The John Lovato Show

Lesson of the Day:

You have to care, just not too much.

Key Points:

1.) Hurry For A Cancelled CPR Class

2.) Two-Story Pull

3.) Detailed Kitchen

Lesson of the Day:

We hate having to remind people but how often do we need reminding?

It's like there is only so much room in our heads and this reveals our priorities. 

Key Points:

1.) No Rescue - No Problem

2.) So Many Moving Parts

3.) Who Made The "List"?

Lesson of the Day:

We assume too much. This creates unnecessary conflict. Clear conversations can clear conflict. 

Key Points:

1.) I thought I'd be Zen-Like.

2.) Fewer Frustrations

3.) Less Time Being Frustrated 

Lesson of the Day:

When the recipe is good, the meal will be good. You can have the best ingredients (things), but if we don't cook (train) them correctly the meal will be no good. 

Key Points:

1.) Captain Cook Not So Good

2.) The Big Shake-Up

3.) Stand By

Lesson of the Day:

Memos and SOP's do not change the culture of a department. Influence, building relationships and training does. 

Key Points:

1.) Pull over, I am going to puke!

2.) Highrise Ops

3.) Firehouse Visit

Lesson of the Day:

Focus on the win/win.  We get too focused on "my way" instead of "our way".

Key Points:

1.) We Got a Bench

2.) Fog vs. Smoothbore

3.) I'm sorry you have to deal with this. 

Lesson of the Day:
To see where people are at, give them a test. I like to assign training or other station tasks to see where people are at in their work ethic. No repercussions, just a feedback system. 

Not done? Then it was not a priority. Everyone is different, some need little to no reminders and some need more supervision. 

Key Points:
1.) You Pick Training
2.) Photo Fight
3.) Elevators

Lesson of the Day:

Our level of effort is in direct relationship with our level of satisfaction. 

More Effort = More Satisfcation

Little Effort = Little Satisfaction

Why do families grow strong? EFFORT

Key Points:

1.) Hose With Recruits

2.) Tiller Time

3.) What is your time worth?

Lesson of the Day:

Well, I tried doesn't cut it. You either did enough work or you didn't.

Key Points:

1.) Extra Training With Recruits

2.) Busy is Debateable...Stockton

3.) Getting More Involved

Lesson of the Day:

There is too much wasted time on assumptions and stories.

Key Points:

1. Captain Cook Sunday
2. Day of Rotating Crews
3. "You Get Your New Mask Yet?"