In this episode of the Loyalty Leaders Podcast, Rick Ferguson sits down for a live interview with Loyalty Summit Europe Chair Harald Deprosse, and we continue with Part 2 of our discussion about how technology will fuel the Loyalty Renaissance.

Segment One: Rick Ferguson sits down with Loyalty Summit Europe chair Harald Deprosse for a Loyalty Livecast discussion on the Summit conference theme of Beyond Loyalty.

Segment Two: In Part 2 of Ferguson's discussion with Loyalty Summit CXM Americas co-chair Phil Rubin and Loyalty Juggernaut's Shyam Shah, we discuss the rebirth of coalition loyalty and the need to put the customer--and customer data--at the center of your loyalty strategy.