conditions on certain routes.

00:00 Intro
1:32 Outage Trends: Week of Jan. 30
7:07 FAA Outage (Jan. 11)
11:04 Fastly Outage (Jan. 19)
15:31 Microsoft 365 Outage (Jan. 17)
19:52 Microsoft Outage (Jan. 25)
28:40 Get in Touch
To learn more, check out the links below:
Follow the Fastly and Microsoft outages in the ThousandEyes platform (NO LOGIN REQUIRED)
Internet Report: Pulse Update Blog (Week of Jan. 30, 2023)
Microsoft Outage Analysis (Jan. 25)
Podcast: Understanding the Microsoft Outage: Why Were Azure, Microsoft Teams, & Outlook Down?

Want to get in touch?

If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected].

And follow us on Twitter: @thousandeyes.

Get your free T-shirt:
Every new subscriber gets a ThousandEyes T-shirt. Just send your address and T-shirt size to us at [email protected].
30 min
January 31, 2023 Understanding the Microsoft Outage: Why Were Azure, Microsoft Teams, & Outlook Down? | Outage Deep Dive
At around 7:05 a.m. UTC on January 25, 2023, Microsoft started experiencing service related issues. At the same time, ThousandEyes observed BGP withdrawals and a significant number of route changes that resulted in a high amount of packet loss, ultimately affecting various services like Outlook, Teams, SharePoint, and others.

00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. Join our co-hosts Angelique Medina, Head of Internet Intelligence, and Kemal Santja, Principal Internet Architect, both from ThousandEyes, as they discuss the January 25, 2023 Microsoft outage.

00:43 Incident overview as seen in the ThousandEyes platform. Follow along in the ThousandEyes platform *no login required*: https://acimfsmgobnxgdkltxicdesijrowimst.share.thousandeyes.com

10:18 Why would rapid announcement changes cause packet loss at the scale that was observed during this event?

12:35 What should someone make of the length / duration of the event?

14:28 Why would the change of an IP address on a router cause such a major connectivity disruption?

23:37 What are some of the lessons you can learn from this event?

Questions? Feedback? Send us an email at [email protected]

28 min
January 19, 2023Notes on the Spotify Outage | Pulse Update
This episode covers the latest global network outage numbers and interesting end-of-year trends; how resilient application architectures, clouds, and networks are challenging old ways of thinking; and a deep dive into an outage that disrupted Spotify’s music streaming on December 14, 2022.
To learn more, check out the links below:
Internet Report Pulse Update Blog
Explore the Spotify outage in the ThousandEyes platform (NO LOGIN REQUIRED)
Part 1
Part 2
Part 3

Chapters
00:00 Intro
1:12 Outage Trends: By the Numbers
10:26 Spotify Outage
19:11 Get in Touch
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected].
And follow us on Twitter: @thousandeyes
20 min
December 17, 2022 Twitter in the Elon Era + Microsoft & AWS Outages | Pulse Update
This is the Internet Report: Pulse Update, where we review and provide analysis of significant outages and trends across the Internet, from the previous two weeks. Every other week, we'll publish a new episode covering the latest tally of outage events, and highlighting a few interesting outages. This week, in addition to our usual look at global and U.S. outage trends, we’ll take a brief look at how Twitter is holding up since it's sale to Elon Musk, plus, a couple of interesting outages at Microsoft and AWS.
To learn more, read the blog.
Chapters
00:00 Intro
1:45 Outage Trends: By the Numbers
5:13 Twitter
11:27 Microsoft Outage
15:22 AWS Outage
21:44 Get in Touch
Want to get in touch?
If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected].
And follow us on Twitter: @thousandeyes
23 min
December 14, 2022 Unpacking the Dec. 12 Quad9 BGP Route Leak | Outage Deep Dive
Starting at ~12:12 UTC on Dec 12, 2022, an ISP in the Democratic Republic of Congo leaked a route belonging to the Quad9 DNS service, causing some traffic, including Verizon US customer traffic, to get routed to Africa for ~90 minutes. High traffic loss was observed throughout the incident which was resolved at ~13:40 UTC.
00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. Join our co-hosts Mike Hicks, Principal Solutions Analyst, and Kemal Sanjta, Principal Internet Architect, both from ThousandEyes, as they discuss the December 12th Quad9 BGP route leak.
00:56 Under the Hood: Reviewing the Quad9 BGP route leak as seen in the ThousandEyes platform. Explore the incident yourself in the ThousandEyes platform at: https://aioiqfxeunngihtwnkphnuzazgloaiju.share.thousandeyes.com/
Questions? Feedback? Send us an email at [email protected]
27 min
November 04, 2022 An Eventful End to October for WhatsApp, Zscaler, Salesforce, and Facebook | Outage Deep Dive
This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. In this episode, we unpack four notable outages that impacted WhatsApp, Zscaler, Salesforce, and Facebook, which all appear to have a common theme. Join our co-hosts Mike Hicks, Principal Solutions Analyst at ThousandEyes, and Chris Villemez, Technical Marketing Engineer at ThousandEyes, as they walk through each incident to understand what happened and discuss how network professionals can attempt to mitigate these types of scenarios in the future.
FURTHER READING
Facebook Outage Analysis → https://www.thousandeyes.com/blog/facebook-outage-analysis
29 min
April 13, 2022 Unpacking the March 28th Twitter Outage | Outage Deep Dive
We're back!
00:00 Welcome: This is The Internet Report, where we uncover what’s working and what’s breaking on the Internet—and why. On this episode, our newest host, Chris Villemez, is joined by Kemal Sanjta to discuss a BGP-related incident that took down Twitter for many users around the globe on March 28th.
00:36 Under the Hood: Chris Villemez and Kemal Sanjta leverage their extensive operations experience managing the networks of large-scale SaaS, IoT, and cloud providers to analyze this incident using the ThousandEyes platform. They examine the scope of the outage, review the specific BGP changes that resulted in the outage, and discuss what enterprises can do when they’re experiencing a similar BGP hijack or route leak.
Sharelinks:
Single agent (Manchester) test: https://anislusvvn.share.thousandeyes.com/
Multi-agent global test showing BGP changes: https://axntbxntyk.share.thousandeyes.com/
31:00 Outro: We've been on a bit of a break for the past several months as things were relatively quiet on the Internet front and for the foreseeable future we'll be a bit reactive in our episodes, when something major happens trust we'll be here. Questions? Feedback? Have an idea for a guest? Send us an email at [email protected]
32 min