The JEMS Report

During EMS Week, JEMS Editor-in-Chief Dr. Ted Lee talks with Rick Ellis, chair of the NAEMT’s Education Committee, on changes to EMS education throughout the years.

JEMS Editor-in-Chief Dr. Ted Lee talks with Dr. Mandy Gattis, project and grants manager for the South Carolina EMS Association, about the special plans for the 50th anniversary of EMS Week.

Hosts Bradley Dean and David Blevins bring on Kelly Kirk discussed the impact of the COVID-19 pandemic on EMS education, the shift to online education, and the challenges and potential solutions in online education, particularly in the context of skills-based courses.

They also explored the concept of competency-based medical education, the use of Learning Management Systems (LMS) in education, and the importance of intrinsic motivation and flexibility in response to changing circumstances.

Lastly, they discussed the upcoming changes in the National Registry and issues related to their respective states, agreeing to further discuss these in the future.

Doug Randell speaks with Nathaniel Metz, president of Phoenix Paramedic Solutions and the Indiana EMS Association, Tadd Whallon, the behavioral health and addiction program director at Phoenix Paramedic Solutions, about the importance of Mental Health Awareness Month.

Hosts: Bradley Dean & David Blevins Guest: Jonathan Jenkins, Mutual Aid EMS

Summary: In this episode, Bradley Dean and David Blevins are joined by Jonathan Jenkins from Mutual Aid EMS to explore the integration of customer service principles into the EMS profession.

Does service excellence in EMS translate to better patient outcomes, more repeat business and stronger collections?  The evidence of this in other areas of health care is well documented, so it’s logical to assume those results could be possible in EMS.

The age-old argument, “Those who summon our service are patients and not customers,” completely misses the point. It really doesn’t matter what we call them; individuals who seek medical assistance from EMS deserve to receive excellent service from those who provide care.

Questions….that patients often ask that measure our customer service.

1. Did we arrive in a timely manner?

The top 10 things for delivering good customer service…..

1. Work together as a team to care for the patient.

Infection Control Consultant Katherine West examines the current Bird Flu outbreak.

Marv Wayne, MD, gets real and shares his experiences with Eric Chase, talking everything  from the Vietnam War, 50 years of emergency medicine, EMS and more.

Documentarian Bryony Gilbey joins the podcast to discuss her documentary, "Honorable but Broken: EMS in Crisis." She talks about what led her to make the film, what she found while making the film, and reactions to the film at screenings. She also shares how people can get involved to bring these challenges facing EMS to the attention of legislators. 

JohnRey Hassan, JD, EMT-P, describes the legal and medical frameworks involved with patient death cases involving restraint and sedation.

Infectious disease expert Katherine West explains the new procedures for post-exposure medical follow-up and source patient testing that are now being required as EMS expands its role in the community setting.

You can read the article here.

This podcast is sponsored by ESO.

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