Director German Sacristan gets a European perspective on the coronavirus when he sits down with Valentina Vivian, a process analyst with Italian print service provider L'Artegrafica. The two discuss the initial fallout from the COVID outbreak, as well as how rebuilding and realigning efforts are materializing.

Senior Analyst Colin McMahon sits down for another discussion with Business Development Expert Karen Kimerer to discuss where print service providers fail when it comes to sales strategies. The two also talk about the impact of the COVID-19 pandemic on sales and how companies can use this downtime to refine their client relationships.

Printers across the globe have faced remarkable challenges to business continuity in 2020. Now, more than ever, the ability to rely on key financial and operational data is critical to inform and influence the next steps to take. In this episode Ryan McAbee and Colin McMahon briefly discuss the results from this year's North American and European Software Investment Outlooks that were focused on PSP's use of data and KPIs.

Managing director at Markzware Europe David Dilling sits down with Senior Analyst Colin McMahon to elaborate on the print software solutions they provide. Dilling also expands on the importance of flexibility and adaptability when it comes to managing the needs of the print industry.

Director German Sacristan sits down with Bob Boyle, Chief Telepath at Telepathic Graphics, to discuss how his company responded to the COVID-19 pandemic.

Senior Editorial Analyst Colin McMahon sits down for another conversation with Business Development Specialist Karen Kimerer to discuss why customer education is important for print service providers looking to remain competitive during COVID-19 and beyond.

Greg Sweers, CEO and Steward of ACTS360, talks about what it was like for the MSP during COVID-19, from preparation to everything that followed.

Colin McMahon speaks with Karen Kimerer, Business Development Expert, consulting with Keypoint Intelligence, to provide tips and hints on how to engage your audience with a marketing plan that will develop long lasting relationships.

German Sacrastan, Director of On Demand Printing Services at Keypoint Intelligence speaks with David Ashton, Partner at Linemark, about how they have learned the value of providing service offerings beyond on demand printing during the COVID-19 pandemic.

John Gagel, Global Senior Manager of Corporate Sustainability at Lexmark, shares a heartwarming story with Keypoint's consultant, Christine Dunne, about their recent efforts to help provide protective gear for local hospitals during this difficult time with COVID-19.