The Joy of Membership Podcast

I am joined this week by Becky Carlton. Becky is responsible for strategy and partnerships at MAPSA, Michigan's charter school association. MAPSA is a nonprofit membership organization that advocates for 300 charter schools in the state of Michigan, and Becky describes her work as ensuring that internal strategies and programming align with member needs. She also actively looks to connect with external partners for the benefit of members. MAPSA has done a lot of work over the past year to build new ways for members to interact and get support, which is something that is so clearly important for all of us to do as membership builders. Becky has such terrific energy and passion for the work… I know you’re really going to enjoy getting to know her.  Let’s hop in...


Connect with Becky:
www.charterschools.org
Facebook & Twitter- @MICharters
Instagram- @charterschools

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

This week’s guest is Kevin Earhart Sutton. Kevin is the National Office Administrator for the Wilderness Education Association. When I asked Kevin to send me a quick bio for this intro, do you know what he put first in the very first line? That in life, he’s the full-time parent to a two-year-old and that they go on a lot of bike rides to local parks. I love that about him. For most of us, myself included, a little snippet about our family gets tagged on as the last sentence after we talk about everything that we do professionally. At WEA, Kevin is involved in just about everything: managing the website, taking care of members and member relations, managing the finances, streamlining programming - the list goes on and on. He says that the work seems to involve making a lot of spreadsheets, but he’s pretty good at it so he really doesn’t mind. I think you’ll enjoy meeting Kevin in this conversation, so let’s jump on in.


Connect with Kevin:
Website: weainfo.org
Email: [email protected]
Office: 971.208.5751
Find us on social media (Facebook, Instagram, LinkedIn)

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

I’m so pleased this week to be able to share some time with my colleague and friend, Mary Byers, talking about a topic that I know is of special significance to all of you as membership leaders.  Mary specializes in working with volunteer association leaders and chief staff executives to help define their roles and clarify their vision through leadership conference programming, facilitating retreats and coaching.  Mary is a certified association executive and a member of the National Speakers Association. She is also the author of seven books, including two that may very well be on your bookshelf already, and if they aren’t, you should definitely look them up. Those are Race for Relevance: Five Radical Changes for Associations and Road to Relevance: 5 Strategies for Competitive Associations.  Mary is such a terrific resource for her clients and I just know you’re going to enjoy listening in on this conversation today.


Connect with Mary:
marybyers.com
raceforrelevnce.com

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

This week’s guest is Jeanette Brown, Senior Director of Strategic Marketing and Communications, for America’s Blood Centers.  Jeanette has more than 21 years of non-profit medical marketing experience. She started her career as a blood donor recruiter at Massachusetts General Hospital in Boston, but over the years, she has been responsible for enhancing and growing many organization brands, as well as providing analysis and solutions to over 100 non-profit companies. In addition to the role that she plays in her job, Jeanette also brings experience as a Board member for Special Olympics and the Jaycees. Having Jeanette on the show this week is especially timely given that June 14th is World Blood Donor Day, a recognition day that is obviously of very special importance to Jeanette personally, but also for her member organizations that are involved in life-saving work all year long. It was truly an honor to be able to feature America’s Blood Centers this week and I hope you enjoy this conversation with Jeanette Brown.


Connect with Jeanette:
www.americasblood.org

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

Denise Beusen retired from the National Institutes of Health (NIH) Center for Scientific Review where she served as a Scientific Review Officer. Immediately prior to joining NIH, Dr. Beusen had her own business, Life Science Marketing and Communication. Other previous professional roles include Chief Operating Officer for a start-up company, MetaPhore Pharmaceuticals, and Director of Technical Marketing at Tripos, Inc., a provider of software and chemical libraries for drug discovery. Dr. Beusen holds a B.S. in chemistry from North Dakota State University and a Ph.D. in molecular biology and biochemistry from Washington University in St. Louis. Her love of the fiber arts dates from her youth when, as a member of 4-H, she learned to sew.

Please note: Any opinions expressed by Denise are hers alone and are not official positions of the Needlework Guild of Minnesota.

Connect with Denise:
https://needleworkguildmn.org

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

Have you ever thought about the role that humor might play in your organization’s culture - perhaps in how you relate to members of your team - or how you approach member services?

Combining 8 years of comedy with 6 years of public speaking, David Horning is on a mission to help teams transform their cultures to better adapt to a changing world.  David believes that humor is a great tool to relieve stress, challenge traditional leadership models, and have fun doing it. 

In 2019, he founded Water Cooler Comedy, a company offering corporate comedy shows, keynote presentations, training programs, leadership consulting, and more. He has appeared in comedy festivals and at comedy clubs across the country, and hosts You Can't Laugh At That, a podcast about why it's okay to laugh at, well, anything.

Connect with David:
https://watercoolercomedy.org

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

I have to admit that I was a bit of a fangirl on this week’s episode and you will no doubt pick up on that as you listen. If you were to ask me who the #1 person is that I listen to in order to improve my own skills around selling, it’s this week’s guest, Nikki Rausch. I’ve listened to every podcast episode, I’ve read her books, and I’m a member of her membership program, The Sales Maven Society. As CEO of Sales Maven, an organization dedicated to authentic selling, Nikki has the unique ability to transform the misunderstood process of selling into something that not only feels better, but also gets better results. 

Nikki herself has shattered sales records in many industries, receiving multiple top producer awards and has experience selling to such prestigious organizations as The Bill & Melinda Gates Foundation, Hewlett-Packard, and NASA. But she’s also been a board member for an organization where she’s had to sell sponsorship and she knows what it’s like to sell membership in her own business, as well as for the clients she serves.  Nikki’s work has truly been transformational for me and I know you’re going to love her warmth, approachability, and expertise as well.

Connect with Nikki:
https://yoursalesmaven.com/jom

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

When I was a kid, riding my bicycle up and down my block was one of my favorite things to do. We had a little creek at the end of the street that served as a gathering spot for all of the neighborhood kids… I guess it was a little like gathering around the water cooler that adults do in the workplace. From our bikes, we’d swap stories, make up games, and just be kids. I haven’t really thought much about biking as an adult. It’s just not part of my life nowadays.  However, that’s not true for this week’s guest. Sarah Quinn is Membership & Outreach Manager at BikePGH, a 501(c)(3) nonprofit dedicated to making Pittsburgh's streets safer for bicyclists and pedestrians.

As someone who didn't own a car until she was 25, Sarah understands the need for equitable transportation options. She was drawn to BikePGH's mission - to make biking and walking commonplace for all Pittsburghers - so that ultimately all neighbors can access the things they need without needing to own a car.

Connect with Sarah:
Bike Anywhere Week is packed with events and resources to help you make the most out of your ride, meet other folks who like to bike, and get involved in our work for safer streets. Visit BikePGH.org to learn more!

Sign up to Bike Pittsburgh's newsletter to stay in the loop about upcoming events:
https://bikepgh.org/get-involved/subscribe-to-our-email-newsletter/

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

Did you know that May 7th-16th is National Public Gardens Week?  I didn’t until recently. This week’s podcast guest knew, of course. Joan Lucchese is the Executive Director of The Gardens at Heather Farm, a nonprofit organization that operates a free public garden, education center, and special event venue on six picturesque acres in Walnut Creek, CA. Joan has been supporting non-profit missions for over 30 years as a volunteer, board member, and executive director. She says that having a passion for the environment and a life-long love of gardening makes coming to work each day a pleasure. Joan also believes public gardens play an important role in lifting the spirits of visitors and healing the community. We’ll talk about how Joan has worked toward building The Gardens membership program in this conversation.

Connect with Joan:
www.gardenshf.org

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.

This week’s guest will always hold a very special place in my heart not only because she’s just a true gem of a human being, but also because her organization, The Foot and Nail Institute, was the very first organization to go live on the JourneyCARE platform.  As a nurse, Heather has always had an affection for helping others. She combined her passion for nursing to help the aging population with her 1st company Everyday Divinity by delivering routine foot care services to seniors. Now she is building a community of nurses who help seniors in the same way - by starting and growing their own foot care businesses. Using JourneyCARE, Heather has been able to automate many of the processes that she needs to successfully run her membership and warmly engage those she aims to attract.


Connect with Heather:
www.footandnailinstitute.com

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ABOUT YOUR HOST

Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.