Great athletes prepare, prepare, prepare. Do you, as a leader and coach?

When your team members disagree and argue, it robs you of your effectiveness and results.

Disagreeing is not a problem - in fact, it is desirable to have different points of view.

However, when people get attached to their viewpoints, we lose effectiveness.

Listen to this episode where I explain how to avoid this common problem.

Help me get my team turned around!

Do you know exactly the moments in time when you keep or break your customer promise?

Identifying the key moments in your “customer service cycle” is important in delivering consistent service as a brand.

And by doing this work with your team members, you build ownership in your customer service from the beginning!

As a professional, we can learn from great athletes.

Do you prepare for a world-class performance?

Meetings get a bad rap!

Meetings done well are the foundation of great business success.

In meetings, we can do our best thinking as a team, plan our actions, and coordinate our efforts.

Listen to this snippet from some quick advice to make your meetings high-performance!

Here’s a secret: Be more committed to their results than the noise in your head!

Some companies really “get” customer service.

The Four Seasons is one of the best!

Here is a customer service story from a recent family vacation.

How can you apply a customer-first mindset with your team?

Are you a trustworthy leader?

Listen and find out!

First comes mindset. Then comes everything else.

Listen to this mastermind and learn how to communicate service-first leadership with your team.