Sean: Yeah, I 100% agree. And I do believe, you know, nine out of ten businesses fail that statistic. I always say that that's the statistic. Not because you're unlucky or the world economy shifted. It's usually because of behavior and mindset.
If you are so egoistic or you're so high up there with hubris that you think, you know, whatever I'm doing works, and then probably going to be the nine out of ten. But if you're humble enough to say, I need to restructure, I need this.
This is what a lot of these businesses need. Alicia, I love the fact that you know this, that you're doing this, and that you're sharing this with us. Here's what I want to know: With this entire restructuring, what are the key moments in key individuals for this organization to succeed?
Because I'm sure you do a lot of these things, but then I'm also sure that not a lot of them push through, like the reorganization that you suggest would face some resistance from the team because they're comfortable with where they are.
They don't want to change. I don't want more work on my plate. Right. What are those key moments or key people that you need to have complete buy-in for you to make these things succeed?
Alicia: It starts at the top. So whoever is in charge, whether that's the founder of the company, the person who is the CEO at 22, the COO, or whoever is in charge, you always need that buy-in from the top and then it starts to trickle down.
One of the first points of resistance can come if you don't invite everyone to the table, literally inviting people to the table. Because the sooner you start to get participation from everyone who works on your team, the greater the likelihood that they will start to accept and embrace the changes. Why? Because they are a part of those changes.
They have a voice. They can express their opinion and know that their opinion is valued. And that's another important thing. You have to listen as the leader that's in the room with the rest of your team. You have to listen, listen to what everyone is saying, encourage everyone to contribute. Another huge point of resistance, Sean, happens when we start to get into the process because.
People have a natural tendency to want to hoard information. Yeah, because they think if I tell you how I do what I do, you're going to use this to replace me. You might try. You might get a robot to replace me. You might find some type of automation to replace me. You might find another person to replace me. So I'm not going to tell you everything that I do.
I might give you a little information, but I'm not going to tell you everything. But again, you just have to get people into the habit of understanding that it's to everyone's benefit. If things are documented because people will get sick, people will have to take time off from work to deal with a sick child, or they may take time off for a holiday or whatever the case may be.
And you have to get them to understand that everything can't stop, and operate only because you are not physically present. We still need to be able to service our customers and produce our products or deliver our services. So please be a team player and tell us how you do what you do.
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