Happiness Score™ is a ITSM Benchmark we gather from our customers data. It's anonymized and updated daily and the numbers we who are from the past 6 months. In this episode we go through the numbers as they stand in April 2019, with some insight into what they tell us. As the first episode we do some introduction to the topic and in the future we'll bring more insight into the details.

Enjoy.

Happiness Score online:

In this episode we talk about when is the right time to start measure, what are the fears related to measurement and why starting as soon as possible is the best thing you can do.

For more information go to:

For the YouTube version of HappyToday Podcast:

How to use employee experience measurement as motivation for Service Desk teams and agents. How seeing the positive will increase their job satisfaction and showing the negative will allow agents to learn from their work.

YouTube video version of this episode at:

Links from the show

Richard Branson, Put employee first:

Jeff Rumburg, Agent Job Satisfaction:

Find more at:

In this episode we talk about Employee Experience in ITSM and how HappySignals got started.

Find out more here: https://www.happysignals.com/