Stanford University psychologist Caroline Fleck explains why validation, the act of showing someone that you understand their experience and accept it as valid, is a catalyst for transformation. Then, doctors John Eliot and Jim Guinn discuss how to get along with anyone. Guess what? Most of us either don't know these skills or don't actively employ them. Their book on the topic is "How to Get Along with Anyone: The Playbook for Predicting and Preventing Conflict at Work and at Home."