Imagine you're working with a client that just started a new job and are unsure how that might affect the purchase price of properties you want to show – where do you go to get the best answer to support you and your client?
Or maybe you're preparing for a listing appointment at a condominium and need support in understanding how a condo questionnaire form can help you market the property – how are you currently getting answers to these important questions in a timely manner?
Having accurate and timely answers to these questions can be crucial for separating the great agents from the herd. But with agent and lender schedules being as hectic as they are, sometimes getting the response you need can take longer than you want; so I asked myself, "how can I fill this gap and provide agents with a resource that can provide them with factual answers in a timely manner?"
Last week I designed a solution to do just that and began testing it with some of my realtor partners. Based on the habits of these agents, I found that the best way to stay in contact quickly was through social media – particularly Facebook. So I created a closed Facebook group called Live Chat: Your Mortgage Questions Answered Fast. In this group, agents can ask any and all mortgage questions related to residential real estate transactions. I will monitor this forum during my normal business hours, which is 7 days a week from 8:00am – 9:00pm, and provide factual answers to these questions quickly.
Now I know you may be asking – "What's the catch? Do I have to currently be referring you business to access this group?" or "Will I immediately be solicited to do business with you if I start posting questions?"
I want to be a resource, but equally want to be respectful to the individual needs of all members, and designed my three commitments to all who utilize this free service:
- Under no circumstances will any member of this group be solicited for business through this page – this page is designed strictly as an additional source of value to any and all real estate agents who wish to use it;
- All questions will be treated equally – response times are not based on whether or not I'm involved in the transaction, or if we have any active professional relationship;
- I will respond to every question in a timely manner, and provide answers rooted solely in fact rather than myth, rumor or hearsay.
We have been actively testing this page with a number of agents who have immediately found value in it. I'd encourage you to have a look and see the types of questions they've had and the responses we've given them. Log on to Facebook and searching " Live Chat: Your Mortgage Questions Answered Fast". Or if you read the transcript of our blog embedded in this page, you can click the link that will take you directly to our page and request to join (https://www.facebook.com/groups/themortgagepro/).
I am always in relentless pursuit of providing real estate professionals with the most valuable services possible to grow your business. Give the page a try and send me your feedback on how I can improve your experience by calling me directly at 561-864-2458. I treasure your business whether we do business or not - it's with your feedback that all of these new and innovative ideas are created, I truly value what you have to say.
As we wind down our Renovation Loan Luncheon Series, we are excited to share about our next series covering Condominium Financing beginning in January! Look I've had a ton of requests for information about how agents can get better handle a condominium transaction. So if you're an agent that feels they could benefit from learning the importance of this huge part of the market segment that we have here in South Florida, reach out to me anytime at 561-864-2458 to get information on our upcoming schedule.
Thank you all for listening. We are committed to supporting you. So send us a friend request on Facebook or LinkedIn, and follow us @mattweaverspeaks.
I appreciate you joining me today, hopefully you can find a way to apply your shot into today, until tomorrow, have a better day today than yesterday.
The views of this blog, "Your Morning Shot" podcast, and on this site in general are solely those of the authors, Matt Weaver (NMLS-175651) and Zack Lewis, and do not express the views or opinions of Finance of America Mortgage.
