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Last week I had the privilege of working with Casey Cunningham, CEO and President of Xinnix - one of the mortgage industries most successful coaches and consulting companies, and one of the most respected women in financial services. The goal of the meeting was simple, design a plan to double my team's production by providing more value to my clients than anyone in the industry. Simple, yes, easy no. But as Isaac Newton once said, "If I have seen further it is by standing on the shoulders of Giants." While I may have thus far achieved a certain level of success in our industry, there could be no way for me to grow any further than without the insight and direction of those more successful than myself.
So to do this, I managed to lock Ms. Cunningham down for a day with myself and my partner Avi Mizrahi – 14 hours straight of unadulterated analysis and radical honesty into every facet of our business – our baby – that we'd worked so hard to build. There was little in the way of pleasantries and small talk – we basically walked into the room and were instructed to lay ourselves and our business bare on the table to be dissected by a woman we barely knew….and it was 14 hours and a good chunk of change well spent. Oh no, she wasn't cheap, and great help never is – we get what we pay for, or what we don't pay for, and are keen to remember that price and value are two very different things. This I've found especially true when it comes to coaching.
One lesson Casey helped me to understand, painfully as it may have been, is that she formulated a special little word for describing people like myself – she refers to us as as Hyperpro's. Hyperpro. Honestly at first tilt it sounds pretty cool…like I'm a Hyperpro…a hyperactive professional, maybe super on the go, always rolling? Well, not exactly.
A Hyperpro is an individual so deeply entrenched in building and perfecting their business process and value proposition that they go off the assumption that people should want to do business with them without actually inviting them to do so.
Allow me to share with you the metaphor she shared with me:
I'm a good guy, and I want to host a neighborhood BBQ. I want to have all my neighbors, friends and their families over to my house to enjoy a fantastic evening of food, fun and festivities – but it has to be the best BBQ ever. So I plan. I order the best quality meat and Florida's BBQ pit master champion to grille for everyone. I order one of those huge blow up jungle gyms for the kids. I secure a local band and an evening of fireworks. Everything is coming together perfectly, this will be the best neighborhood BBQ ever! As the band arrives, the food gets cooking and the bouncy gym gets filled with air, but no one comes walking through the door. "But why?" I say to myself. "Look at everything we have here, I would think everyone in the neighborhood would want to be a part of this?" But no one comes. I'm baffled, so I go door-to-door inquiring with my neighbors – "why didn't you guys come to my block party, I was so excited for you all to be there and spent so much time planning and preparing to make it such an amazing time for you and your families…to which they all reply, "we never knew we were invited."
As Casey went on to tell me about the polar opposite personalities – myself, being the type who spends every waking moment ensuring the experience for when someone does wonder into my party is the best they ever had, and second, that of someone who sells hard to first guarantee your attendance to the party, then scrambles to try and make it live up to the expectations they set for you.
In applying of the most important lessons I learned from this session, I want to formally invite all of your to join me in becoming the greatest real estate professionals in South Florida. You are all invited to leverage the most thorough preapproval process in the industry to ensure you are maximizing your time with your clients, and closing the most deals. You are all invited to take advantage of our 7/24 program – 7 day loan commitments with the ability to close in 24 days or less outpacing the competitors in multiple offer environment. You are all invited to reach out to my team that remains fully operational 7 days a week from 8am-9pm 364 days a year for any of your client needs. Friends, I have spent years designing the greatest mortgage process for the needs of the real estate community, and I want you to know, I'd love to work with you. Please give me a call at 561-864-2458, let me show you what this machine can do in getting your clients approved.
I want to stress that while grateful for Casey's diagnosis, I'm also grateful that I wanted to build a well oiled machine before coming to real estate partners for their hard earned referral. I think we can agree that most mortgage folks promise the world, and once get referred just sort of try and figure it out – but that's just simply not the case with my practice.
As a reminder, we will be having our very first Facts and Figures State of the Market Conference call tomorrow, Tuesday September 26th , at 11:45am. Facts and Figures is a 15 minute monthly call designed to deliver the most relevant stats and information as to the happenings of the real estate industry for our friends and partners in the real estate industry. We are going to cut out the noise to deliver the information you need when you need it most – right now. To join our exclusive call-in list, please reach out to us at 561-864-2458, or email us at [email protected] so we can get you the dial-in information!
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I appreciate you joining me today, hopefully you can find a way to apply your shot into today, until tomorrow, have a better day today than yesterday.
The views of this blog, "Your Morning Shot" podcast, and on this site in general are solely those of the authors, Matt Weaver (NMLS-175651) and Zack Lewis, and do not express the views or opinions of Finance of America Mortgage.